snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/tests/e2e/omnichannel/omnichannel-sla-policies.spec.ts

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+import { faker } from '@faker-js/faker';
+
+import { IS_EE } from '../config/constants';
+import { Users } from '../fixtures/userStates';
+import { OmnichannelSlaPolicies } from '../page-objects/omnichannel';
+import { test, expect } from '../utils/test';
+
+const ERROR = {
+	nameRequired: 'Name required',
+	estimatedWaitTimeRequired: 'Estimated wait time (time in minutes) required',
+};
+
+const INITIAL_SLA = {
+	name: faker.person.firstName(),
+	description: faker.lorem.sentence(),
+	estimatedWaitTime: faker.string.numeric({ length: 1, exclude: '0' }),
+};
+
+const EDITED_SLA = {
+	name: faker.person.firstName(),
+	description: faker.lorem.sentence(),
+	estimatedWaitTime: faker.string.numeric({ length: 1, exclude: '0' }),
+};
+
+test.skip(!IS_EE, 'Omnichannel SLA Policies > Enterprise Only');
+
+test.use({ storageState: Users.user1.state });
+
+test.describe('Omnichannel SLA Policies', () => {
+	let poOmnichannelSlaPolicies: OmnichannelSlaPolicies;
+
+	test.beforeAll(async ({ api }) => {
+		await api.post('/livechat/users/agent', { username: 'user1' });
+		await api.post('/livechat/users/manager', { username: 'user1' });
+	});
+
+	test.beforeEach(async ({ page }) => {
+		poOmnichannelSlaPolicies = new OmnichannelSlaPolicies(page);
+		await poOmnichannelSlaPolicies.goto();
+	});
+
+	test.afterAll(async ({ api }) => {
+		await api.delete('/livechat/users/agent/user1');
+		await api.delete('/livechat/users/manager/user1');
+	});
+
+	test('Manage SLAs', async () => {
+		await test.step('Add new SLA', async () => {
+			await poOmnichannelSlaPolicies.createNew();
+
+			await test.step('should not submit form with empty required fields: name and estimated wait time', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.btnSave.click();
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.nameRequired)).toBeVisible();
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.estimatedWaitTimeRequired)).toBeVisible();
+			});
+
+			await test.step('input a valid name', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputName.fill(INITIAL_SLA.name);
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.nameRequired)).not.toBeVisible();
+			});
+
+			await test.step('input a valid description', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputDescription.fill(INITIAL_SLA.description);
+			});
+
+			await test.step('only allow numbers on estimated wait time field', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime.pressSequentially('a');
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime).toHaveValue('0');
+			});
+
+			await test.step('not allow 0 on estimated wait time field', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime.fill('0');
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.estimatedWaitTimeRequired)).toBeVisible();
+			});
+
+			await test.step('input a valid estimated wait time', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime.fill(INITIAL_SLA.estimatedWaitTime);
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.estimatedWaitTimeRequired)).not.toBeVisible();
+			});
+
+			await test.step('save sla', async () => {
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.btnSave).toBeEnabled();
+				await poOmnichannelSlaPolicies.manageSlaPolicy.btnSave.click();
+
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputName).not.toBeVisible();
+				await expect(poOmnichannelSlaPolicies.table.findRowByName(INITIAL_SLA.name)).toBeVisible();
+			});
+		});
+
+		await test.step('Search SLA', async () => {
+			await poOmnichannelSlaPolicies.inputSearch.fill('random_text_that_should_have_no_match');
+			await expect(poOmnichannelSlaPolicies.table.findRowByName(INITIAL_SLA.name)).not.toBeVisible();
+			await expect(poOmnichannelSlaPolicies.emptyState).toBeVisible();
+			await poOmnichannelSlaPolicies.inputSearch.fill(INITIAL_SLA.name);
+			await expect(poOmnichannelSlaPolicies.table.findRowByName(INITIAL_SLA.name)).toBeVisible();
+			await expect(poOmnichannelSlaPolicies.emptyState).not.toBeVisible();
+			await poOmnichannelSlaPolicies.inputSearch.fill('');
+		});
+
+		await test.step('Edit SLA', async () => {
+			await poOmnichannelSlaPolicies.table.findRowByName(INITIAL_SLA.name).click();
+
+			await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputName).toHaveValue(INITIAL_SLA.name);
+			await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputDescription).toHaveValue(INITIAL_SLA.description);
+			await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime).toHaveValue(INITIAL_SLA.estimatedWaitTime);
+
+			await test.step('edit name', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputName.fill(EDITED_SLA.name);
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.nameRequired)).not.toBeVisible();
+			});
+
+			await test.step('edit description', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputDescription.fill(EDITED_SLA.description);
+			});
+
+			await test.step('edit estimated wait time', async () => {
+				await poOmnichannelSlaPolicies.manageSlaPolicy.inputEstimatedWaitTime.fill(EDITED_SLA.estimatedWaitTime);
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.errorMessage(ERROR.estimatedWaitTimeRequired)).not.toBeVisible();
+			});
+
+			await test.step('save sla', async () => {
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.btnSave).toBeEnabled();
+				await poOmnichannelSlaPolicies.manageSlaPolicy.btnSave.click();
+
+				await expect(poOmnichannelSlaPolicies.manageSlaPolicy.inputName).not.toBeVisible();
+				await expect(poOmnichannelSlaPolicies.table.findRowByName(EDITED_SLA.name)).toBeVisible();
+			});
+		});
+
+		await test.step('Remove SLA', async () => {
+			await poOmnichannelSlaPolicies.removeSLA(EDITED_SLA.name);
+			await expect(poOmnichannelSlaPolicies.table.findRowByName(EDITED_SLA.name)).not.toBeVisible();
+		});
+	});
+});