import type { IRoutingMethod, RoutingMethodConfig, SelectedAgent } from '@rocket.chat/core-typings'; import { RoutingManager } from '../RoutingManager'; /* Manual Selection Queuing Method: * * An incoming livechat is created as an Inquiry * which is picked up from an agent. * An Inquiry is visible to all agents * * A room is still created with the initial message, but it is occupied by * only the client until paired with an agent */ class ManualSelection implements IRoutingMethod { config: RoutingMethodConfig; constructor() { this.config = { previewRoom: true, showConnecting: true, showQueue: true, showQueueLink: false, returnQueue: true, enableTriggerAction: false, autoAssignAgent: false, }; } getNextAgent(_department?: string, _excludeAgent?: string): Promise { return Promise.resolve(undefined); } } RoutingManager.registerMethod('Manual_Selection', ManualSelection);