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snapshot of https://github.com/zulip/zulip.git @ 48c69911c7dd4e03b20552eb3bd77ad8151c1357 (2026-09-15)
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upstream-mirror
2026-09-15 15:05:30 +05:00
commit 64898b2c79
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284
zerver/webhooks/intercom/fixtures/ticket_conatct_replied.json Normal file
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{
"type": "notification_event",
"app_id": "abc123def",
"data": {
"type": "notification_event_data",
"item": {
"type": "ticket_ticket_part",
"ticket": {
"type": "ticket",
"id": "215472629548109",
"ticket_id": "66044663",
"ticket_attributes": {
"_default_title_": "Unclear customer message received",
"_default_description_": "Customer sent an unclear message 'wetewt' and was informed that replies will be sent here and via email at admin@example.com.",
"Platforms": null,
"Root cause": null
},
"ticket_state": {
"type": "ticket_state",
"id": "4517893",
"category": "submitted",
"internal_label": "Submitted",
"external_label": "Submitted"
},
"ticket_type": {
"type": "ticket_type",
"id": "2979330",
"name": "Tickets",
"description": "When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.",
"icon": "🎟",
"workspace_id": "abc123def",
"archived": false,
"created_at": 1767066651,
"updated_at": 1767066651,
"is_internal": false,
"ticket_type_attributes": {
"type": "list",
"data": [
{
"type": "ticket_type_attribute",
"id": "8514183",
"workspace_id": "abc123def",
"name": "_default_title_",
"description": "",
"data_type": "string",
"input_options": {
"multiline": false
},
"order": 0,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": true,
"ticket_type_id": 2979330,
"archived": false,
"created_at": 1767066651,
"updated_at": 1767066651
},
{
"type": "ticket_type_attribute",
"id": "8514184",
"workspace_id": "abc123def",
"name": "_default_description_",
"description": "",
"data_type": "string",
"input_options": {
"multiline": true
},
"order": 1,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": true,
"ticket_type_id": 2979330,
"archived": false,
"created_at": 1767066651,
"updated_at": 1767066651
},
{
"type": "ticket_type_attribute",
"id": "8514185",
"workspace_id": "abc123def",
"name": "Platforms",
"description": "",
"data_type": "string",
"input_options": {
"multiline": false
},
"order": 2,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": false,
"ticket_type_id": 2979330,
"archived": false,
"created_at": 1767066651,
"updated_at": 1767066651
},
{
"type": "ticket_type_attribute",
"id": "8514186",
"workspace_id": "abc123def",
"name": "Root cause",
"description": "",
"data_type": "string",
"input_options": {
"multiline": false
},
"order": 3,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": false,
"ticket_type_id": 2979330,
"archived": false,
"created_at": 1767066651,
"updated_at": 1767066651
}
]
},
"category": "Customer"
},
"contacts": {
"type": "contact.list",
"contacts": [
{
"type": "contact",
"id": "696354ce6b48146fdc536f97",
"external_id": "247c49f1-c79e-452d-8afe-b1d38cc0f38a"
}
]
},
"admin_assignee_id": "9608799",
"team_assignee_id": "0",
"created_at": 1768117469,
"updated_at": 1768117506,
"ticket_parts": {
"type": "ticket_part.list",
"ticket_parts": [
{
"type": "ticket_part",
"id": "37404577940",
"part_type": "attribute_collected",
"created_at": 1768117469,
"updated_at": 1768117469,
"author": {
"id": "9608808",
"type": "bot",
"name": "Fin",
"email": "operator+abc123def@intercom.io"
},
"attachments": [],
"redacted": false
},
{
"type": "ticket_part",
"id": "37404578339",
"part_type": "language_detection_details",
"created_at": 1768117470,
"updated_at": 1768117470,
"author": {
"id": "9608808",
"type": "bot",
"name": "Fin",
"email": "operator+abc123def@intercom.io"
},
"attachments": [],
"redacted": false
},
{
"type": "ticket_part",
"id": "37404579123",
"part_type": "channel_and_reply_time_expectation",
"body": "<p>You’ll get replies here and in your email:<br>✉️ <b>admin@example.com</b></p>\n<p>The team will reply as soon as they can.</p>",
"created_at": 1768117473,
"updated_at": 1768117473,
"author": {
"id": "9608808",
"type": "bot",
"name": "Fin",
"email": "operator+abc123def@intercom.io"
},
"attachments": [],
"redacted": false
},
{
"type": "ticket_part",
"id": "37404587721",
"part_type": "ticket_state_updated_by_admin",
"ticket_state": "submitted",
"previous_ticket_state": "submitted",
"created_at": 1768117498,
"updated_at": 1768117498,
"author": {
"id": "9608799",
"type": "admin",
"name": "John Doe",
"email": "admin@example.com"
},
"attachments": [],
"redacted": false
},
{
"type": "ticket_part",
"id": "37404589020",
"part_type": "assignment",
"body": "<p class=\"no-margin\">sfwa</p>",
"created_at": 1768117501,
"updated_at": 1768117501,
"assigned_to": {
"type": "admin",
"id": "9608799"
},
"author": {
"id": "9608799",
"type": "admin",
"name": "John Doe",
"email": "admin@example.com"
},
"attachments": [],
"redacted": false
},
{
"type": "ticket_part",
"id": "37404590647",
"part_type": "comment",
"body": "<p>asfsf</p>",
"created_at": 1768117506,
"updated_at": 1768117506,
"author": {
"id": "696354ce6b48146fdc536f97",
"type": "user",
"name": null,
"email": "admin@example.com"
},
"attachments": [],
"redacted": false
}
],
"total_count": 6
},
"open": true,
"linked_objects": {
"type": "list",
"data": [],
"total_count": 0,
"has_more": false
},
"category": "Customer",
"is_shared": true,
"channel": "messenger"
},
"ticket_part": {
"type": "ticket_part",
"id": "37404590647",
"part_type": "comment",
"body": "<p>asfsf</p>",
"created_at": 1768117506,
"updated_at": 1768117506,
"author": {
"id": "696354ce6b48146fdc536f97",
"type": "user",
"name": null,
"email": "admin@example.com"
},
"attachments": [],
"redacted": false
}
}
},
"links": {},
"id": "notif_9d2bc71d-ac2f-4f2d-9a3c-f4213dd933aa",
"topic": "ticket.contact.replied",
"delivery_status": "pending",
"delivery_attempts": 1,
"delivered_at": 0,
"first_sent_at": 1768117507,
"created_at": 1768117507,
"self": null
}