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87 lines
6.2 KiB
Plaintext
87 lines
6.2 KiB
Plaintext
---
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title: "Cloud Shared"
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---
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import Inc0_cloud_supported_integrations from './cloud-supported-integrations.mdx';
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Mattermost Cloud Shared is designed as a cost-effective solution for companies who don't have strict security and compliance requirements that need a straightforward, managed communication platform without the necessity for extensive customization or dedicated resources.
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Your Mattermost deployment is isolated, is fully hosted and managed by Mattermost, and runs [Mattermost Enterprise](/product-overview/editions-and-offerings) on shared infrastructure where resources are shared among multiple Mattermost customers, which might affect performance during peak times.
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## Reference architecture
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## Available features
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### Zero-downtime upgrades
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Mattermost releases biweekly updates and leverages recurring maintenance windows to keep your instance up-to-date with new stable or beta features behind feature flags, fix security issues, and ensure the overall reliability and performance of your environment. Maintenance windows are announced in advance on [https://status.mattermost.com/](https://status.mattermost.com/)
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Additional support options, including quicker response times, dedicated support personnel, and stronger service level agreements (SLAs), are also available.
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### Disaster Recovery
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Mattermost Cloud Dedicated supports data failover to a secondary region/site should the primary instance experiences an unrecoverable outage with guaranteed recovery times.
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Mattermost supports a **multi-AZ (availability zones)** strategy in the same site/region.
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Daily backups of the database, object storage, and high availability clusters are captured and retained for 30 days.
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In addition, highly available observability tools with automated alerting, long term metrics, and logs retention are retained for a duration of 1 year.
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### Security
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You have access to all the resources required to run the Mattermost application with the highest security standards, including data encryption at rest and in transit.
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Your pre-configured cluster is secure by default, based on industry best practices including Data encryption at rest and in transit, TLS certificates life cycle management, and automatic security updates.
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Mattermost maintains control over network and security policies, including [encryption](#encryption), database, data, object storage, backup schedules, and compliance certifications.
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### Authentication and authorization
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Mattermost offers advanced security and authentication options for integrating with corporate directories, including [Active Directory/LDAP](/administration-guide/onboard/ad-ldap), [Okta](/administration-guide/onboard/sso-saml-okta), [OneLogin](/administration-guide/onboard/sso-saml-onelogin), [SAML](/administration-guide/onboard/sso-saml), [Google](/administration-guide/onboard/sso-google), [EntraID](/administration-guide/onboard/sso-entraid), and [OpenID](/administration-guide/onboard/sso-openidconnect).
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### Secure networking
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Enterprise customers with a Mattermost Cloud Shared deployment can [configure IP filtering](/administration-guide/manage/cloud-ip-filtering#configure-ip-filtering) through CIDR-based IP ranges, within the Mattermost System Console to specify authorized IPs or IP ranges for seamless access control. Users attempting to access their [workspace](/end-user-guide/end-user-guide-index) from IPs outside defined ranges are restricted from entry.
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### Encryption
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Mattermost provides encryption-in-transit and encryption-at-rest capabilities. Mattermost supports [TLS encryption](/deployment-guide/server/setup-tls), including AES-256 with 2048-bit RSA on all data transmissions, between Mattermost client applications and the Mattermost server. You may either set up TLS on the Mattermost Server or [install a proxy such as NGINX](/deployment-guide/server/setup-nginx-proxy), and set up TLS on the proxy.
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Connections to [Active Directory/LDAP](/administration-guide/onboard/ad-ldap) can [optionally be secured with TLS or stunnel](/administration-guide/configure/authentication-configuration-settings#adldap-port).
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Connections to calls are secured with a combination of:
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- TLS: The existing WebSocket channel is used to secure the signaling path.
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- DTLS v1.2 (mandatory): Used for initial key exchange. Supports `TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256` and `TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA` algorithms.
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- SRTP (mandatory): Used to encrypt all media packets (i.e. those containing voice or screen share). Supports `AEAD_AES_128_GCM` and `AES128_CM_HMAC_SHA1_80` algorithms.
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### Cloud native exports
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Mattermost supports optional [filestore configuration settings](/administration-guide/configure/environment-configuration-settings#enable-dedicated-export-filestore-target) to direct compliance and bulk export data to a separate S3 bucket from standard files. This separate bucket can be configured to allow for secure access by Mattermost Cloud teams as well as deployment admins who manage a given installation. The exports can also be accessed by generating unique download links as needed.
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The following diagram provides a high-level view of how this functionality works:
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### SMTP
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Email sent from Mattermost Cloud Dedicated uses SendGrid, and the connection to SendGrid is encrypted.
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### Audit and observability
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Mattermost Cloud Dedicated provides access to [audit and system logs](/administration-guide/manage/logging) generated by the application.
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### Customization
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Approved plugins developed and/or tested by Mattermost are supported and available in the [Mattermost Cloud Marketplace](https://mattermost.com/marketplace/), including:
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<Inc0_cloud_supported_integrations />
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Custom plugins and integrations outside of Mattermost Marketplace aren’t currently supported.
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## Migrate from a self-hosted instance
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See our [self-hosted to cloud migration](/administration-guide/manage/cloud-data-export#migrate-from-self-hosted-to-cloud) documentation to learn more about migrating from a self-hosted to a Mattermost Cloud instance.
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