snapshot of https://github.com/zulip/zulip.git @ 48c69911c7dd4e03b20552eb3bd77ad8151c1357 (2026-09-15)

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+# Terms of Service
+
+**Effective date: February 7, 2022.** View [change history][changes-terms].
+
+[changes-terms]: https://github.com/zulip/zulip/commits/main/templates/corporate/policies/terms.md
+
+Welcome to Zulip. Please read on to learn the rules and restrictions that govern
+your use of our website(s), products, services and applications (the
+“Services”). If you have any questions, comments, or concerns regarding these
+terms or the Services, please contact us at:
+
+* Email: [support@zulip.com](mailto:support@zulip.com)
+* Address: Kandra Labs, Inc., 584 Castro St #3175, San Francisco, CA 94114
+
+These Terms of Service (the “Terms”) are a binding contract between
+you and **KANDRA LABS, INC.** (“Zulip,” “we” and “us”). Your use of
+the Services in any way means that you agree to all of these Terms,
+and these Terms will remain in effect while you use the
+Services. These Terms include the provisions in this document as well
+as those in the [Privacy Policy](/policies/privacy), [Rules of
+Use](/policies/rules), and, if applicable, [Data Processing
+Addendum](/static/images/policies/Zulip-Data-Processing-Addendum.pdf).
+
+**Please read these Terms carefully.** They cover important information about
+Services provided to you and any charges, taxes, and fees we bill you. **These
+Terms include information about future changes to these Terms, automatic
+renewals, limitations of liability, a class action waiver and resolution of
+disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND
+ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE
+TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.**
+
+**ARBITRATION NOTICE AND CLASS ACTION WAIVER:** EXCEPT FOR CERTAIN TYPES OF
+DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT
+DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION
+AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE
+ARBITRATION.
+
+## Will these Terms ever change?
+
+We are constantly trying to improve our Services, so these Terms may
+need to change along with our Services. We reserve the right to change
+the Terms at any time, but if we do, we will place a notice on our
+site located at [https://zulip.com/policies/terms](/policies/terms),
+send you an email, and/or notify you by some other means. We will
+generally aim to provide such notice about changes to the Terms at
+least 14 days in advance of the new Terms taking effect.
+
+If you don’t agree with the new Terms, you are free to reject them;
+unfortunately, that means you will no longer be able to use the Services. If you
+use the Services in any way after a change to the Terms is effective, that means
+you agree to all of the changes.
+
+Except for changes by us as described here, no other amendment or modification
+of these Terms will be effective unless in writing and signed by both you and
+us.
+
+## What about my privacy?
+
+Zulip takes the privacy of its users very seriously; see our [Privacy
+Policy](/policies/privacy) for details.
+
+### Children’s Online Privacy Protection Act
+
+The Children’s Online Privacy Protection Act (“COPPA”) requires that
+online service providers obtain parental consent before they knowingly
+collect personally identifiable information online from children who
+are under thirteen (13). We do not knowingly collect or solicit
+personally identifiable information from children under thirteen (13)
+years of age and children below the minimum [minimum age of consent in
+their country](/policies/age-of-consent); if you are a child under the
+age of thirteen (13) or below the minimum age of consent in your
+country, please do not attempt to register for or otherwise use the
+Services or send us any personal information. If we learn we have
+collected personal information from a child under thirteen (13) years
+of age or below the minimum age of consent in their country, we will
+delete that information as quickly as possible. If you believe that a
+child under the age of thirteen (13) or below the minimum age of
+consent in their country may have provided us personal information,
+please contact us at [privacy@zulip.com](mailto:privacy@zulip.com).
+
+## What are the basics of using Zulip?
+
+To use some of the Services, you may be required to sign up for an account,
+select a password and display name (“Zulip Display Name”), and provide us with
+certain information or data, such as your email address. You agree that you are
+solely responsible for ensuring that your registration information, including
+your email address, is accurate, complete and up to date. You may not select as
+your Zulip Display Name a name that you do not have the right to use, or another
+person’s name with the intent to impersonate that person. You may not transfer
+your account to anyone else without our prior written permission.
+
+Additionally, you may be able to access certain parts or features of the
+Services by using your account credentials from third party services (“Third
+Party Accounts”), such as those offered by Google and Apple. By using the
+Services through a Third Party Account, you permit us to access certain
+information from such account for use by the Services. You are ultimately in
+control of how much information is accessible to us and may exercise such
+control by adjusting your privacy settings on your Third Party Account.
