snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/client/views/omnichannel/directory/utils/formatCustomFieldsMetadata.tsx

@@ -0,0 +1,21 @@
+import type { ILivechatCustomField, CustomFieldMetadata } from '@rocket.chat/core-typings';
+
+export const formatCustomFieldsMetadata = (
+	customFields: ILivechatCustomField[] | undefined,
+	scope: 'visitor' | 'room',
+): CustomFieldMetadata[] => {
+	if (!customFields) {
+		return [];
+	}
+
+	return customFields
+		.filter((field) => field.visibility === 'visible' && field.scope === scope)
+		.map(({ _id, label, options, defaultValue, required }) => ({
+			name: _id,
+			label,
+			type: options ? 'select' : 'text',
+			required,
+			defaultValue,
+			options: options?.split(',').map((item) => [item.trim(), item.trim()]),
+		}));
+};

apps/meteor/client/views/omnichannel/directory/utils/formatQueuedAt.ts

@@ -0,0 +1,24 @@
+import type { IOmnichannelRoom, Serialized } from '@rocket.chat/core-typings';
+import { formatDistance } from 'date-fns';
+
+export const formatQueuedAt = (room: Serialized<IOmnichannelRoom> | undefined) => {
+	const { servedBy, closedAt, open, queuedAt, ts } = room || {};
+	const queueStartedAt = queuedAt || ts;
+
+	// Room served: time from queueStartedAt to servedBy.ts
+	if (servedBy?.ts != null && queueStartedAt != null) {
+		return formatDistance(new Date(servedBy.ts), new Date(queueStartedAt), { addSuffix: false });
+	}
+
+	// Room open and not served: time from queueStartedAt to now
+	if (open && queueStartedAt != null) {
+		return formatDistance(new Date(), new Date(queueStartedAt), { addSuffix: false });
+	}
+
+	// Room closed and not served: time from queueStartedAt to closedAt
+	if (closedAt != null && queueStartedAt != null) {
+		return formatDistance(new Date(closedAt), new Date(queueStartedAt), { addSuffix: false });
+	}
+
+	return '';
+};