upstream-rocketchat/apps/meteor/tests/e2e/omnichannel/omnichannel-triggers.spec.ts

import { faker } from '@faker-js/faker';
import type { Page } from '@playwright/test';

import { createFakeVisitor } from '../../mocks/data';
import { createAuxContext } from '../fixtures/createAuxContext';
import { Users } from '../fixtures/userStates';
import { OmnichannelLiveChat, OmnichannelTriggers } from '../page-objects/omnichannel';
import { test, expect } from '../utils/test';

test.describe.serial('OC - Livechat Triggers', () => {
	let triggersName: string;
	let triggerMessage: string;
	let poLiveChat: OmnichannelLiveChat;
	let newVisitor: { email: string; name: string };
	let agent: { page: Page; poHomeOmnichannelTriggers: OmnichannelTriggers };

	test.beforeAll(async ({ api, browser }) => {
		newVisitor = createFakeVisitor();
		triggersName = faker.string.uuid();
		triggerMessage = 'This is a trigger message';
		const requests = await Promise.all([
			api.post('/livechat/users/agent', { username: 'user1' }),
			api.post('/livechat/users/manager', { username: 'user1' }),
			api.post('/settings/Livechat_clear_local_storage_when_chat_ended', { value: true }),
		]);
		requests.every((e) => expect(e.status()).toBe(200));

		const { page } = await createAuxContext(browser, Users.user1, '/omnichannel/triggers');
		agent = { page, poHomeOmnichannelTriggers: new OmnichannelTriggers(page) };
		await page.emulateMedia({ reducedMotion: 'reduce' });
	});

	test.beforeEach(async ({ page, api }) => {
		poLiveChat = new OmnichannelLiveChat(page, api);
	});

	test.afterAll(async ({ api }) => {
		const ids = (await (await api.get('/livechat/triggers')).json()).triggers.map(
			(trigger: { _id: string }) => trigger._id,
		) as unknown as string[];

		await Promise.all(ids.map((id) => api.delete(`/livechat/triggers/${id}`)));

		await Promise.all([
			api.delete('/livechat/users/agent/user1'),
			api.delete('/livechat/users/manager/user1'),
			api.post('/settings/Livechat_clear_local_storage_when_chat_ended', { value: false }),
		]);
		await agent.page.close();
	});

	test('OC - Livechat Triggers - Baseline', async () => {
		await poLiveChat.goto();
		await poLiveChat.openLiveChat();

		await test.step('expect to register visitor', async () => {
			await expect(poLiveChat.btnChatNow).not.toBeVisible();
			await poLiveChat.sendMessage(newVisitor, false);
		});

		await test.step('expect send a message as a visitor', async () => {
			await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_user');
			await poLiveChat.btnSendMessageToOnlineAgent.click();
			await expect(poLiveChat.txtChatMessage('this_a_test_message_from_user')).toBeVisible();
		});

		await test.step('expect to finish this chat', async () => {
			await poLiveChat.closeChat();
			await expect(poLiveChat.txtHeaderTitle).toBeVisible();
		});
	});

	test('OC - Livechat Triggers - Create and edit trigger', async () => {
		triggerMessage = 'This is a trigger message time on site';
		await test.step('expect create new trigger', async () => {
			await agent.poHomeOmnichannelTriggers.createTrigger(triggersName, triggerMessage, 'Visitor time on site', 5);
		});

		triggerMessage = 'This is a trigger message chat opened by visitor';
		await test.step('expect update trigger', async () => {
			await agent.poHomeOmnichannelTriggers.table.findRowByName(triggersName).click();
			await agent.poHomeOmnichannelTriggers.updateTrigger(`edited-${triggersName}`, triggerMessage);
		});
	});

	test('OC - Livechat Triggers - Condition: chat opened by visitor', async () => {
		await test.step('expect to start conversation', async () => {
			await poLiveChat.goto();
			await poLiveChat.openLiveChat();
		});

		await test.step('expect trigger message before registration', async () => {
			await expect(poLiveChat.txtChatMessage(triggerMessage)).toBeVisible();
		});

		await test.step('expect to register visitor', async () => {
			await poLiveChat.btnChatNow.click();
			await poLiveChat.sendMessage(newVisitor, false);
		});

		await test.step('expect trigger message after registration', async () => {
			await expect(poLiveChat.txtChatMessage(triggerMessage)).not.toBeVisible();
		});

		await test.step('expect send a message as a visitor', async () => {
			await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_user');
			await poLiveChat.btnSendMessageToOnlineAgent.click();
			await expect(poLiveChat.txtChatMessage('this_a_test_message_from_user')).toBeVisible();
		});

		await test.step('expect to finish this chat', async () => {
			await poLiveChat.closeChat();
			await expect(poLiveChat.txtHeaderTitle).toBeVisible();
		});
	});

	test('OC - Livechat Triggers - Condition: after guest registration', async () => {
		triggerMessage = 'This is a trigger message after guest registration';
		await test.step('expect update trigger to after guest registration', async () => {
			await agent.poHomeOmnichannelTriggers.table.findRowByName(`edited-${triggersName}`).click();
			await agent.poHomeOmnichannelTriggers.updateTrigger(`re-edited-${triggersName}`, triggerMessage, 'After guest registration');
		});

		await test.step('expect to start conversation', async () => {
			await poLiveChat.goto();
			await poLiveChat.openLiveChat();
		});

		await test.step('expect not to have trigger message before registration', async () => {
			await expect(poLiveChat.txtChatMessage(triggerMessage)).not.toBeVisible();
			await expect(poLiveChat.btnChatNow).not.toBeVisible();
		});

		await test.step('expect to register visitor', async () => {
			await expect(poLiveChat.inputName).toBeVisible();
			await poLiveChat.sendMessage(newVisitor, false);
		});

		await test.step('expect trigger message after registration', async () => {
			await expect(poLiveChat.txtChatMessage(triggerMessage)).toBeVisible();
		});

		await test.step('expect send a message as a visitor', async () => {
			await poLiveChat.onlineAgentMessage.type('this_a_test_message_from_user');
			await poLiveChat.btnSendMessageToOnlineAgent.click();
			await expect(poLiveChat.txtChatMessage('this_a_test_message_from_user')).toBeVisible();
			await expect(poLiveChat.txtChatMessage(triggerMessage)).toBeVisible();
		});

		await test.step('expect to finish this chat', async () => {
			await poLiveChat.closeChat();
			await expect(poLiveChat.txtHeaderTitle).toBeVisible();
		});
	});

	test('OC - Livechat Triggers - Delete trigger', async () => {
		await agent.poHomeOmnichannelTriggers.removeTrigger(`re-edited-${triggersName}`);
	});
});