+
+You represent and warrant that you are an individual of legal age to form a
+binding contract (or if not, you’ve received your parent’s or guardian’s
+permission to use the Services and have gotten your parent or guardian to agree
+to these Terms on your behalf). If you’re agreeing to these Terms on behalf of
+an organization or entity or creating or administering an organization or group
+in use of the Services (each such organization, entity, or group, a “Zulip
+Organization”, and each administrator of a Zulip Organization, a “Zulip
+Organization Administrator”), you represent and warrant that you are authorized
+to agree to these Terms on such Zulip Organization’s behalf and bind them to
+these Terms (in which case, the references to “you” and “your” in these Terms,
+except for in this sentence, refer to that Zulip Organization).
+
+You will only use the Services for your own internal, personal use, and not on
+behalf of or for the benefit of any third party, and only in a manner that
+complies with all laws that apply to you. If your use of the Services is
+prohibited by applicable laws, then you aren’t authorized to use the Services.
+We can’t and won’t be responsible for your using the Services in a way that
+breaks the law.
+
+You will not share your Zulip account or password with anyone, and you must
+protect the security of your Zulip account, your password, and any other access
+tools or credentials. You’re responsible for any activity associated with your
+Zulip account.
+
+## What about notifications?
+
+As part of the Services, you may receive communications through the Services,
+including notifications that Zulip sends you (for example, via email or SMS).
+When signing up for the Services, you will receive a welcome notification and
+instructions on how to stop receiving notifications. **By signing up for the
+Services and providing us with your wireless number, you confirm that you want
+Zulip to send you information regarding your account or transactions with us,
+which may include Zulip using automated dialing technology to text you at the
+wireless number you provided, and you agree to receive communications from
+Zulip, and you represent and warrant that each person you register for the
+Services or for whom you provide a wireless phone number has consented to
+receive communications from Zulip.** You agree to indemnify and hold Zulip
+harmless from and against any and all claims, liabilities, damages (actual and
+consequential), losses and expenses (including attorneys’ fees) arising from or
+in any way related to any breach of the foregoing on your part.
+
+## What are my rights in the Services?
+
+The materials displayed or performed or available on or through the Services,
+including, but not limited to, text, graphics, data, articles, photos, images,
+illustrations, User Submissions (as defined below) and so forth (all of the
+foregoing, the “Content”) are protected by copyright and/or other intellectual
+property laws. You promise to abide by all copyright notices, trademark rules,
+information, and restrictions contained in any Content you access through the
+Services, and you won’t use, copy, reproduce, modify, translate, publish,
+broadcast, transmit, distribute, perform, upload, display, license, sell,
+commercialize or otherwise exploit for any purpose any Content not owned by you
+in a way that violates someone else’s (including Zulip's) rights.
+
+Subject to these Terms, we grant each user of the Services a worldwide,
+non-exclusive, non-sublicensable and non-transferable license to:
+
+- Use (i.e., to download and display locally) Content solely for purposes of
+  using the Services.
+
+- Export Content via the official Zulip API and distribute such Content for
+  legitimate purposes (e.g., a public archive or mirror which is approved by
+  organization owners).
+
+Use, reproduction, modification, distribution or storage of any Content for any
+purpose other than using the Services is expressly prohibited without prior
+written permission from us.
+
+You understand that Zulip owns the Services. You won’t modify, publish,
+transmit, participate in the transfer or sale of, reproduce (except as expressly
+provided in this Section), create derivative works based on, or otherwise
+exploit any of the Services. You will also not upload to, or transmit from, the
+Services any data, file, software, or link that contains or redirects to a
+virus, Trojan horse, worm, or other harmful component or a technology that
+unlawfully accesses or downloads content or information stored within the
+Services. The Services may allow you to copy or download certain Content, but
+please remember that even where these functionalities exist, all the
+restrictions in this section still apply.
+
+## What about anything I contribute to the Services? Do I have to grant any licenses to Zulip or to other users?
+
+### User Submissions
+
+Anything you post, upload, share, store, or otherwise provide through the
+Services is your “User Submission”. Some User Submissions may be viewable by
+other users or by anyone on the Internet. You are solely responsible for all
+User Submissions you contribute to the Services. You represent that all User
+Submissions submitted are not false, deceptive, or misleading, and are in
+compliance with all applicable laws, rules and regulations.
+
+### Licenses
+Your User Submissions remain yours. These Terms don’t give us any ownership in
+your User Submissions, or any rights to them except the limited rights set forth
+below.
