upstream-twenty/packages/twenty-docs/user-guide/billing/how-tos/billing-faq.mdx

---
title: Billing FAQ
description: Frequently asked questions about Twenty pricing and billing.
---

## Pricing

<AccordionGroup>
<Accordion title="Can I use Twenty for free while self-hosting?">
Yes, you can use Twenty for free while self-hosting. You will get access to everything included in the Pro (Cloud) plan, except the support from our core team. Support is accessible via our Discord community.

If you want to self-host and need the Premium features (SSO, row-level permissions and more), you can choose the paid Organization (Self-Hosted) license. This also includes support from the Twenty team and removes the requirement to publish custom code as open-source before distributing.
</Accordion>

<Accordion title="What are the Premium features?">
Premium features are only available on the Organization plans (Cloud or Self-Hosted):
- **SSO integration**: Single Sign-On with your identity provider
- **Row-level permissions**: Fine-grained access control at the record level
- **AI usage data**: Track AI consumption across the workspace
- **Audit logs**: Check what each workspace member has been doing
- **Email campaigns**: Plan which emails should be sent (available soon)
- **Unlimited workspaces**: Create as many workspaces as you want (self-hosted only)
- **Private source code**: No requirement to publish changes to a publicly available repository (self-hosted only)
</Accordion>

<Accordion title="Are the Cloud and Self-Hosted Organization plans the same?">
They offer the same premium features. However, a cloud subscription cannot be used for self-hosted deployments. Self-hosted requires an Organization key.
</Accordion>

<Accordion title="Do you offer free seats for view-only users?">
We do not offer free seats. Pricing is per user and each user needs a license to access Twenty.
</Accordion>

<Accordion title="Where can I switch my subscription to the Organization plan?">
You can do so under `Settings → Billing → Plans`. Then click on `Switch to Organization`.
</Accordion>

<Accordion title="Where can I switch my subscription to the Pro plan?">
You can do so under `Settings → Billing → Plans`. Then click on `Switch to Pro`.
</Accordion>

<Accordion title="Where can I switch my subscription to yearly?">
You can do so under `Settings → Billing`. Then click on `Upgrade to yearly`.
</Accordion>

<Accordion title="Where can I switch my subscription to monthly?">
You can do so under `Settings → Billing`. Then click on `Downgrade to monthly`.
</Accordion>

<Accordion title="Where can I see my credit usage?">
You will find this under `Settings → Billing`.
</Accordion>

<Accordion title="How many workflow credits do we have?">
The number of credits depends on your billing cycle, not your plan:
- **Monthly subscriptions**: 5 credits per month
- **Yearly subscriptions**: 50 credits per year
</Accordion>

<Accordion title="How does workflow credit consumption work?">
Each workflow action consumes credits based on its complexity:
- **Basic internal operations** (such as search, update, or create records) consume very few credits
- **More complex operations** like code nodes and requests to external services consume more credits
- **AI prompts** also consume more credits based on usage
- **Apps** also consume more credits similarly to code nodes

Credits are deducted in real-time when workflows or apps execute. You can monitor your usage in **Settings → Billing** to track consumption and remaining credits.
</Accordion>

<Accordion title="Can I buy more workflow credits?">
You can buy additional credits under `Settings → Billing`.
</Accordion>

<Accordion title="Can I buy more workflow credits only for 1 month?">
Yes, go to `Settings → Billing`, click the `Increase` button, choose how many credits you want, and confirm. They'll be applied for the current billing period. Then click the `Increase` button again, change the value back to the original, and confirm — the downgrade will be applied starting the next billing period.
</Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
<Accordion title="Where can I manage the Billing details?">
You can do so under `Settings → Billing`.
</Accordion>

<Accordion title="Where can I update my payment method?">
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll be able to add a new payment method there.
</Accordion>

<Accordion title="Where can I update my billing information?">
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll be able to edit the billing information there.
</Accordion>

<Accordion title="Where can I access my invoices?">
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll see all your invoices at the bottom of the screen.
</Accordion>

<Accordion title="Why are my seats different from the number of users in my workspace?">
Workspace seat counts are synchronized with the payment system every 6 hours; invoices are adjusted based on the difference.
</Accordion>

<Accordion title="Why did I get an invoice for a new workspace member?">
When a new workspace member is added to the workspace, an invoice is sent to cover the difference. When a workspace member is removed, the change is applied in the next standard monthly/yearly invoice.
</Accordion>
</AccordionGroup>