snapshot of https://github.com/twentyhq/twenty.git (main, 2026-09-17; blobs > 131072B omitted)

packages/twenty-docs/user-guide/getting-started/capabilities/glossary.mdx

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+---
+title: Glossary
+description: Get familiar with essential terminology used in Twenty.
+---
+
+## API
+API (Application Programming Interface) allows you to connect Twenty with other software systems and build custom integrations.
+
+## Apps
+Apps are custom extensions built as code that can define data models and logic functions. They enable developers to create reusable customizations that can be deployed across multiple workspaces.
+
+## Code Actions
+Code Actions are workflow steps that let you write custom JavaScript to transform data, make calculations, or perform complex logic that isn't possible with built-in actions.
+
+## Command Menu
+The Command Menu is a quick-access interface (opened with `Cmd + K` on Mac and `Ctrl + K` on Windows) that lets you perform actions, create records, and navigate your workspace efficiently.
+
+## Company & People
+The CRM has two fundamental types of records:
+- A `Company` represents a business or organization.
+- `People` represent your company's current and prospective customers or clients.
+
+## Custom Fields
+Custom Fields are data fields you create to capture information specific to your business needs and processes.
+
+## Data Model
+A Data Model is the structure that defines how information is organized in your CRM, including what objects exist, their properties (fields), and how they relate to each other.
+
+## Favorites
+Favorites are records you've marked for quick access, appearing in your sidebar for instant navigation to important data.
+
+## Field
+A field refers to a specific area where particular data is stored for an entity.
+
+## Iterator
+An Iterator is a workflow action that loops through an array of items, executing subsequent actions for each item in the list.
+
+## Kanban
+A `Kanban` is a visual way to track your business processes using cards and columns. Each column represents a stage in your process (for example: new, ongoing, won, lost), and you move records through these stages as they progress.
+
+## Object
+An Object is a data structure that represents a specific type of entity in your CRM (like People, Companies, or Opportunities). Objects can be standard (built-in) or custom (created by you).
+
+## Opportunities
+Opportunities in Twenty CRM are potential deals or sales with accounts or contacts.
+
+## Record
+A Record is an instance of an object, like a specific account or contact.
+
+## Relation Fields
+Relation Fields create connections between different objects, allowing you to link records together (like connecting a Person to a Company).
+
+## Standard Fields
+Standard Fields are pre-built data fields that come with objects by default and provide common functionality across all workspaces.
+
+## Tasks
+Tasks in Twenty CRM are assigned activities relating to contacts, accounts, or opportunities.
+
+## Triggers
+Triggers are the starting point of a workflow — the event or condition that initiates the automation. Examples include record creation, record updates, webhooks, or scheduled times.
+
+## Views
+You can customize the display of your records using views, setting different filters, layouts and sorting options for each view.
+
+## Upsert
+Upsert is an operation that combines "update" and "insert" — it updates an existing record if a match is found, or creates a new record if no match exists.
+
+## Webhooks
+Webhooks are automated messages sent from Twenty to other applications when specific events occur, enabling real-time data synchronization.
+
+## Workflows
+Workflows are automated processes that trigger actions based on specific conditions, helping you automate repetitive tasks and business processes.
+
+## Workspace
+A `Workspace` typically represents a company using Twenty. It holds all the records and data that you and your team members add to Twenty.
+It has a single domain name, which is typically the domain name your company uses for employee email addresses.
+
+## Workspace Members
+Workspace Members are the Twenty users from your team who have access to your workspace. They can be assigned as owners or assignees for records.
+

packages/twenty-docs/user-guide/getting-started/capabilities/implementation-services.mdx

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+---
+title: Implementation Services
+description: Whether you need help getting started or creating advanced customizations, we have a solution.
+---
+
+## Implementation Partners
+
+Work with certified Twenty partners for advanced customizations, integrations, and dedicated implementation support.
+
+<CardGroup cols={2}>
+  <Card title="Browse certified partners" icon="magnifying-glass" href="https://twenty.com/partners/list?ref=docs-implementation-services">
+    Find a partner and reach out directly — filter by region, language, and expertise.
+  </Card>
+  <Card title="Get matched by Twenty" icon="envelope" href="mailto:contact@twenty.com">
+    Tell us what you need and we'll connect you with the right partner.
+  </Card>
+</CardGroup>

packages/twenty-docs/user-guide/getting-started/capabilities/what-is-twenty.mdx

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+---
+title: What is Twenty
+description: Twenty is an open-source CRM that gives you the building blocks to create exactly what your business needs.
+---
+
+## Vision
+Creating a good CRM is hard because it's a balancing act.
+For each business, the requirements seem straightforward, yet everyone's needs are distinct.
+The result is a CRM that's either too basic, or one that's attempting to be a jack-of-all-trades but ending up as a master of none.
+
+At first, Twenty looks like most CRMs you already know: you can track deals, organize contacts, manage tasks and notes.
+**But what sets it apart is our approach to extensibility. We are building an open platform that provides the building blocks for you to solve your unique business problems.**
+
+We prioritize universal principles and common patterns over feature lists.
+We don't try to have all the answers and instead empower users to find what works best for them.
+Open-source is the bedrock of our approach, ensuring that Twenty evolves with its community, for its community.
+
+## Benefits
+
+**Customizable:** Designed to fit your business needs.
+
+**Community-driven:** Built and maintained by a large open-source community.
+
+**Cost-effective:** You'll never be vendor-locked, because you can always self-host.
+
+
+
+## Main Features
+
+- **Calendar & Emails:** Sync your mailbox and calendar to see all communications on your CRM records. [Learn more](/user-guide/calendar-emails/overview).
+- **Data Model:** Create custom objects and fields to match your unique business processes. [Explore](/user-guide/data-model/overview).
+- **Data Migration:** Import and export your data via CSV or API. [Get started](/user-guide/data-migration/overview).
+- **Views & Pipelines:** Organize your data with table views, kanban boards, and sales pipelines. [Discover](/user-guide/views-pipelines/overview).
+- **Workflows:** Automate your business processes and integrate with external tools. [Build automations](/user-guide/workflows/overview).
+- **AI:** Enhance your CRM with AI-powered features and agents. [Explore AI](/user-guide/ai/overview).
+- **Dashboards:** Track performance with custom reports and visualizations. [View dashboards](/user-guide/dashboards/overview).
+- **Permissions & Access:** Control who can view, edit, and manage your data with role-based permissions. [Configure access](/user-guide/permissions-access/overview).
+- **Notes & Tasks:** Create notes and tasks linked to your records for better collaboration.
+- **API & Webhooks:** Connect to other apps and build custom integrations. [Start integrating](/developers/extend/api).
+
+
+## Join Now
+
+[Register here](https://app.twenty.com) or [become a contributor on GitHub](https://github.com/twentyhq/twenty).