+
+To provide the Services, we need your permission to do things like storing your
+User Submissions and showing them to the people you send messages to, or who
+otherwise have permission to see them (for example, any member of your Zulip
+Organization for a message you send to a public channel.) Our Services also
+provide you with features like sharing and searching. To provide these and other
+features, Zulip may access, use, store, copy, process, adapt, distribute,
+perform, export, and display your User Submissions. Note that the following
+licenses are subject to our [Privacy Policy](/policies/privacy) to the extent
+they relate to User Submissions that are also your personally-identifiable
+information.
+
+You give us permission to do these things only as reasonably necessary (a) to
+deliver the Services; (b) to prevent or address service, security, support,
+abuse or technical issues; or (c) as required by law. This license is
+non-exclusive, worldwide, perpetual, royalty-free, fully paid, sublicensable and
+transferable to use, edit, modify, truncate, aggregate, reproduce, distribute,
+prepare derivative works of, display, perform, and otherwise fully exploit the
+User Submissions in connection with the Services and extends to our affiliates
+and trusted third parties we work with.
+
+Other people may have access to your User Submissions through the Services, and
+you also give those people a non-exclusive, worldwide permission to do these
+things, only as permitted by the functionality of the Services and these Terms.
+For example:
+
+- People you send a Zulip message to may view the message through the Services.
+- Your Zulip Organization Administrators may [export the Zulip Organization’s
+  data](/help/export-your-organization) for archival or backup purposes, or to
+  import the data into a self-hosted Zulip server.
+- Messages on a web-public channel may be viewed by anyone on the Internet.
+
+When you delete your Zulip account, we will stop displaying your User
+Submissions in association with your account, if applicable. You understand that
+User Submissions may still be viewable in association with a “deleted user”
+after you delete your Zulip account. You understand and agree that it may not be
+possible to completely delete that content from Zulip's records, and that your
+User Submissions may remain viewable elsewhere to the extent that they were
+copied or stored by other users.
+
+We welcome feedback, but note that by sending any feedback, you grant us an
+irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use,
+modify, prepare derivative works from, publish, distribute and sublicense any
+such feedback, and we may incorporate into our products and services any
+feedback, comments, or suggestions without any obligation or compensation to
+you.
+
+## Are there restrictions in how I can use the Services?
+
+You represent, warrant, and agree that you will not provide or contribute
+anything, including any Content or User Submission, to the Services, or
+otherwise use or interact with the Services, in a manner that is not consistent
+with the [Zulip Rules of Use](/policies/rules). A violation of any of the Zulip
+Rules of Use is grounds for termination of your right to use or access the
+Services.
+
+## What if I see something on the Services that infringes my copyright?
+
+In accordance with the DMCA, we’ve adopted the following policy toward copyright
+infringement.  We reserve the right to (1) block access to or remove material
+that we believe in good faith to be copyrighted material that has been illegally
+copied and distributed by any of our advertisers, affiliates, content providers,
+members or users and (2) remove and discontinue service to repeat offenders.
+
+* **Procedure for Reporting Copyright Infringements**.  If you believe that
+   material or content residing on or accessible through the Services infringes
+   your copyright (or the copyright of someone whom you are authorized to act on
+   behalf of), please send a notice of copyright infringement containing the
+   following information to Zulip's Designated Agent to Receive Notification of
+   Claimed Infringement (our “Designated Agent,” whose contact details are
+   listed below):
+      * (a) A physical or electronic signature of a person authorized to act on behalf
+         of the owner of the copyright that has been allegedly infringed;
+      * (b) Identification of works or materials being infringed;
+      * (c) Identification of the material that is claimed to be infringing including
+         information regarding the location of the infringing materials that the
+         copyright owner seeks to have removed, with sufficient detail so that we
+         are capable of finding and verifying its existence;
+      * (d) Contact information about the notifier including address, telephone number
+         and, if available, email address;
+      * (e) A statement that the notifier has a good faith belief that the material
+         identified in (c) is not authorized by the copyright owner, its agent,
+         or the law; and
+      * (f) A statement made under penalty of perjury that the information provided is
+         accurate and the notifying party is authorized to make the complaint on
+         behalf of the copyright owner.
+* **Once Proper Bona Fide Infringement Notification is Received by the
+   Designated Agent**.  Upon receipt of a proper notice of copyright
+   infringement, we reserve the right to:
+      * (a) remove or disable access to the infringing material;
+      * (b) notify the content provider who is accused of infringement that we have
+          removed or disabled access to the applicable material; and
+      * (c) terminate such content provider's access to the Services if they are a
+          repeat offender.
