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This commit is contained in:
99
apps/meteor/server/lib/omnichannel/business-hour/Single.ts
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99
apps/meteor/server/lib/omnichannel/business-hour/Single.ts
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@@ -0,0 +1,99 @@
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import { ILivechatAgentStatus, LivechatBusinessHourTypes } from '@rocket.chat/core-typings';
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import { LivechatBusinessHours, Users } from '@rocket.chat/models';
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import type { IBusinessHourBehavior } from './AbstractBusinessHour';
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import { AbstractBusinessHourBehavior } from './AbstractBusinessHour';
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import { filterBusinessHoursThatMustBeOpened, makeAgentsUnavailableBasedOnBusinessHour, openBusinessHourDefault } from './Helper';
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import { notifyOnUserChange } from '../../notifyListener';
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import { businessHourLogger } from '../logger';
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export class SingleBusinessHourBehavior extends AbstractBusinessHourBehavior implements IBusinessHourBehavior {
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async openBusinessHoursByDayAndHour(): Promise<void> {
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await openBusinessHourDefault();
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}
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async closeBusinessHoursByDayAndHour(day: string, hour: string): Promise<void> {
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const businessHoursIds = (
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await this.BusinessHourRepository.findActiveBusinessHoursToClose(day, hour, LivechatBusinessHourTypes.DEFAULT, {
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projection: { _id: 1 },
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})
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).map((businessHour) => businessHour._id);
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await this.UsersRepository.closeAgentsBusinessHoursByBusinessHourIds(businessHoursIds);
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await makeAgentsUnavailableBasedOnBusinessHour();
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}
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async onStartBusinessHours(): Promise<void> {
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await openBusinessHourDefault();
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}
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async onNewAgentCreated(agentId: string): Promise<void> {
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const defaultBusinessHour = await LivechatBusinessHours.findOneDefaultBusinessHour();
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if (!defaultBusinessHour) {
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businessHourLogger.debug({
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msg: 'No default business hour found for agentId',
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agentId,
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});
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return;
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}
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const businessHourToOpen = await filterBusinessHoursThatMustBeOpened([defaultBusinessHour]);
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if (!businessHourToOpen.length) {
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businessHourLogger.debug({
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msg: 'No business hours found. Moving agent to NOT_AVAILABLE status',
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agentId,
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newStatus: ILivechatAgentStatus.NOT_AVAILABLE,
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});
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const { modifiedCount } = await Users.setLivechatStatus(agentId, ILivechatAgentStatus.NOT_AVAILABLE);
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if (modifiedCount > 0) {
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void notifyOnUserChange({
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id: agentId,
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clientAction: 'updated',
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diff: {
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statusLivechat: ILivechatAgentStatus.NOT_AVAILABLE,
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livechatStatusSystemModified: false,
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},
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});
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}
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return;
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}
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await Users.addBusinessHourByAgentIds([agentId], defaultBusinessHour._id);
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businessHourLogger.debug({
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msg: 'Business hours found. Moving agent to AVAILABLE status',
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agentId,
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newStatus: ILivechatAgentStatus.AVAILABLE,
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});
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}
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afterSaveBusinessHours(): Promise<void> {
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return openBusinessHourDefault();
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}
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removeBusinessHourById(): Promise<void> {
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return Promise.resolve();
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}
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onAddAgentToDepartment(): Promise<any> {
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return Promise.resolve();
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}
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onRemoveAgentFromDepartment(): Promise<void> {
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return Promise.resolve();
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}
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onRemoveDepartment(): Promise<void> {
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return Promise.resolve();
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}
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onDepartmentDisabled(): Promise<void> {
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return Promise.resolve();
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}
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onDepartmentArchived(): Promise<void> {
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return Promise.resolve();
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}
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}
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