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docs/main/get-help/get-help-index.mdx

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+---
+title: "Support and Community"
+---
+Get the help you need with Mattermost via robust documentation, extensive community support, and professional support services. If you're struggling with something on your Mattermost journey, take a look at the following learning resources:
+
+## Training
+
+[Mattermost Academy](https://academy.mattermost.com/) - Get the most out of your Mattermost experience by enrolling in free online customer onboarding, end user, and administration courses for self-hosted deployments.
+
+## Documentation
+
+- [Mattermost product documentation](https://docs.mattermost.com/) - Read information for end users and administrators about deploying, managing, and using Mattermost.
+- [Mattermost developer documentation](https://developers.mattermost.com/) - Read information for developer community members about integrating, extending, customizing, and contributing to Mattermost.
+- [Mattermost API reference](https://api.mattermost.com/) - Read information for developer community members about the Mattermost API used by Mattermost clients and third-party applications.
+
+We welcome [community contributions to this documentation](/get-help/contribute-to-documentation).
+
+## Help Center
+
+Visit the [Mattermost Help Center](https://support.mattermost.com/hc/en-us) to access frequently asked questions and common troubleshooting tips.
+
+## Commercial Customer Support
+
+### Enterprise
+
+[Mattermost Enterprise](/product-overview/editions-and-offerings) support is available 24 x 7 at all times on all days through email and the [Mattermost online ticketing system](https://support.mattermost.com/hc/en-us/requests/new) with a 4 hour response time service-level target. For more information, please see [Mattermost Support Terms](https://mattermost.com/support-terms/).
+
+#### Premier
+
+Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for Priority 1 and Priority 2 tickets, and access to a private channel with Mattermost technical staff. For more information, please see [Mattermost Support Terms](https://mattermost.com/support-terms/).
+
+### Professional
+
+[Mattermost Professional](/product-overview/editions-and-offerings) support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time, with next business day response time via email and the Mattermost online ticketing system. For more information, please see [Mattermost Support Terms](https://mattermost.com/support-terms/).
+
+## Non-Commercial Support
+
+Community support for [Mattermost Free](/product-overview/editions-and-offerings) is available on the [peer-to-peer discussion forums](https://forum.mattermost.com/).
+
+Organizations using Mattermost Free to evaluate a future purchase of [Mattermost Enterprise](/product-overview/editions-and-offerings) can talk to a [Mattermost Expert](https://mattermost.com/contact-sales/) to apply for early access to commercial support as part of the evaluation process.
+
+### Community server
+
+- [Mattermost Community server](https://community.mattermost.com) - Connect with thousands of contributors, customers, and users to build, share, and learn together. This server is our virtual office and is open to everyone. Learn more about the many [channels you can join](/get-help/community-chat) on the community server.
+
+Please review our [Code of Conduct](https://handbook.mattermost.com/contributors/contributors/guidelines/contribution-guidelines) before participating.
+
+### Mattermost user forums
+
+- [Troubleshooting forum](https://forum.mattermost.com/c/trouble-shoot/16) - Join our community forum for peer-based technical support. Please review our [Code of Conduct](https://handbook.mattermost.com/contributors/contributors/guidelines/contribution-guidelines) before participating.
+
+## Feedback
+
+- [Report a bug](https://developers.mattermost.com/contribute/why-contribute/#youve-found-a-bug) - Report bugs or other issues you encounter when using Mattermost to our development team.
+- [Propose a feature](https://portal.productboard.com/mattermost/33-what-matters-to-you) - Vote for feature proposals or submit your own.