+* **Procedure to Supply a Counter-Notice to the Designated Agent**.  If the
+   content provider believes that the material that was removed (or to which
+   access was disabled) is not infringing, or the content provider believes that
+   it has the right to post and use such material from the copyright owner, the
+   content provider may send us a counter-notice containing the following
+   information to the Designated Agent:
+       * (a) A physical or electronic signature of the content provider;
+       * (b) Identification of the material that has been removed or to which access
+           has been disabled and the location at which the material appeared before
+           it was removed or disabled;
+       * (c) A statement under penalty of perjury that the content provider has a
+           good faith belief that the material was removed or disabled as a result
+           of mistake or misidentification of the material; and
+       * (d) Content provider's name, address, telephone number, and, if available,
+           email address, and a statement that the content provider consents to the
+           jurisdiction of the Federal Court for the judicial district in which the
+           content provider’s address is located, or, if the content provider's
+           address is located outside the United States, for any judicial district
+           in which Company is located, and that the content provider will accept
+           service of process from the person who provided notification of the
+           alleged infringement or an agent of such person.
+
+If a counter-notice is received by the Designated Agent, Company may, in its
+discretion, send a copy of the counter-notice to the original complaining party
+informing that person that Company may replace the removed material or cease
+disabling it in 10 business days. Unless the copyright owner files an action
+seeking a court order against the content provider accused of committing
+infringement, the removed material may be replaced or access to it restored 10
+business days or more after receipt of the counter-notice, at Company's
+discretion.
+
+Please contact Zulip's Designated Agent at the following address:
+
+Kandra Labs, Inc.<br/>
+Attn: DMCA Designated Agent<br/>
+584 Castro St #3175<br/>
+San Francisco, CA 94114
+
+## Who is responsible for what I see and do on the Services?
+
+Any information or Content publicly posted or privately transmitted through the
+Services is the sole responsibility of the person from whom such Content
+originated, and you access all such information and Content at your own risk,
+and we aren’t liable for any errors or omissions in that information or Content
+or for any damages or loss you might suffer in connection with it. We cannot
+control and have no duty to take any action regarding how you may interpret and
+use the Content or what actions you may take as a result of having been exposed
+to the Content, and you hereby release us from all liability for you having
+acquired or not acquired Content through the Services. We can’t guarantee the
+identity of any users with whom you interact in using the Services and are not
+responsible for which users gain access to the Services.
+
+You are responsible for all Content you contribute, in any manner, to the
+Services, and you represent and warrant you have all rights necessary to do so,
+in the manner in which you contribute it.
+
+The Services may contain links or connections to third-party websites or
+services that are not owned or controlled by Zulip. When you access third-party
+websites or use third-party services, you accept that there are risks in doing
+so, and that Zulip is not responsible for such risks.
+
+Zulip has no control over, and assumes no responsibility for, the content,
+accuracy, privacy policies, or practices of or opinions expressed in any
+third-party websites or by any third party that you interact with through the
+Services. In addition, Zulip will not and cannot monitor, verify, censor or edit
+the content of any third-party site or service. We encourage you to be aware
+when you leave the Services and to read the terms and conditions and privacy
+policy of each third-party website or service that you visit or utilize. By
+using the Services, you release and hold us harmless from any and all liability
+arising from your use of any third-party website or service.
+
+Your interactions with Zulip Organizations and/or individuals found on or
+through the Services, including payment and delivery of goods or services, and
+any other terms, conditions, warranties or representations associated with such
+dealings, are solely between you and such organizations and/or individuals. You
+should make whatever investigation you feel necessary or appropriate before
+proceeding with any online or offline transaction with any of these third
+parties. You agree that Zulip shall not be responsible or liable for any loss or
+damage of any sort incurred as the result of any such dealings.
+
+If there is a dispute between participants on this site or Services, or between
+users and any third party, you agree that Zulip is under no obligation to become
+involved. In the event that you have a dispute with one or more other users, you
+release Zulip, its directors, officers, employees, agents, and successors from
+claims, demands, and damages of every kind or nature, known or unknown,
+suspected or unsuspected, disclosed or undisclosed, arising out of or in any way
+related to such disputes and/or our Services. You shall and hereby do waive
+California Civil Code Section 1542 or any similar law of any jurisdiction, which
+says in substance: “A general release does not extend to claims that the
+creditor or releasing party does not know or suspect to exist in his or her
+favor at the time of executing the release and that, if known by him or her,
+would have materially affected his or her settlement with the debtor or released
+party.”
+
+## Will Zulip ever change the Services?
+
+We’re always trying to improve our Services, so they may change over time. We
+may suspend or discontinue any part of the Services, or we may introduce new
+features or impose limits on certain features or restrict access to parts or all
+of the Services. We reserve the right to remove any Content from the Services at
+any time, for any reason (including, but not limited to, if someone alleges you
+contributed that Content in violation of these Terms), in our sole discretion,
+and without notice.
