snapshot of https://github.com/zulip/zulip.git @ 48c69911c7dd4e03b20552eb3bd77ad8151c1357 (2026-09-15)

templates/corporate/policies/privacy-before-2022.md

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+# Privacy Policy (prior to 2022)
+
+!!! warn ""
+    Starting January 1, 2022, this policy is replaced by the updated
+    [Privacy Policy](/policies/privacy).
+
+As you use our services, we want you to be clear how we’re using
+information.
+
+Our Privacy Policy explains:
+
+* What information we collect and why we collect it.
+* How we use that information.
+
+## Information we collect
+
+We collect information to provide better services to all of our users.
+
+We collect information in two ways:
+
+* **Information you give us.** For example, many of our services
+require you to sign up for a Kandra Labs Zulip Account. When you do,
+we’ll ask for personal information, like your name, email address, or
+telephone number.
+
+* **Information we get from your use of our services.** We may collect
+information about the services that you use and how you use them, like
+when you interact with our content.  This information includes:
+
+    * **Device information.** We may collect device-specific
+    information (such as your hardware model, operating system
+    version, and unique device identifiers). Kandra Labs may associate
+    your device identifiers with your Kandra Labs Zulip Account.
+    * **Log information.** When you use our services or view content
+    provided by Kandra Labs, we may automatically collect and store
+    certain information in server logs. This may include:
+        * details of how you used our service.
+        * Internet protocol address.
+        * device event information such as crashes, system activity,
+          hardware settings, browser type, browser language, the date
+          and time of your request and referral URL.
+        * cookies that may uniquely identify your browser or your
+          Kandra Labs Zulip Account.
+
+    * **Unique application numbers.**  Certain services include a
+     unique application number. This number and information about your
+     installation (for example, the operating system type and
+     application version number) may be sent to Kandra Labs when you
+     install or uninstall that service or when that service
+     periodically contacts our servers, such as for automatic
+     updates.
+
+    * **Local storage.** We may collect and store information
+    (including personal information) locally on your device using
+    mechanisms such as browser web storage (including HTML 5) and
+    application data caches.
+
+    * **Cookies and anonymous identifiers.** We use various
+    technologies to collect and store information when you visit our
+    Zulip service, and this may include sending one or more cookies or
+    anonymous identifiers to your device. We may also use cookies and
+    anonymous identifiers when you interact with services we offer to
+    our partners, such as Zulip features that may appear on other
+    sites.
+
+## How we use information we collect
+
+We use the information we collect from all of our services to provide,
+maintain, protect and improve them, to develop new ones, and to protect Kandra Labs
+and our users.
+
+We may use the name you provide for your Kandra Labs Zulip Account across all of the
+services we offer that require an account. In addition, we may replace
+past names associated with your account so that you are represented
+consistently across all our services.  We may show other users your publicly
+visible account information, such as your name.
+
+When you contact Kandra Labs, we may keep a record of your communication to help
+solve any issues you might be facing. We may use your email address to inform
+you about our services, such as letting you know about upcoming changes or
+improvements.
+
+We use information collected from cookies and other technologies to improve
+your user experience and the overall quality of our services.
+
+We may combine personal information from one service with information,
+including personal information, from other Kandra Labs services.
+
+Kandra Labs processes personal information on our servers in many countries
+around the world. We may process your personal information on a server located
+outside the country where you live.
+
+
+## Accessing and updating your personal information
+
+Whenever you use our services, we aim to provide you with access to your
+personal information. If that information is wrong, we strive to give you ways
+to update it quickly or to delete it – unless we have to keep that information
+for legitimate business or legal purposes. When updating your personal
+information, we may ask you to verify your identity before we can act on your
+request.
+
+We may reject requests that are unreasonably repetitive, require
+disproportionate technical effort (for example, developing a new system or
+fundamentally changing an existing practice), risk the privacy of others, or
+would be extremely impractical (for instance, requests concerning information
+residing on backup tapes).
+
+Where we can provide information access and correction, we will do so for
+free, except where it would require a disproportionate effort. We aim to
+maintain our services in a manner that protects information from accidental or
+malicious destruction. Because of this, after you delete information from our
+services, we may not immediately delete residual copies from our active servers
+and may not remove information from our backup systems.
+
+
+## Information we share
+
+We do not share personal information with companies, organizations and
+individuals outside of Kandra Labs unless one of the following circumstances
+apply:
+
+
+* **With your consent.** We will share personal information with
+companies, organizations or individuals outside of Kandra Labs when we
+have your consent to do so. We require opt-in consent for the sharing
+of any sensitive personal information.
+
+* **With domain administrators.** If your Kandra Labs Zulip Account is
+managed for you by a domain administrator then your domain
+administrator and resellers who provide user support to your
+organization will have access to your account information (including
+your email and other data). Your domain administrator may be able to:
+
+    * view statistics regarding your account.
+    * change your account password.
+    * suspend or terminate your account access.
+    * access or retain information stored as part of your account.
+    * receive your account information in order to satisfy applicable
+    law, regulation, legal process or enforceable governmental
+    request.
+    * restrict your ability to delete or edit information or settings.
+
+    Please refer to your domain administrator’s privacy policy for
+    more information.
+
+* **For external processing.** We provide personal information to our
+affiliates or other trusted businesses or persons to process it for
+us, based on our instructions and in compliance with our Privacy
+Policy.
+
+* **For legal reasons.** We will share personal information with
+companies, organizations or individuals outside of Kandra Labs if we,
+in our sole discretion, determine that that access, use, preservation
+or disclosure of the information is necessary to:
+
+    * meet any applicable law, regulation, legal process or
+    enforceable governmental request.
+
+    * enforce applicable Terms of Service, including investigation of
+    potential violations.
+
+    * detect, prevent, or otherwise address fraud, security or
+    technical issues.
+
+    * protect against harm to the rights, property or safety of Kandra
+    Labs, our users or the public as required or permitted by law.
+
+We may share aggregated, non-personally identifiable information publicly
+and with our partners.  For example, we may share information publicly to show
+trends about the general use of our services.
+
+We may share personal information in connection with an acquisition, merger,
+or sale of all or a substantial portion of our business, with or to another
+company. In any such event, you will receive notice if your data is transferred
+and becomes subject to a substantially different privacy policy.
+
+## Application
+
+Our Privacy Policy applies to all of the services offered by Kandra Labs, Inc.
+and its affiliates, including services offered on other sites, but excludes
+services that have separate privacy policies that do not incorporate this
+Privacy Policy.
+
+Our Privacy Policy does not apply to services offered by other companies or
+individuals, sites that may include Zulip services, or other sites linked from
+our services. Our Privacy Policy does not cover the information practices of
+other companies and organizations who advertise our services, and who may use
+cookies, pixel tags and other technologies to serve and offer relevant ads.
+
+## Data Protection Officer
+
+To communicate with our Data Protection Officer, please email
+data-protection-officer@zulipchat.com.
+
+## GDPR Compliance
+
+See the article on [Zulip's GDPR compliance](/help/gdpr-compliance)
+for details on how Kandra Labs and Zulip comply with the General Data
+Protection Regulation.
+
+## Changes
+
+Our Privacy Policy may change from time to time.  We will post the latest
+version of our privacy policy on this page.
+
+Last modified: May 7, 2021