snapshot of https://github.com/zulip/zulip.git @ 48c69911c7dd4e03b20552eb3bd77ad8151c1357 (2026-09-15)

templates/corporate/policies/terms-before-2022.md

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+# Terms of Service for the Zulip service by Kandra Labs (prior to 2022)
+
+!!! warn ""
+    Starting January 1, 2022, these terms are replaced by the updated
+    [Terms of Service](/policies/terms).
+
+### Welcome to Zulip!
+
+Thanks for using our products and services ("Services"). The Services are
+provided by Kandra Labs, Inc. ("Kandra Labs"), located at
+450 Townsend Street, San Francisco, CA 94107, United States.
+
+By using our Services, you are agreeing to these terms. Please read them
+carefully.
+
+The Services are not intended for use by you if you are under 13 years of
+age. By agreeing to these terms, you are representing to us that you are over
+13.
+
+### Using our Services
+
+You must follow any policies made available to you within the Services.
+
+Don't misuse our Services. For example, don't interfere with our Services or
+try to access them using a method other than the interface and the instructions
+that we provide. You may use our Services only as permitted by law, including
+applicable export and re-export control laws and regulations. We may suspend or
+stop providing our Services to you if you do not comply with our terms or
+policies or if we are investigating suspected misconduct.
+
+Using our Services does not give you ownership of any intellectual property
+rights in our Services or the content you access. You may not use content from
+our Services unless you obtain permission from its owner or are otherwise
+permitted by law. These terms do not grant you the right to use any branding or
+logos used in our Services. Don't remove, obscure, or alter any legal notices
+displayed in or along with our Services.
+
+Our Services display some content that does not belong to Kandra Labs. This content is the
+sole responsibility of the entity that makes it available. We may review
+content to determine whether it is illegal or violates our policies, and we may
+remove or refuse to display content that we reasonably believe violates our
+policies or the law. But that does not necessarily mean that we review content,
+so please don't assume that we do.
+
+In connection with your use of the Services, we may send you service
+announcements, administrative messages, and other information. You may opt out
+of some of those communications.
+
+### Your Kandra Labs Zulip Account
+
+You may need a Kandra Labs Zulip Account ("Account") in order to use some of our Services. You may
+create your own Account, or your Account may be assigned to you
+by an administrator, such as your employer or educational institution. If you
+are using an Account assigned to you by an administrator, different or
+additional terms may apply and your administrator may be able to access or
+disable your account.
+
+If you learn of any unauthorized use of your password or account, contact
+[support@zulipchat.com](mailto:support@zulipchat.com).
+
+### Privacy and Copyright Protection
+
+The Kandra Labs [privacy policy](/policies/privacy) explains how we treat your
+personal data and protect your privacy when you use our Services. By using our
+Services, you agree that Kandra Labs can use such data in accordance with our
+privacy policy.
+
+We respond to notices of alleged copyright infringement and terminate
+accounts of repeat infringers according to the process set out in the U.S.
+Digital Millennium Copyright Act.
+
+Our designated agent for notice of alleged copyright infringement on the
+Services is:
+
+> Copyright Agent
+> Kandra Labs, Inc.
+> 450 Townsend Street
+> San Francisco, CA 94107
+
+> [copyright@zulipchat.com](mailto:copyright@zulipchat.com)
+
+### Your Content in our Services
+
+Some of our Services allow you to submit content. You retain ownership of
+any intellectual property rights that you hold in that content. In short, what
+belongs to you stays yours.
+
+When you upload or otherwise submit content to our Services, you give Kandra Labs
+(and those we work with) a worldwide license to use, host, store, reproduce,
+modify, create derivative works (such as those resulting from translations,
+adaptations or other changes we make so that your content works better with our
+Services), communicate, publish, perform, display and distribute such content.
+The rights you grant in this license are for the limited purpose of operating
+and improving our Services, and to develop new ones. This license continues
+even if you stop using our Services (for example, so that we can deliver a
+message that you sent to another Account before you stopped using our
+Services). Some Services may offer you ways to access and remove content that
+has been provided to that Service. Also, in some of our Services, there may be
+terms or settings that narrow the scope of our use of the content submitted in
+those Services. Make sure you have the necessary rights to grant us this
+license for any content that you submit to our Services. If you use the
+Services to share content with others, anyone you've shared content with
+(including the general public, in certain circumstances) may have access to the
+content.
+
+In order to provide the Services, our servers save a record of the messages
+received by each Account (the "Received Message Information" for the
+account). If you are using our Services on behalf of a business and a
+representative of that business sends [data@zulipchat.com](mailto:data@zulipchat.com)
+a request to delete all of your business' accounts with us, then within a
+commercially reasonable period of time, we will close all of your business'
+accounts with us and delete the Received Message Information for each such
+account by removing pointers to the information on our active servers and
+overwriting it over time. Notwithstanding the foregoing, deleting the Received
+Message Information for your business' accounts will not require deleting any
+information about messages that were sent or received by any Accounts that
+are not one of your business' accounts with us (such as system-wide announcement
+messages or any messages corresponding with the Kandra Labs support team).