+
+## Do the Services cost anything?
+
+The Services may be free or we may charge a fee for using the Services. If you
+are using a free version of the Services, we will notify you before any Services
+you are then using begin carrying a fee, and if you wish to continue using such
+Services, you must pay all applicable fees for such Services. Note that if you
+elect to receive text messages through the Services, data and message rates may
+apply. Any and all such charges, fees or costs are your sole responsibility. You
+should consult with your wireless carrier to determine what rates, charges, fees
+or costs may apply to your use of the Services.
+
+* (a) **Paid Services**. Certain of our Services may be subject to payments now or
+   in the future (the “Paid Services”). Please see our Paid Services page:
+   <https://zulip.com/plans/> for a description of the current Paid Services.
+   Please note that any payment terms presented to you in the process of using
+   or signing up for a Paid Service are deemed part of these Terms.
+* (b) **Billing**. We use a third-party payment processor (the “Payment Processor”)
+   to bill you through a payment account linked to your account on the Services
+   (your “Billing Account”) for use of the Paid Services. The processing of
+   payments will be subject to the terms, conditions and privacy policies of the
+   Payment Processor in addition to these Terms. Currently, we use Stripe, Inc.
+   as our Payment Processor. You can access Stripe’s Terms of Service at
+   <https://stripe.com/us/checkout/legal> and their Privacy Policy at
+   <https://stripe.com/us/privacy>. We are not responsible for any error by, or
+   other acts or omissions of, the Payment Processor. By choosing to use Paid
+   Services, you agree to pay us, through the Payment Processor, all charges at
+   the prices then in effect for any use of such Paid Services in accordance
+   with the applicable payment terms, and you authorize us, through the Payment
+   Processor, to charge your chosen payment provider (your “Payment Method”).
+   You agree to make payment using that selected Payment Method. We reserve the
+   right to correct any errors or mistakes that the Payment Processor makes even
+   if it has already requested or received payment.
+* (c) **Payment Method**. The terms of your payment will be based on your Payment
+   Method and may be determined by agreements between you and the financial
+   institution, credit card issuer or other provider of your chosen Payment
+   Method. If we, through the Payment Processor, do not receive payment from
+   you, you agree to pay all amounts due on your Billing Account upon demand.
+* (d) **Recurring Billing**. Some of the Paid Services may consist of an initial
+   period, for which there is a one-time charge, followed by recurring period
+   charges as agreed to by you. By choosing a recurring payment plan, you
+   acknowledge that such Services have an initial and recurring payment feature
+   and you accept responsibility for all recurring charges prior to
+   cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER
+   AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS
+   CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO
+   CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED
+   BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE
+   YOUR PAYMENT METHOD, GO TO YOUR [BILLING SETTINGS](/billing/).
+* (e) **Current Information Required**. YOU MUST PROVIDE CURRENT, COMPLETE AND
+   ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL
+   INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH
+   AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION
+   DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR
+   PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE
+   OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE
+   OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE IN
+   YOUR [BILLING SETTINGS](/billing/). IF YOU FAIL TO PROVIDE ANY OF THE
+   FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY
+   USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED
+   YOUR PAID SERVICES AS SET FORTH ABOVE.
+* (f) **Change in Amount Authorized**. If the amount to be charged to your Billing
+   Account varies from the amount you preauthorized (other than due to the
+   imposition or change in the amount of sales taxes), you have the right to
+   receive, and we shall provide, notice of the amount to be charged and the
+   date of the charge before the scheduled date of the transaction. Any
+   agreement you have with your payment provider will govern your use of your
+   Payment Method. You agree that we may accumulate charges incurred and submit
+   them as one or more aggregate charges during or at the end of each billing
+   cycle.
+* (g) **Auto-Renewal for Paid Services**. Unless you opt out of auto-renewal, which
+   can be done through your [billing settings](/billing/), any Paid Services you
+   have signed up for will be automatically extended for successive renewal
+   periods of the same duration as the subscription term originally selected, at
+   the then-current non-promotional rate. To change or resign your Paid Services
+   at any time, go to your [billing settings](/billing/).  If you terminate a
+   Paid Service, you may use your subscription until the end of your
+   then-current term, and your subscription will not be renewed after your
+   then-current term expires. However, you will not be eligible for a prorated
+   refund of any portion of the subscription fee paid for the then-current
+   subscription period. IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A
+   RECURRING BASIS, YOU MUST CANCEL THE APPLICABLE PAID SERVICE THROUGH YOUR
+   [BILLING SETTINGS](/billing/) OR TERMINATE YOUR ZULIP ACCOUNT BEFORE THE END
+   OF THE RECURRING TERM. PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF
+   THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED
+   IN THESE TERMS, ZULIP WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.
