upstream-rocketchat/apps/meteor/server/lib/omnichannel/startup.ts

import type { IUser } from '@rocket.chat/core-typings';
import { ILivechatAgentStatus, isOmnichannelRoom } from '@rocket.chat/core-typings';
import { Logger } from '@rocket.chat/logger';
import { LivechatContacts, LivechatRooms } from '@rocket.chat/models';
import { registerGuest } from '@rocket.chat/omni-core';
import { validateEmail, wrapExceptions } from '@rocket.chat/tools';
import { Accounts } from 'meteor/accounts-base';
import { Meteor } from 'meteor/meteor';

import { businessHourManager } from './business-hour';
import { createDefaultBusinessHourIfNotExists } from './business-hour/Helper';
import { LivechatAgentActivityMonitor } from './statistics/LivechatAgentActivityMonitor';
import { setUserStatusLivechatIf } from './utils';
import { maybeMigrateLivechatRoom } from '../../api/lib/maybeMigrateLivechatRoom';
import { settings } from '../../settings';
import { hasPermissionAsync } from '../authorization/hasPermission';
import { callbacks } from '../callbacks';
import { beforeLeaveRoomCallback } from '../callbacks/beforeLeaveRoomCallback';
import { i18n } from '../i18n';
import { notifyOnUserChange } from '../notifyListener';
import { roomCoordinator } from '../rooms/roomCoordinator';
import './roomAccessValidator.internalService';
import { ContactMerger, type FieldAndValue } from './contacts/ContactMerger';

const logger = new Logger('LivechatStartup');

// TODO this patch is temporary because `ContactMerger` still a lot of dependencies, so it is not suitable to be moved to omni-core package
// TODO add tests covering the ContactMerger usage
registerGuest.patch(async (originalFn, newData, options) => {
	const visitor = await originalFn(newData, options);
	if (!visitor) {
		return null;
	}

	const { name, phone, email, username } = newData;

	const validatedEmail =
		email &&
		wrapExceptions(() => {
			const trimmedEmail = email.trim().toLowerCase();
			validateEmail(trimmedEmail);
			return trimmedEmail;
		}).suppress();

	const fields = [
		{ type: 'name', value: name },
		{ type: 'phone', value: phone?.number },
		{ type: 'email', value: validatedEmail },
		{ type: 'username', value: username || visitor.username },
	].filter((field) => Boolean(field.value)) as FieldAndValue[];

	if (!fields.length) {
		return null;
	}

	// If a visitor was updated who already had contacts, load up the contacts and update that information as well
	const contacts = await LivechatContacts.findAllByVisitorId(visitor._id).toArray();
	for await (const contact of contacts) {
		await ContactMerger.mergeFieldsIntoContact({
			fields,
			contact,
			conflictHandlingMode: contact.unknown ? 'overwrite' : 'conflict',
		});
	}

	return visitor;
});

Meteor.startup(async () => {
	roomCoordinator.setRoomFind('l', async (id) => maybeMigrateLivechatRoom(await LivechatRooms.findOneById(id)));

	beforeLeaveRoomCallback.add(
		(user, room) => {
			if (!isOmnichannelRoom(room)) {
				return;
			}
			throw new Meteor.Error(
				i18n.t('You_cant_leave_a_livechat_room_Please_use_the_close_button', {
					lng: user.language || settings.get('Language') || 'en',
				}),
			);
		},
		callbacks.priority.LOW,
		'cant-leave-omnichannel-room',
	);

	callbacks.add(
		'beforeJoinRoom',
		async (user, room) => {
			if (isOmnichannelRoom(room) && !(await hasPermissionAsync(user, 'view-l-room'))) {
				throw new Meteor.Error('error-user-is-not-agent', 'User is not an Omnichannel Agent', {
					method: 'beforeJoinRoom',
				});
			}

			return user;
		},
		callbacks.priority.LOW,
		'cant-join-omnichannel-room',
	);

	const monitor = new LivechatAgentActivityMonitor();

	settings.watch<boolean>('Troubleshoot_Disable_Livechat_Activity_Monitor', async (value) => {
		if (value) {
			return monitor.stop();
		}

		await monitor.start();
	});
	await createDefaultBusinessHourIfNotExists();

	settings.watch<boolean>(
		'Livechat_enable_business_hours',
		async (value) => {
			logger.debug({ msg: 'Starting business hour manager', enabled: value });
			if (value) {
				await businessHourManager.startManager();
				return;
			}
			await businessHourManager.stopManager();
		},
		process.env.TEST_MODE === 'true' || process.env.TEST_MODE === 'api'
			? {
					debounce: 10,
				}
			: undefined,
	);

	// Remove when accounts.onLogout is async
	Accounts.onLogout(({ user }: { user?: IUser }) => {
		if (!user?.roles?.includes('livechat-agent') || user?.roles?.includes('bot')) {
			return;
		}

		void setUserStatusLivechatIf(user._id, ILivechatAgentStatus.NOT_AVAILABLE, {}, { livechatStatusSystemModified: true }).catch();

		// TODO: Shouldn't this notifier be the same as the one inside setUserStatusLivechatIf?
		void notifyOnUserChange({
			id: user._id,
			clientAction: 'updated',
			diff: {
				statusLivechat: ILivechatAgentStatus.NOT_AVAILABLE,
				livechatStatusSystemModified: true,
			},
		});
	});
});