snapshot of https://github.com/RocketChat/Rocket.Chat.git (develop, 2026-09-16; blobs > 131072B omitted)

packages/model-typings/src/models/ILivechatInquiryModel.ts

@@ -0,0 +1,49 @@
+import type { IMessage, ILivechatInquiryRecord, LivechatInquiryStatus, SelectedAgent } from '@rocket.chat/core-typings';
+import type { FindOptions, Document, UpdateResult, DeleteResult, FindCursor, DeleteOptions, AggregateOptions } from 'mongodb';
+
+import type { IBaseModel } from './IBaseModel';
+import type { DocumentWithProjection, FindOptionsWithProjection } from '../types/DocumentWithProjection';
+
+export interface ILivechatInquiryModel extends IBaseModel<ILivechatInquiryRecord> {
+	findOneByRoomId<T extends Document = ILivechatInquiryRecord, O extends FindOptionsWithProjection<T> = FindOptionsWithProjection<T>>(
+		rid: string,
+		options?: O,
+	): Promise<DocumentWithProjection<T, O> | null>;
+	getDistinctQueuedDepartments(options: AggregateOptions): Promise<{ _id: string | null }[]>;
+	setDepartmentByInquiryId(inquiryId: string, department: string): Promise<ILivechatInquiryRecord | null>;
+	setLastMessageByRoomId(rid: ILivechatInquiryRecord['rid'], message: IMessage): Promise<ILivechatInquiryRecord | null>;
+	setLastMessageById(inquiryId: string, lastMessage: IMessage): Promise<UpdateResult>;
+	findNextAndLock(
+		queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'],
+		department: string | null,
+	): Promise<ILivechatInquiryRecord | null>;
+	unlock(inquiryId: string): Promise<UpdateResult>;
+	unlockAll(): Promise<UpdateResult | Document>;
+	getCurrentSortedQueueAsync(props: {
+		inquiryId?: string;
+		department?: string;
+		queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'];
+	}): Promise<(Pick<ILivechatInquiryRecord, '_id' | 'rid' | 'name' | 'ts' | 'status' | 'department'> & { position: number })[]>;
+	removeByRoomId(rid: string, options?: DeleteOptions): Promise<DeleteResult>;
+	getQueuedInquiries<T extends Document = ILivechatInquiryRecord, O extends FindOptionsWithProjection<T> = FindOptionsWithProjection<T>>(
+		options?: O,
+	): FindCursor<DocumentWithProjection<T, O>>;
+	takeInquiry(inquiryId: string, lockedAt?: Date): Promise<UpdateResult>;
+	queueInquiry(inquiryId: string, lastMessage?: IMessage, defaultAgent?: SelectedAgent | null): Promise<ILivechatInquiryRecord | null>;
+	queueInquiryAndRemoveDefaultAgent(inquiryId: string): Promise<UpdateResult>;
+	readyInquiry(inquiryId: string): Promise<UpdateResult>;
+	changeDepartmentIdByRoomId(rid: string, department: string): Promise<UpdateResult>;
+	getStatus(inquiryId: string): Promise<ILivechatInquiryRecord['status'] | undefined>;
+	updateVisitorStatus(token: string, status: ILivechatInquiryRecord['v']['status']): Promise<UpdateResult>;
+	setDefaultAgentById(inquiryId: string, defaultAgent: ILivechatInquiryRecord['defaultAgent']): Promise<UpdateResult>;
+	setNameByRoomId(rid: string, name: string): Promise<UpdateResult>;
+	findOneByToken(token: string): Promise<ILivechatInquiryRecord | null>;
+	removeDefaultAgentById(inquiryId: string): Promise<UpdateResult | Document>;
+	markInquiryActiveForPeriod(rid: ILivechatInquiryRecord['rid'], period: string): Promise<ILivechatInquiryRecord | null>;
+	setStatusById(inquiryId: string, status: LivechatInquiryStatus): Promise<ILivechatInquiryRecord>;
+	updateNameByVisitorIds(visitorIds: string[], name: string): Promise<UpdateResult | Document>;
+	findByVisitorIds<T extends Document = ILivechatInquiryRecord, O extends FindOptionsWithProjection<T> = FindOptionsWithProjection<T>>(
+		visitorIds: string[],
+		options?: O,
+	): FindCursor<DocumentWithProjection<T, O>>;
+}