+* (h) **Reaffirmation of Authorization**. Your non-termination or continued use of
+   a Paid Service reaffirms that we are authorized to charge your Payment Method
+   for that Paid Service. We may submit those charges for payment and you will
+   be responsible for such charges. This does not waive our right to seek
+   payment directly from you. Your charges may be payable in advance, in
+   arrears, per usage, or as otherwise described when you initially selected to
+   use the Paid Service.
+* (i) **Free Trials and Other Promotions**. Any free trial or other promotion that
+   provides access to a Paid Service may only be used within the specified time
+   of the trial. You must stop using a Paid Service before the end of the trial
+   period in order to avoid being charged for that Paid Service. If you cancel
+   prior to the end of the trial period and are inadvertently charged for a Paid
+   Service, please contact us at [support@zulip.com](mailto:support@zulip.com).
+
+## What if I want to stop using the Services?
+
+You’re free to stop using the Services at any time by contacting us at
+[support@zulip.com](mailto:support@zulip.com); please refer to our [Privacy
+Policy](/policies/privacy), as well as the licenses above, to understand how we
+treat information you provide to us after you have stopped using our Services.
+
+Zulip is also free to terminate (or suspend access to) your use of the Services
+or your account for any reason at our sole discretion, including your breach of
+these Terms. Zulip has the sole right to decide whether you are in violation of
+any of the restrictions set forth in these Terms.
+
+Account termination may result in destruction of any Content associated with
+your account, so keep that in mind before you decide to terminate your account.
+We will try to provide advance notice to you prior to our terminating your
+account so that you are able to retrieve any important User Submissions you may
+have stored in your account (to the extent allowed by law and these Terms), but
+we may not do so if we determine it would be impractical, illegal, not in the
+interest of someone’s safety or security, or otherwise harmful to the rights or
+property of Zulip or third parties.
+
+If you have deleted your account by mistake, contact us immediately at
+[support@zulip.com](mailto:support@zulip.com) – we will try to help, but
+unfortunately, we can’t promise that we can recover or restore anything.
+
+Provisions that, by their nature, should survive termination of these Terms
+shall survive termination. By way of example, all of the following will survive
+termination: any obligation you have to pay us or indemnify us, any limitations
+on our liability, any terms regarding ownership or intellectual property rights,
+and terms regarding disputes between us, including without limitation the
+arbitration agreement.
+
+## What about Mobile Applications?
+
+You acknowledge and agree that the availability of our mobile application is
+dependent on the third party stores from which you download the application,
+e.g., the App Store from Apple or the Play Store from Google (each an “App
+Store”). Each App Store may have its own terms and conditions to which you must
+agree before downloading mobile applications from such store, including the
+specific terms relating to Apple App Store set forth below. You agree to comply
+with, and your license to use our application is conditioned upon your
+compliance with, such App Store terms and conditions. To the extent such other
+terms and conditions from such App Store are less restrictive than, or otherwise
+conflict with, the terms and conditions of these Terms of Service, the more
+restrictive or conflicting terms and conditions in these Terms of Service apply.
+
+### I use the Zulip App available via the Apple App Store – should I know anything about that?
+
+These Terms apply to your use of all the Services, including our iOS
+applications (the “Application”) available via the Apple, Inc. (“Apple”) App
+Store, but the following additional terms also apply to the Application:
+
+* (a) Both you and Zulip acknowledge that the Terms are concluded between you and
+   Zulip only, and not with Apple, and that Apple is not responsible for the
+   Application or the Content;
+* (b) The Application is licensed to you on a limited, non-exclusive,
+   non-transferable, non-sublicensable basis, solely to be used in connection
+   with the Services for your private, internal, personal use, subject to all
+   the terms and conditions of these Terms as they are applicable to the
+   Services;
+* (c) You will only use the Application in connection with an Apple device that you
+   own or control;
+* (d) You acknowledge and agree that Apple has no obligation whatsoever to furnish
+   any maintenance and support services with respect to the Application;
+* (e) In the event of any failure of the Application to conform to any applicable
+   warranty, including those implied by law, you may notify Apple of such
+   failure; upon notification, Apple’s sole warranty obligation to you will be
+   to refund to you the purchase price, if any, of the Application;
+* (f) You acknowledge and agree that Zulip, and not Apple, is responsible for
+   addressing any claims you or any third party may have in relation to the
+   Application;
+* (g) You acknowledge and agree that, in the event of any third-party claim that
+   the Application or your possession and use of the Application infringes that
+   third party’s intellectual property rights, Zulip, and not Apple, will be
+   responsible for the investigation, defense, settlement and discharge of any
+   such infringement claim;
+* (h) You represent and warrant that you are not located in a country subject to a
+   U.S. Government embargo, or that has been designated by the U.S. Government
+   as a “terrorist supporting” country, and that you are not listed on any U.S.
