upstream-rocketchat/apps/meteor/ee/server/lib/omnichannel/LivechatEnterprise.ts

import { MeteorError } from '@rocket.chat/core-services';
import type { IOmnichannelBusinessUnit, IOmnichannelServiceLevelAgreements, IUser, ILivechatTag } from '@rocket.chat/core-typings';
import { Users, OmnichannelServiceLevelAgreements, LivechatTag, LivechatUnitMonitors, LivechatUnit } from '@rocket.chat/models';
import { getUnitsFromUser } from '@rocket.chat/omni-core-ee';
import { Match, check } from 'meteor/check';
import { Meteor } from 'meteor/meteor';

import { updateSLAInquiries } from './Helper';
import { removeSLAFromRooms } from './SlaHelper';
import { callbacks } from '../../../../server/lib/callbacks';
import { addUserRolesAsync } from '../../../../server/lib/roles/addUserRoles';
import { removeUserFromRolesAsync } from '../../../../server/lib/roles/removeUserFromRoles';

export const LivechatEnterprise = {
	async addMonitor(username: string) {
		const user = await Users.findOneByUsername<Pick<IUser, '_id' | 'username' | 'roles'>>(username, {
			projection: { _id: 1, username: 1, roles: 1 },
		});

		if (!user) {
			throw new MeteorError('error-invalid-user', 'Invalid user', {
				method: 'livechat:addMonitor',
			});
		}

		if (!(await addUserRolesAsync(user._id, ['livechat-monitor']))) {
			throw new MeteorError('error-adding-monitor-role', 'Error adding monitor role', {
				method: 'livechat:addMonitor',
			});
		}

		return user;
	},

	async removeMonitor(username: string) {
		const user = await Users.findOneByUsername<Pick<IUser, '_id'>>(username, {
			projection: { _id: 1 },
		});

		if (!user) {
			throw new Meteor.Error('error-invalid-user', 'Invalid user', {
				method: 'livechat:removeMonitor',
			});
		}

		if (!(await removeUserFromRolesAsync(user._id, ['livechat-monitor']))) {
			return false;
		}

		// remove this monitor from any unit it is assigned to
		await LivechatUnitMonitors.removeByMonitorId(user._id);

		return true;
	},

	async removeUnit(_id: string, userId: string) {
		check(_id, String);

		const unitsFromUser = await getUnitsFromUser(userId);

		const result = await LivechatUnit.removeByIdAndUnit(_id, unitsFromUser);
		if (!result.deletedCount) {
			throw new Meteor.Error('unit-not-found', 'Unit not found', { method: 'livechat:removeUnit' });
		}

		return result;
	},

	async saveUnit(
		_id: string | null,
		unitData: Omit<IOmnichannelBusinessUnit, '_id'>,
		unitMonitors: { monitorId: string; username: string },
		unitDepartments: { departmentId: string }[],
		userId: string,
	) {
		check(_id, Match.Maybe(String));

		check(unitData, {
			name: String,
			visibility: String,
			enabled: Match.Optional(Boolean),
			description: Match.Optional(String),
			email: Match.Optional(String),
			showOnOfflineForm: Match.Optional(Boolean),
		});

		check(unitMonitors, [
			Match.ObjectIncluding({
				monitorId: String,
				username: String,
			}),
		]);

		check(unitDepartments, [
			Match.ObjectIncluding({
				departmentId: String,
			}),
		]);

		let ancestors: string[] = [];
		if (_id) {
			const unitsFromUser = await getUnitsFromUser(userId);
			const unit = await LivechatUnit.findOneById<Pick<IOmnichannelBusinessUnit, '_id' | 'ancestors'>>(
				_id,
				{
					projection: { _id: 1, ancestors: 1 },
				},
				{ unitsFromUser },
			);
			if (!unit) {
				throw new Meteor.Error('error-unit-not-found', 'Unit not found', {
					method: 'livechat:saveUnit',
				});
			}

			ancestors = unit.ancestors || [];
		}

		const validUserMonitors = await Users.findUsersInRolesWithQuery(
			'livechat-monitor',
			{ _id: { $in: unitMonitors.map(({ monitorId }) => monitorId) } },
			{ projection: { _id: 1, username: 1 } },
		).toArray();

		const monitors = validUserMonitors.map(({ _id: monitorId, username }) => ({
			monitorId,
			username: username!,
		}));

		return LivechatUnit.createOrUpdateUnit(_id, unitData, ancestors, monitors, unitDepartments);
	},

	async removeTag(_id: string) {
		const tag = await LivechatTag.findOneById<Pick<ILivechatTag, '_id' | 'name'>>(_id, { projection: { _id: 1, name: 1 } });

		if (!tag) {
			throw new Meteor.Error('tag-not-found', 'Tag not found', { method: 'livechat:removeTag' });
		}

		await callbacks.run('livechat.afterTagRemoved', tag);
		return LivechatTag.removeById(_id);
	},

	async saveTag(_id: string | undefined, tagData: { name: string; description?: string }, tagDepartments: string[] | undefined) {
		return LivechatTag.createOrUpdateTag(_id, tagData, tagDepartments);
	},

	async saveSLA(
		_id: string | null,
		slaData: Pick<IOmnichannelServiceLevelAgreements, 'name' | 'description' | 'dueTimeInMinutes'>,
		executedBy: string,
	) {
		const oldSLA =
			_id &&
			(await OmnichannelServiceLevelAgreements.findOneById<Pick<IOmnichannelServiceLevelAgreements, 'dueTimeInMinutes'>>(_id, {
				projection: { dueTimeInMinutes: 1 },
			}));
		const exists = await OmnichannelServiceLevelAgreements.findDuplicate(_id, slaData.name, slaData.dueTimeInMinutes);
		if (exists) {
			throw new Error('error-duplicated-sla');
		}

		const sla = await OmnichannelServiceLevelAgreements.createOrUpdatePriority(slaData, _id);
		if (!oldSLA) {
			return sla;
		}

		const { dueTimeInMinutes: oldDueTimeInMinutes } = oldSLA;
		const { dueTimeInMinutes } = sla;

		if (oldDueTimeInMinutes !== dueTimeInMinutes) {
			await updateSLAInquiries(executedBy, sla);
		}

		return sla;
	},

	async removeSLA(executedBy: string, _id: string) {
		const removedResult = await OmnichannelServiceLevelAgreements.removeById(_id);
		if (!removedResult || removedResult.deletedCount !== 1) {
			throw new Error(`SLA with id ${_id} not found`);
		}

		await removeSLAFromRooms(_id, executedBy);
	},
};