snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/ee/server/lib/omnichannel/business-hour/Helper.ts

@@ -0,0 +1,53 @@
+import type { ILivechatBusinessHour } from '@rocket.chat/core-typings';
+import { LivechatBusinessHourTypes } from '@rocket.chat/core-typings';
+import { LivechatDepartment, LivechatDepartmentAgents, Users } from '@rocket.chat/models';
+
+import {
+	makeAgentsUnavailableBasedOnBusinessHour,
+	makeOnlineAgentsAvailable,
+} from '../../../../../server/lib/omnichannel/business-hour/Helper';
+import { getAgentIdsForBusinessHour } from '../../../../../server/lib/omnichannel/business-hour/getAgentIdsForBusinessHour';
+import { businessHourLogger } from '../../../../../server/lib/omnichannel/logger';
+
+export const getAgentIdsToHandle = async (businessHour: Pick<ILivechatBusinessHour, '_id' | 'type'>): Promise<string[]> => {
+	if (businessHour.type === LivechatBusinessHourTypes.DEFAULT) {
+		return getAgentIdsForBusinessHour();
+	}
+	const departmentIds = (
+		await LivechatDepartment.findEnabledByBusinessHourId(businessHour._id, {
+			projection: { _id: 1 },
+		}).toArray()
+	).map((dept) => dept._id);
+	return (
+		await LivechatDepartmentAgents.findByDepartmentIds(departmentIds, {
+			projection: { agentId: 1 },
+		}).toArray()
+	).map((dept) => dept.agentId);
+};
+
+export const openBusinessHour = async (
+	businessHour: Pick<ILivechatBusinessHour, '_id' | 'type'>,
+	updateLivechatStatus = true,
+): Promise<void> => {
+	const agentIds = await getAgentIdsToHandle(businessHour);
+	businessHourLogger.debug({
+		msg: 'Opening business hour',
+		businessHour: businessHour._id,
+		totalAgents: agentIds.length,
+		top10AgentIds: agentIds.slice(0, 10),
+	});
+	await Users.addBusinessHourByAgentIds(agentIds, businessHour._id);
+	await makeOnlineAgentsAvailable(agentIds);
+
+	if (updateLivechatStatus) {
+		await makeAgentsUnavailableBasedOnBusinessHour();
+	}
+};
+
+export const removeBusinessHourByAgentIds = async (agentIds: string[], businessHourId: string): Promise<void> => {
+	if (!agentIds.length) {
+		return;
+	}
+	await Users.removeBusinessHourByAgentIds(agentIds, businessHourId);
+	await makeAgentsUnavailableBasedOnBusinessHour();
+};