snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/server/hooks/omnichannel/offlineMessageToChannel.ts

@@ -0,0 +1,70 @@
+import type { ILivechatDepartment } from '@rocket.chat/core-typings';
+import { isOmnichannelRoom } from '@rocket.chat/core-typings';
+import { LivechatDepartment, Users, Rooms } from '@rocket.chat/models';
+
+import { callbacks } from '../../lib/callbacks';
+import { i18n } from '../../lib/i18n';
+import { sendMessage } from '../../lib/messages/sendMessage';
+import { settings } from '../../settings';
+
+callbacks.add(
+	'livechat.offlineMessage',
+	async (data) => {
+		if (!settings.get('Livechat_OfflineMessageToChannel_enabled')) {
+			return data;
+		}
+
+		let channelName = settings.get<string>('Livechat_OfflineMessageToChannel_channel_name');
+		let departmentName;
+		const { name, email, department, message: text, host } = data;
+		if (department && department !== '') {
+			const dept = await LivechatDepartment.findOneById<Pick<ILivechatDepartment, '_id' | 'name' | 'offlineMessageChannelName'>>(
+				department,
+				{
+					projection: { name: 1, offlineMessageChannelName: 1 },
+				},
+			);
+			departmentName = dept?.name;
+			if (dept?.offlineMessageChannelName) {
+				channelName = dept.offlineMessageChannelName;
+			}
+		}
+
+		if (!channelName || channelName === '') {
+			return data;
+		}
+
+		const room = await Rooms.findOneByName(channelName, { projection: { t: 1, archived: 1 } });
+		if (!room || room.archived || (isOmnichannelRoom(room) && room.closedAt)) {
+			return data;
+		}
+
+		const user = await Users.findOneById('rocket.cat', { projection: { username: 1 } });
+		if (!user) {
+			return data;
+		}
+
+		const lng = settings.get<string>('Language') || 'en';
+
+		let msg = `${i18n.t('New_Livechat_offline_message_has_been_sent', { lng })}: \n`;
+		if (host && host !== '') {
+			msg = msg.concat(`${i18n.t('Sent_from', { lng })}: ${host} \n`);
+		}
+		msg = msg.concat(`${i18n.t('Visitor_Name', { lng })}: ${name} \n`);
+		msg = msg.concat(`${i18n.t('Visitor_Email', { lng })}: ${email} \n`);
+		if (departmentName) {
+			msg = msg.concat(`${i18n.t('Department', { lng })}: ${departmentName} \n`);
+		}
+		msg = msg.concat(`${i18n.t('Message', { lng })}: ${text} \n`);
+
+		const message = {
+			rid: room._id,
+			msg,
+			groupable: false,
+		};
+
+		await sendMessage(user, message, room, { upsert: true });
+	},
+	callbacks.priority.MEDIUM,
+	'livechat-send-email-offline-message-to-channel',
+);