snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

apps/meteor/tests/e2e/omnichannel/omnichannel-transfer-to-another-agents.spec.ts

@@ -0,0 +1,98 @@
+import type { Page } from '@playwright/test';
+
+import { createAuxContext } from '../fixtures/createAuxContext';
+import { Users } from '../fixtures/userStates';
+import { HomeOmnichannel } from '../page-objects';
+import { createAgent } from '../utils/omnichannel/agents';
+import { createManager } from '../utils/omnichannel/managers';
+import { createConversation } from '../utils/omnichannel/rooms';
+import { test, expect } from '../utils/test';
+
+test.describe('OC - Chat transfers [Agent role]', () => {
+	let sessions: { page: Page; poHomeOmnichannel: HomeOmnichannel }[];
+	let agents: Awaited<ReturnType<typeof createAgent>>[];
+	let managers: Awaited<ReturnType<typeof createManager>>[];
+	let conversations: Awaited<ReturnType<typeof createConversation>>[];
+
+	// Create agents and managers
+	test.beforeAll(async ({ api }) => {
+		agents = await Promise.all([createAgent(api, 'user1'), createAgent(api, 'user2')]);
+
+		managers = await Promise.all([createManager(api, 'user1')]);
+	});
+
+	// Livechat when agent idle
+	test.beforeAll(async ({ api }) => {
+		await api.post('/settings/Livechat_enabled_when_agent_idle', { value: false }).then((res) => expect(res.status()).toBe(200));
+	});
+
+	// Create agent sessions
+	test.beforeAll(async ({ browser }) => {
+		sessions = await Promise.all([
+			createAuxContext(browser, Users.user1).then(({ page }) => ({ page, poHomeOmnichannel: new HomeOmnichannel(page) })),
+			createAuxContext(browser, Users.user2).then(({ page }) => ({ page, poHomeOmnichannel: new HomeOmnichannel(page) })),
+		]);
+	});
+
+	// Delete all data
+	test.afterAll(async ({ api }) => {
+		await Promise.all([
+			...conversations.map((conversation) => conversation.delete()),
+			...agents.map((agent) => agent.delete()),
+			...managers.map((manager) => manager.delete()),
+			api.post('/settings/Livechat_enabled_when_agent_idle', { value: true }).then((res) => expect(res.status()).toBe(200)),
+		]);
+	});
+
+	// Make "user-1" online & "user-2" offline so that chat can be automatically routed to "user-1"
+	test.beforeAll(async () => {
+		const [agentA, agentB] = sessions;
+		await agentA.poHomeOmnichannel.navbar.changeUserStatus('online');
+		await agentB.poHomeOmnichannel.navbar.changeUserStatus('offline');
+	});
+
+	// Close sessions
+	test.afterAll(async () => {
+		await Promise.all(sessions.map(({ page }) => page.close()));
+	});
+
+	// Start a new chat for each test
+	test.beforeAll(async ({ api }) => {
+		conversations = [await createConversation(api)];
+	});
+
+	test('OC - Chat transfers [Agent role] - Transfer omnichannel chat to another agent', async () => {
+		const [agentA, agentB] = sessions;
+		const [{ visitor }] = conversations.map(({ data }) => data);
+
+		await test.step('expect to have 1 omnichannel assigned to agent 1', async () => {
+			await agentA.poHomeOmnichannel.sidebar.getSidebarItemByName(visitor.name).click();
+		});
+
+		await test.step('expect to not be able to transfer chat to "user-2" when that user is offline', async () => {
+			await agentB.poHomeOmnichannel.navbar.changeUserStatus('offline');
+
+			await agentA.poHomeOmnichannel.quickActionsRoomToolbar.forwardChat();
+			await agentA.poHomeOmnichannel.content.forwardChatModal.inputForwardUser.click();
+			await agentA.poHomeOmnichannel.content.forwardChatModal.inputForwardUser.type('user2');
+			await expect(agentA.page.locator('text=Empty')).toBeVisible();
+
+			await agentA.poHomeOmnichannel.goto();
+		});
+
+		await test.step('expect to be able to transfer an omnichannel to conversation to agent 2 as agent 1 when agent 2 is online', async () => {
+			await agentB.poHomeOmnichannel.navbar.changeUserStatus('online');
+
+			await agentA.poHomeOmnichannel.sidebar.getSidebarItemByName(visitor.name).click();
+			await agentA.poHomeOmnichannel.quickActionsRoomToolbar.forwardChat();
+			await agentA.poHomeOmnichannel.content.forwardChatModal.selectUser('user2');
+			await agentA.poHomeOmnichannel.content.forwardChatModal.inputComment.type('any_comment');
+			await agentA.poHomeOmnichannel.content.forwardChatModal.btnForward.click();
+			await agentA.poHomeOmnichannel.toastMessage.waitForDisplay();
+		});
+
+		await test.step('expect to have 1 omnichannel assigned to agent 2', async () => {
+			await agentB.poHomeOmnichannel.sidebar.getSidebarItemByName(visitor.name).click();
+		});
+	});
+});