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47 lines
1.7 KiB
Plaintext
47 lines
1.7 KiB
Plaintext
---
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title: I Don't See Emails on Records
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description: Troubleshooting missing emails on records.
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---
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## Common Reasons
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### 1. Initial Sync Still in Progress
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Email sync takes time, especially for large mailboxes. Twenty imports emails at approximately **400 messages per minute** (limited by Gmail API rate limiting).
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- **Calendar sync**: Completes in minutes
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- **Email sync**: Depends on mailbox size (e.g., 10,000 emails ≈ 25 minutes, 50,000 emails ≈ 2 hours)
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**Solution**: Wait for the initial import to complete. You can estimate timing based on your mailbox size.
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### 2. Contact Doesn't Exist in Twenty
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Emails only appear on existing People records. If the contact wasn't created yet:
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- Enable **Contact Auto-Creation** in your mailbox settings
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- Or manually create the Person record first
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**Solution**: Go to **Settings → Accounts**, select your mailbox, and enable contact auto-creation.
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### 3. Internal Emails Are Excluded
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Emails between colleagues (same email domain) are never synced to maintain privacy.
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**Solution**: This is expected behavior. Only external emails are synced.
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### 4. Email Is from a Group or Distribution List
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Group emails and distribution lists are excluded from sync.
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**Solution**: This is expected behavior.
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### 5. Folder Not Selected for Sync
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If you're using the Message Folder feature, some folders might be excluded.
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**Solution**: Go to **Settings → Accounts**, select your mailbox, and check folder sync settings.
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### 6. Wrong Email Address on Record
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The Person record might have a different email address than the one used in the email.
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**Solution**: Add the correct email address to the Person record.
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## Still Not Working?
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1. Try disconnecting and reconnecting your mailbox
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2. Contact support if issues persist
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