snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/tests/e2e/omnichannel/omnichannel-auto-onhold-chat-closing.spec.ts

@@ -0,0 +1,83 @@
+import type { Page } from '@playwright/test';
+
+import { createFakeVisitor } from '../../mocks/data';
+import { IS_EE } from '../config/constants';
+import { createAuxContext } from '../fixtures/createAuxContext';
+import { Users } from '../fixtures/userStates';
+import { HomeOmnichannel } from '../page-objects';
+import { OmnichannelLiveChat } from '../page-objects/omnichannel';
+import { test, expect } from '../utils/test';
+
+test.describe('omnichannel-auto-onhold-chat-closing', () => {
+	test.skip(!IS_EE, 'Enterprise Only');
+
+	let poLiveChat: OmnichannelLiveChat;
+	let newVisitor: { email: string; name: string };
+
+	let agent: { page: Page; poHomeChannel: HomeOmnichannel };
+
+	test.beforeAll(async ({ api, browser }) => {
+		await Promise.all([
+			api.post('/livechat/users/agent', { username: 'user1' }).then((res) => expect(res.status()).toBe(200)),
+			api.post('/settings/Livechat_Routing_Method', { value: 'Auto_Selection' }).then((res) => expect(res.status()).toBe(200)),
+			api.post('/settings/Livechat_auto_close_on_hold_chats_timeout', { value: 5 }).then((res) => expect(res.status()).toBe(200)),
+			api.post('/settings/Livechat_allow_manual_on_hold', { value: true }).then((res) => expect(res.status()).toBe(200)),
+		]);
+
+		const { page } = await createAuxContext(browser, Users.user1);
+		agent = { page, poHomeChannel: new HomeOmnichannel(page) };
+	});
+	test.afterAll(async ({ api }) => {
+		await agent.page.close();
+
+		await Promise.all([
+			api.delete('/livechat/users/agent/user1').then((res) => expect(res.status()).toBe(200)),
+			api.post('/settings/Livechat_auto_close_on_hold_chats_timeout', { value: 3600 }).then((res) => expect(res.status()).toBe(200)),
+			api.post('/settings/Livechat_allow_manual_on_hold', { value: false }).then((res) => expect(res.status()).toBe(200)),
+		]);
+	});
+
+	test.beforeEach(async ({ page, api }) => {
+		// make "user-1" online
+		await agent.poHomeChannel.navbar.changeUserStatus('online');
+
+		// start a new chat for each test
+		newVisitor = createFakeVisitor();
+		poLiveChat = new OmnichannelLiveChat(page, api);
+		await poLiveChat.goto();
+		await poLiveChat.openLiveChat();
+		await poLiveChat.sendMessage(newVisitor, false);
+		await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_user');
+		await poLiveChat.btnSendMessageToOnlineAgent.click();
+	});
+
+	// Note: Skipping this test as the scheduler is gonna take 1 minute to process now
+	// And waiting for 1 minute in a test is horrible
+	test.skip('expect on-hold chat to be closed automatically in 5 seconds', async () => {
+		await agent.poHomeChannel.navbar.openChat(newVisitor.name);
+		await agent.poHomeChannel.content.sendMessage('this_is_a_test_message_from_agent');
+
+		await agent.poHomeChannel.quickActionsRoomToolbar.placeChatOnHold();
+
+		await agent.poHomeChannel.content.btnModalConfirm.click();
+
+		// expect to see a system message saying the chat was on-hold
+		await expect(agent.poHomeChannel.content.lastSystemMessageBody).toHaveText(
+			`Chat On Hold: The chat was manually placed On Hold by user1`,
+		);
+		await expect(agent.poHomeChannel.composer.inputMessage).not.toBeVisible();
+		await expect(agent.poHomeChannel.content.resumeOnHoldOmnichannelChatButton).toBeVisible();
+
+		// current url
+		const chatRoomUrl = agent.page.url();
+
+		// wait for the chat to be closed automatically for 5 seconds
+		await agent.page.waitForTimeout(7000);
+
+		// expect to see a system message saying the chat was closed automatically in the closed chat room
+		await agent.page.goto(chatRoomUrl);
+		expect(await agent.poHomeChannel.content.lastSystemMessageBody.innerText()).toBe(
+			'Conversation closed: Closed automatically because chat was On Hold for 5 seconds.',
+		);
+	});
+});