snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/server/api/v1/omnichannel/lib/queue.ts

@@ -0,0 +1,46 @@
+import { LivechatRooms } from '@rocket.chat/models';
+import type { PaginatedResult } from '@rocket.chat/rest-typings';
+
+export async function findQueueMetrics({
+	agentId,
+	includeOfflineAgents,
+	departmentId,
+	pagination: { offset, count, sort },
+}: {
+	agentId?: string;
+	includeOfflineAgents?: boolean;
+	departmentId?: string;
+	pagination: { offset: number; count: number; sort: Record<string, number> };
+}): Promise<
+	PaginatedResult<{
+		queue: Array<{
+			_id: string;
+			user: { _id: string; userId: string; username: string; status: string };
+			department: { _id: string; name: string };
+			chats: number;
+		}>;
+	}>
+> {
+	const result = await LivechatRooms.getQueueMetrics({
+		departmentId,
+		agentId,
+		includeOfflineAgents,
+		options: {
+			sort: sort || { chats: -1 },
+			offset,
+			count,
+		},
+	});
+
+	const {
+		sortedResults: queue,
+		totalCount: [{ total } = { total: 0 }],
+	} = result[0];
+
+	return {
+		queue,
+		count: queue.length,
+		offset,
+		total,
+	};
+}