+   Government list of prohibited or restricted parties;
+* (i) Both you and Zulip acknowledge and agree that, in your use of the
+   Application, you will comply with any applicable third-party terms of
+   agreement which may affect or be affected by such use; and
+* (j) Both you and Zulip acknowledge and agree that Apple and Apple’s subsidiaries
+    are third-party beneficiaries of these Terms, and that upon your acceptance
+    of these Terms, Apple will have the right (and will be deemed to have
+    accepted the right) to enforce these Terms against you as the third-party
+    beneficiary hereof.
+
+## What else do I need to know?
+
+*Warranty Disclaimer.* Zulip and its licensors, suppliers, partners, parent,
+subsidiaries or affiliated entities, and each of their respective officers,
+directors, members, employees, consultants, contract employees, representatives
+and agents, and each of their respective successors and assigns (Zulip and all
+such parties together, the “Zulip Parties”) make no representations or
+warranties concerning the Services, including without limitation regarding any
+Content contained in or accessed through the Services, and the Zulip Parties
+will not be responsible or liable for the accuracy, copyright compliance,
+legality, or decency of material contained in or accessed through the Services
+or any claims, actions, suits, procedures, costs, expenses, damages or
+liabilities arising out of use of, or in any way related to your participation
+in, the Services. The Zulip Parties make no representations or warranties
+regarding suggestions or recommendations of services or products offered or
+purchased through or in connection with the Services. THE SERVICES AND CONTENT
+ARE PROVIDED BY ZULIP (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS,
+WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT
+LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
+PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR
+ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
+LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
+
+*Limitation of Liability*. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW,
+UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION,
+TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE ZULIP PARTIES
+BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL,
+INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR
+LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK
+STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY
+SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN
+EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID
+AND/OR PAYABLE BY YOU TO ZULIP IN CONNECTION WITH THE SERVICES IN THE TWELVE
+(12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR
+REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
+INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION
+AND EXCLUSIONS MAY NOT APPLY TO YOU.
+
+*Indemnity*. To the fullest extent allowed by applicable law, you agree to
+indemnify and hold the Zulip Parties harmless from and against any and all
+claims, liabilities, damages (actual and consequential), losses and expenses
+(including attorneys’ fees) arising from or in any way related to any claims
+relating to (a) your use of the Services (including any actions taken by a third
+party using your account), and (b) your violation of these Terms.
+
+*Assignment*. You may not assign, delegate or transfer these Terms or your
+rights or obligations hereunder, or your Services account, in any way (by
+operation of law or otherwise) without Zulip's prior written consent. We may
+transfer, assign, or delegate these Terms and our rights and obligations without
+consent.
+
+*Choice of Law*. These Terms are governed by and will be construed under the
+Federal Arbitration Act, applicable federal law, and the laws of the State of
+California, without regard to the conflicts of laws provisions thereof.
+
+*Arbitration Agreement.* Please read the following ARBITRATION AGREEMENT
+carefully because it requires you to arbitrate certain disputes and claims with
+Zulip and limits the manner in which you can seek relief from Zulip. Both you
+and Zulip acknowledge and agree that for the purposes of any dispute arising out
+of or relating to the subject matter of these Terms, Zulip's officers,
+directors, employees and independent contractors (“Personnel”) are third-party
+beneficiaries of these Terms, and that upon your acceptance of these Terms,
+Personnel will have the right (and will be deemed to have accepted the right) to
+enforce these Terms against you as the third-party beneficiary hereof.
+
+* (a) *Arbitration Rules; Applicability of Arbitration Agreement*. The parties
+  shall use their best efforts to settle any dispute, claim, question, or
+  disagreement arising out of or relating to the subject matter of these Terms
+  directly through good-faith negotiations, which shall be a precondition to
+  either party initiating arbitration. If such negotiations do not resolve the
+  dispute, it shall be finally settled by binding arbitration in San Francisco
+  County, California. The arbitration will proceed in the English language, in
+  accordance with the JAMS Streamlined Arbitration Rules and Procedures (the
+  “Rules”) then in effect, by one commercial arbitrator with substantial
+  experience in resolving intellectual property and commercial contract
+  disputes. The arbitrator shall be selected from the appropriate list of JAMS
+  arbitrators in accordance with such Rules. Judgment upon the award rendered by
+  such arbitrator may be entered in any court of competent jurisdiction.
