snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/app/livechat/lib/inquiries.ts

@@ -0,0 +1,33 @@
+import { OmnichannelSortingMechanismSettingType } from '@rocket.chat/core-typings';
+
+type SortOrder = 1 | -1;
+
+type ReturnType =
+	| {
+			priorityWeight: SortOrder;
+			ts: SortOrder;
+			_updatedAt: SortOrder;
+	  }
+	| {
+			estimatedWaitingTimeQueue: SortOrder;
+			ts: SortOrder;
+			_updatedAt: SortOrder;
+	  }
+	| {
+			ts: SortOrder;
+			_updatedAt: SortOrder;
+	  };
+
+export const getOmniChatSortQuery = (
+	sortByMechanism: OmnichannelSortingMechanismSettingType = OmnichannelSortingMechanismSettingType.Timestamp,
+): ReturnType => {
+	switch (sortByMechanism) {
+		case OmnichannelSortingMechanismSettingType.Priority:
+			return { priorityWeight: 1, ts: 1, _updatedAt: -1 };
+		case OmnichannelSortingMechanismSettingType.SLAs:
+			return { estimatedWaitingTimeQueue: 1, ts: 1, _updatedAt: -1 };
+		case OmnichannelSortingMechanismSettingType.Timestamp:
+		default:
+			return { ts: 1, _updatedAt: -1 };
+	}
+};

apps/meteor/app/livechat/lib/isSameChannel.ts

@@ -0,0 +1,20 @@
+import type { ILivechatContactVisitorAssociation } from '@rocket.chat/core-typings';
+
+export function isSameChannel(channel1: ILivechatContactVisitorAssociation, channel2: ILivechatContactVisitorAssociation): boolean {
+	if (!channel1 || !channel2) {
+		return false;
+	}
+
+	if (channel1.visitorId !== channel2.visitorId) {
+		return false;
+	}
+	if (channel1.source.type !== channel2.source.type) {
+		return false;
+	}
+
+	if ((channel1.source.id || channel2.source.id) && channel1.source.id !== channel2.source.id) {
+		return false;
+	}
+
+	return true;
+}