upstream-rocketchat/apps/meteor/server/lib/omnichannel/routing/ManualSelection.ts

import type { IRoutingMethod, RoutingMethodConfig, SelectedAgent } from '@rocket.chat/core-typings';

import { RoutingManager } from '../RoutingManager';

/* Manual Selection Queuing Method:
 *
 * An incoming livechat is created as an Inquiry
 * which is picked up from an agent.
 * An Inquiry is visible to all agents
 *
 * A room is still created with the initial message, but it is occupied by
 * only the client until paired with an agent
 */
class ManualSelection implements IRoutingMethod {
	config: RoutingMethodConfig;

	constructor() {
		this.config = {
			previewRoom: true,
			showConnecting: true,
			showQueue: true,
			showQueueLink: false,
			returnQueue: true,
			enableTriggerAction: false,
			autoAssignAgent: false,
		};
	}

	getNextAgent(_department?: string, _excludeAgent?: string): Promise<SelectedAgent | null | undefined> {
		return Promise.resolve(undefined);
	}
}

RoutingManager.registerMethod('Manual_Selection', ManualSelection);