+
+You can find more information about how Kandra Labs uses and stores content in
+the privacy policy. If you submit feedback or suggestions about our Services,
+we may use your feedback or suggestions without obligation to you.
+
+
+### About Software in our Services
+
+When a Service requires or includes downloadable software, this software may
+update automatically on your device once a new version or feature is available.
+Some Services may let you adjust your automatic update settings.
+
+Kandra Labs gives you a personal, worldwide, royalty-free, non-assignable and
+non-exclusive license to use the software provided to you by Kandra Labs as part of
+the Services. This license is for the sole purpose of enabling you to use and
+enjoy the benefit of the Services as provided by Kandra Labs, in the manner
+permitted by these terms. You may not copy, modify, distribute, sell, or lease
+any part of our Services or included software, nor may you reverse engineer or
+attempt to extract the source code of that software, unless laws prohibit those
+restrictions or you have our written permission.
+
+Some software used in our Services may be offered under an open source
+license that we will make available to you.  There may be provisions in the
+open source license that expressly override some of these terms.
+
+
+### Modifying and Terminating our Services
+
+We are constantly changing and improving our Services. We may add or remove
+functionalities or features, and we may suspend or stop a Service
+altogether.
+
+You can stop using our Services at any time, although we'll be sorry to see
+you go. Kandra Labs may also stop providing Services to you, or add or create new
+limits to our Services at any time.
+
+We believe that you own your data and preserving your access to such data is
+important. If we discontinue a Service, we will, if it is practical in our sole
+discretion, give you reasonable advance notice and a chance to get information
+out of that Service.
+
+
+### Our Warranties and Disclaimers
+
+We hope that you will enjoy using our Services, but there are certain things
+that we don't promise about our Services.
+
+OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER KANDRA LABS NOR ITS
+SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES.  FOR
+EXAMPLE, WE DON'T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES,
+THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR
+ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES "AS IS".
+
+SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY
+OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO
+THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
+
+
+### Liability for our Services
+
+WHEN PERMITTED BY LAW, KANDRA LABS, AND KANDRA LABS'S SUPPLIERS AND DISTRIBUTORS, WILL
+NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR
+INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
+
+TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF KANDRA LABS, AND ITS
+SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIM UNDER THESE TERMS, INCLUDING FOR ANY
+IMPLIED WARRANTIES, IS LIMITED TO THE GREATER OF FIVE DOLLARS ($5) OR THE
+AMOUNT PAID BY YOU TO KANDRA LABS FOR THE PAST THREE MONTHS OF THE SERVICES IN
+QUESTION.
+
+IN ALL CASES, KANDRA LABS, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE
+FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
+
+
+### Business uses of our Services
+
+If you are using our Services on behalf of a business, that business accepts
+these terms. It will hold harmless and indemnify Kandra Labs and its affiliates,
+officers, agents, and employees from any claim, suit or action arising from or
+related to the use of the Services or violation of these terms, including any
+liability or expense arising from claims, losses, damages, suits, judgments,
+litigation costs and attorneys' fees.
+
+You agree that we, in our sole discretion, may use your trade names,
+trademarks, service marks, logos, domain names and other distinctive brand
+features in presentations, marketing materials, customer lists, financial
+reports and Web site listings (including links to your website) for the purpose
+of advertising or publicizing your use of our products or services.
+
+### Export Compliance
+
+If you are located outside of the United States or are not a U.S. person,
+you certify that you do not reside in Cuba, Iran, North Korea, Sudan, or Syria,
+and you certify the following: "We certify that this beta test software will
+only be used for beta testing purposes, and will not be rented, leased, sold,
+sublicensed, assigned, or otherwise transferred. Further, we certify that we
+will not transfer or export any product, process, or service that is the direct
+product of the beta test software."
+
+
+### About these Terms
+
+If it turns out that a particular term is not enforceable, this will not
+affect any other terms.
+
+If you do not comply with these terms, and we don't take action right away,
+this doesn't mean that we are giving up any rights that we may have (such as
+taking action in the future).
+
+These terms control the relationship between Kandra Labs and you. They do not
+create any third party beneficiary rights.
+
+The laws of California, U.S.A., excluding California's conflict of
+laws rules, will apply to any disputes arising out of or relating to these
+terms or the Services. All claims arising out of or relating to these terms or
+the Services will be litigated exclusively in the applicable federal or state
+courts of California, and you and Kandra Labs consent to personal jurisdiction in
+those courts.
+
+Kandra Labs reserves the right to amend or modify these terms at any time and in
+any manner by providing reasonable notice to you. You agree that reasonable
+notice may be provided by posting on Kandra Labs's web site, email, or other written
+notice.   By continuing to access or use the Services after revisions become
+effective, you agree to be bound by the revised terms. If you do not agree to
+the new terms, please stop using the Services.
+
+These terms constitute the whole legal agreement between you and Kandra Labs, and
+completely replace any prior agreements between you and Kandra Labs in relation to
+the Services.
+
+Last modified: May 7, 2021