snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/tests/e2e/omnichannel/omnichannel-livechat-department.spec.ts

@@ -0,0 +1,153 @@
+import { createFakeVisitor } from '../../mocks/data';
+import { IS_EE } from '../config/constants';
+import { createAuxContext } from '../fixtures/createAuxContext';
+import { Users } from '../fixtures/userStates';
+import { HomeOmnichannel } from '../page-objects';
+import { OmnichannelLiveChat } from '../page-objects/omnichannel';
+import { createAgent } from '../utils/omnichannel/agents';
+import { addAgentToDepartment, createDepartment } from '../utils/omnichannel/departments';
+import { test, expect } from '../utils/test';
+
+test.use({ storageState: Users.user1.state });
+
+test.describe('OC - Livechat - Department Flow', () => {
+	// Needs Departments to test this, so needs an EE license for multiple deps
+	test.skip(!IS_EE, 'Enterprise Only');
+
+	let poLiveChat: OmnichannelLiveChat;
+	let poHomeOmnichannelAgent1: HomeOmnichannel;
+	let poHomeOmnichannelAgent2: HomeOmnichannel;
+	let departments: Awaited<ReturnType<typeof createDepartment>>[];
+	let departmentA: Awaited<ReturnType<typeof createDepartment>>['data'];
+	let departmentB: Awaited<ReturnType<typeof createDepartment>>['data'];
+	let agents: Awaited<ReturnType<typeof createDepartment>>[];
+	let agent1: Awaited<ReturnType<typeof createAgent>>['data'];
+	let agent2: Awaited<ReturnType<typeof createAgent>>['data'];
+
+	test.beforeAll(async ({ api }) => {
+		// Assign agents & departments
+		agents = await Promise.all([createAgent(api, 'user1'), createAgent(api, 'user2')]);
+		[agent1, agent2] = agents.map(({ data }) => data);
+		departments = await Promise.all([
+			createDepartment(api, { showOnRegistration: true }),
+			createDepartment(api, { showOnRegistration: true }),
+		]);
+		[departmentA, departmentB] = departments.map(({ data }) => data);
+		await addAgentToDepartment(api, { department: departmentA, agentId: agent1._id });
+		await addAgentToDepartment(api, { department: departmentB, agentId: agent2._id });
+	});
+
+	test.beforeEach(async ({ page, api, browser }) => {
+		// Create Pages
+		const { page: agent1Page } = await createAuxContext(browser, Users.user1, '/', true);
+		poHomeOmnichannelAgent1 = new HomeOmnichannel(agent1Page);
+		const { page: agent2Page } = await createAuxContext(browser, Users.user2, '/', true);
+		poHomeOmnichannelAgent2 = new HomeOmnichannel(agent2Page);
+
+		poLiveChat = new OmnichannelLiveChat(page, api);
+		await poLiveChat.goto();
+	});
+
+	test.afterEach(async ({ page }) => {
+		await poHomeOmnichannelAgent1.page.close();
+		await poHomeOmnichannelAgent2.page.close();
+		await page.close();
+	});
+
+	test.afterAll(async ({ api }) => {
+		await expect((await api.post('/settings/Omnichannel_enable_department_removal', { value: true })).status()).toBe(200);
+		await Promise.all([...agents.map((agent) => agent.delete())]);
+		await Promise.all([...departments.map((department) => department.delete())]);
+		await expect((await api.post('/settings/Omnichannel_enable_department_removal', { value: false })).status()).toBe(200);
+	});
+
+	test('OC - Livechat - Chat with Department', async () => {
+		const guest = createFakeVisitor();
+
+		await test.step('expect start Chat with department', async () => {
+			await poLiveChat.openAnyLiveChat();
+			await poLiveChat.sendMessage(guest, false, departmentA.name);
+			await expect(poLiveChat.onlineAgentMessage).toBeVisible();
+			await poLiveChat.onlineAgentMessage.fill('this_a_test_message_from_user');
+			await poLiveChat.btnSendMessageToOnlineAgent.click();
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible();
+		});
+
+		await test.step('expect message to be received by department', async () => {
+			await poHomeOmnichannelAgent1.navbar.openChat(guest.name);
+			await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toBeVisible();
+			await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toContainText('this_a_test_message_from_user');
+		});
+
+		await test.step('expect message to be sent by department', async () => {
+			await poHomeOmnichannelAgent1.content.sendMessage('this_a_test_message_from_agent');
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_agent"')).toBeVisible();
+		});
+	});
+
+	test('OC - Livechat - Change Department', async () => {
+		const guest = createFakeVisitor();
+		await test.step('expect start Chat with department', async () => {
+			await poLiveChat.openAnyLiveChat();
+			await poLiveChat.sendMessage(guest, false, departmentA.name);
+			await expect(poLiveChat.onlineAgentMessage).toBeVisible();
+			await poLiveChat.onlineAgentMessage.fill('this_a_test_message_from_user');
+			await poLiveChat.btnSendMessageToOnlineAgent.click();
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible();
+		});
+
+		await test.step('expect message to be received by department 1', async () => {
+			await poHomeOmnichannelAgent1.navbar.openChat(guest.name);
+			await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toBeVisible();
+			await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toContainText('this_a_test_message_from_user');
+		});
+
+		await test.step('expect message to be sent by department 1', async () => {
+			await poHomeOmnichannelAgent1.content.sendMessage('this_a_test_message_from_agent_department_1');
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_agent_department_1"')).toBeVisible();
+			await poHomeOmnichannelAgent1.page.close();
+		});
+
+		await test.step('expect to change department', async () => {
+			await poLiveChat.btnOptions.click();
+			await poLiveChat.btnChangeDepartment.click();
+
+			await expect(poLiveChat.selectDepartment).toBeVisible();
+			await poLiveChat.selectDepartment.selectOption({ label: departmentB.name });
+
+			await expect(poLiveChat.btnSendMessage('Start chat')).toBeEnabled();
+			await poLiveChat.btnSendMessage('Start chat').click();
+
+			await expect(poLiveChat.livechatModal).toBeVisible();
+
+			await expect(poLiveChat.livechatModalText('Are you sure you want to switch the department?')).toBeVisible();
+			await poLiveChat.btnYes.click();
+
+			await expect(poLiveChat.livechatModal).toBeVisible();
+
+			await expect(poLiveChat.livechatModalText('Department switched')).toBeVisible();
+			await poLiveChat.btnOk.click();
+
+			// Expect keep chat history
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible();
+
+			// Expect user to have changed
+			await expect(await poLiveChat.headerTitle.textContent()).toEqual(agent2.username);
+
+			await poLiveChat.onlineAgentMessage.fill('this_a_test_message_from_user_to_department_2');
+			await poLiveChat.btnSendMessageToOnlineAgent.click();
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user_to_department_2"')).toBeVisible();
+		});
+
+		await test.step('expect message to be received by department', async () => {
+			await poHomeOmnichannelAgent2.navbar.openChat(guest.name);
+			await expect(poHomeOmnichannelAgent2.content.lastUserMessage).toBeVisible();
+			await expect(poHomeOmnichannelAgent2.content.lastUserMessage).toContainText('this_a_test_message_from_user_to_department_2');
+		});
+
+		await test.step('expect message to be sent by department', async () => {
+			await poHomeOmnichannelAgent2.content.sendMessage('this_a_test_message_from_agent_department_2');
+			await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_agent_department_2"')).toBeVisible();
+		});
+	});
+});