+
+* (b) *Costs of Arbitration*. The Rules will govern payment of all arbitration
+  fees. Zulip will pay all arbitration fees for claims less than seventy-five
+  thousand ($75,000) dollars. Zulip will not seek its attorneys’ fees and costs
+  in arbitration unless the arbitrator determines that your claim is frivolous.
+
+* (c) *Small Claims Court; Infringement*. Either you or Zulip may assert claims,
+  if they qualify, in small claims court in San Francisco County, California or
+  any United States county where you live or work. Furthermore, notwithstanding
+  the foregoing obligation to arbitrate disputes, each party shall have the
+  right to pursue injunctive or other equitable relief at any time, from any
+  court of competent jurisdiction, to prevent the actual or threatened
+  infringement, misappropriation or violation of a party's copyrights,
+  trademarks, trade secrets, patents or other intellectual property rights.
+
+* (d) *Waiver of Jury Trial*. YOU AND ZULIP WAIVE ANY CONSTITUTIONAL AND
+  STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY.
+  You and Zulip are instead choosing to have claims and disputes resolved by
+  arbitration. Arbitration procedures are typically more limited, more
+  efficient, and less costly than rules applicable in court and are subject to
+  very limited review by a court. In any litigation between you and Zulip over
+  whether to vacate or enforce an arbitration award, YOU AND ZULIP WAIVE ALL
+  RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a
+  judge.
+
+* (e) *Waiver of Class or Consolidated Actions*. ALL CLAIMS AND DISPUTES WITHIN
+  THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN
+  INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR
+  USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF
+  ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated
+  actions is deemed invalid or unenforceable, neither you nor Zulip is entitled
+  to arbitration; instead all claims and disputes will be resolved in a court as
+  set forth in (g) below.
+
+* (f) *Opt-out*. You have the right to opt out of the provisions of this
+  Arbitration Agreement by sending written notice of your decision to opt out to
+  the following address: 584 Castro St #3175, San Francisco, CA 94114 postmarked
+  within thirty (30) days of first accepting these Terms. You must include (i)
+  your name and residence address, (ii) the email address and/or telephone
+  number associated with your account, and (iii) a clear statement that you want
+  to opt out of these Terms’ arbitration agreement.
+
+* (g) *Exclusive Venue*. If you send the opt-out notice in (f), and/or in any
+  circumstances where the foregoing arbitration agreement permits either you or
+  Zulip to litigate any dispute arising out of or relating to the subject matter
+  of these Terms in court, then the foregoing arbitration agreement will not
+  apply to either party, and both you and Zulip agree that any judicial
+  proceeding (other than small claims actions) will be brought in the state or
+  federal courts located in, respectively, San Francisco County, California, or
+  the federal district in which that county falls.
+
+* (h) *Severability*. If the prohibition against class actions and other claims
+  brought on behalf of third parties contained above is found to be
+  unenforceable, then all of the preceding language in this Arbitration
+  Agreement section will be null and void. This arbitration agreement will
+  survive the termination of your relationship with Zulip.
+
+*Miscellaneous*. You will be responsible for paying, withholding, filing, and
+reporting all taxes, duties, and other governmental assessments associated with
+your activity in connection with the Services, provided that Zulip may, in its
+sole discretion, do any of the foregoing on your behalf or for itself as it sees
+fit. The failure of either you or us to exercise, in any way, any right herein
+shall not be deemed a waiver of any further rights hereunder. If any provision
+of these Terms are found to be unenforceable or invalid, that provision will be
+limited or eliminated, to the minimum extent necessary, so that these Terms
+shall otherwise remain in full force and effect and enforceable. You and Zulip
+agree that these Terms are the complete and exclusive statement of the mutual
+understanding between you and Zulip, and that these Terms supersede and cancel
+all previous written and oral agreements, communications and other
+understandings relating to the subject matter of these Terms. You hereby
+acknowledge and agree that neither these Terms nor your use of the Services
+makes you an employee, agent, partner, or joint venture of Zulip, and you do not
+have any authority of any kind to bind Zulip in any respect whatsoever.
+
+Except as expressly set forth in the sections above regarding the Apple
+Application and the arbitration agreement, you and Zulip agree there are no
+third-party beneficiaries intended under these Terms.