e7da97194a
2.4 KiB
Call Recorder
Record, transcribe, and save every meeting — right inside your CRM.
✨ What you get
- Recordings on every meeting
- A Call Recording tab
- A per-meeting on/off switch
- Customizable in-meeting recording notices
- AI meeting summaries
- Built for AI & automation
💳 Billing
Metered in Twenty credits based on the bot's actual recording time, prorated by duration — $1.00 per recording-hour (1 credit). No recording — opted out, canceled, or no-show — means no charge.
AI summaries use workspace AI credits, billed on the model's token usage — the
cost scales with how much was said in the meeting, typically $0.02–$0.06 per
meeting on default models. Set the CALL_RECORDER_SUMMARY_ENABLED app
variable to false to turn summaries off.
🤖 The Recording Bot field
Each calendar event has a Recording Bot field. It starts blank and the app sets it to On when it actually schedules the recorder for that meeting, which happens once the meeting is within the seven-day scheduling window. Set it to Off to skip a meeting. Past meetings the recorder never joined simply stay blank.
🗓️ Pausing the recorder
The Record my calendar meetings toggle in the app settings is on by default. Turn it off to stop scheduling bots for upcoming meetings and cancel every recording that is already scheduled; the Recording Bot field of those meetings goes back to blank, and an Off you set yourself is left alone. Turn it back on and the app sweeps upcoming meetings to schedule bots again.
🎥 Supported meeting platforms
The recording bot can only join meetings on these platforms:
- ✅ Google Meet
- ✅ Zoom
- ✅ Microsoft Teams
- ✅ Webex
- ✅ GoTo Meeting
Events whose conference link points to any other platform (e.g. ro.am, Daily, Whereby) or that only have a dial-in number are ignored — no bot is scheduled, since it can't join the call.
Recording notices are supported in Zoom, Google Meet, and Microsoft Teams. Workspace admins can turn them off or customize their text in the Call Recorder app settings. Webex and GoTo Meeting do not support bot chat messages.
📌 Heads up
- Needs a synced calendar + video link — ad-hoc calls that were never on your Google, Outlook, or CalDAV calendar aren't recorded.
- Your copy is yours — Twenty stores its own video, audio, and transcript, so they stay available after the source media expires.