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35 lines
1.3 KiB
Plaintext
35 lines
1.3 KiB
Plaintext
---
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title: AI
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description: How Twenty uses AI to enhance your CRM experience.
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icon: "robot"
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---
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import { VimeoEmbed } from '/snippets/vimeo-embed.mdx';
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Twenty integrates AI directly into your CRM — not as a gimmick, but as a tool that works within your data model and permission system.
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## AI Chatbot
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Ask questions about your data in natural language. The AI chatbot can query your CRM records, summarize information, and help you find what you're looking for without building complex filters.
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<VimeoEmbed videoId="1185511734" title="AI chatbot" />
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## AI Agents
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AI agents go beyond chat — they can execute multi-step tasks autonomously:
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- Enrich records with data from external sources
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- Draft and send follow-up emails
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- Analyze pipeline health and flag at-risk deals
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- Process incoming data and route it to the right team
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Agents work within your existing workflows, so you can combine AI with manual approvals, conditional logic, and external API calls.
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## Permissions & safety
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AI in Twenty respects your permission model. Agents can only access objects and fields that the user (or role) has permission to view. Sensitive data stays protected even when AI is involved.
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<Card title="Full AI guide" icon="arrow-right" href="/user-guide/ai/overview">
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Detailed reference on the chatbot, agents, and permission controls.
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</Card>
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