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0
zerver/webhooks/pagerduty/__init__.py Normal file
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# Zulip PagerDuty integration
Get Zulip notifications for your PagerDuty services!
{start_tabs}
1. {!create-an-incoming-webhook.md!}
1. {!generate-webhook-url-basic.md!}
1. Open the **Integrations** tab, and click **Generic Webhooks (v3)**.
Click **Add Webhook**.
1. Set **Webhook URL** to the URL generated above, configure the **Scope
Type** and **Scope** you want to receive notifications for, select
the [events](#filtering-incoming-events) you want to send under
**Events to Send**, and click **Add Webhook**.
{end_tabs}
{!congrats.md!}
![](/static/images/integrations/pagerduty/001.png)
{!event-filtering-additional-feature.md!}
### Related documentation
{!webhooks-url-specification.md!}

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zerver/webhooks/pagerduty/fixtures/acknowledge_v2.json Normal file
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{
"messages":[
{
"event":"incident.acknowledge",
"log_entries":[
{
"id":"RRPP3746OFFZZ742NSP1G67AWC",
"type":"acknowledge_log_entry",
"summary":"Acknowledged by Laura Haley",
"self":"https://api.pagerduty.com/log_entries/RRPP3746OFFZZ742NSP1G67AWC",
"html_url":null,
"created_at":"2017-09-26T15:15:17Z",
"agent":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
},
"channel":{
"type":"website"
},
"service":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"incident":{
"id":"PRORDTY",
"type":"incident_reference",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY"
},
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"contexts":[
],
"acknowledgement_timeout":1800,
"event_details":{
}
}
],
"webhook":{
"endpoint_url":"https://requestb.in/18ao6fs1",
"name":"V2 wabhook",
"description":null,
"webhook_object":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"config":{
},
"outbound_integration":{
"id":"PJFWPEP",
"type":"outbound_integration_reference",
"summary":"Generic V2 Webhook",
"self":"https://api.pagerduty.com/outbound_integrations/PJFWPEP",
"html_url":null
},
"accounts_addon":null,
"id":"PKT9NNX",
"type":"webhook",
"summary":"V2 wabhook",
"self":"https://api.pagerduty.com/webhooks/PKT9NNX",
"html_url":null
},
"incident":{
"incident_number":33,
"title":"My new incident",
"description":"My new incident",
"created_at":"2017-09-26T15:14:36Z",
"status":"acknowledged",
"pending_actions":[
{
"type":"unacknowledge",
"at":"2017-09-26T15:45:17Z"
},
{
"type":"resolve",
"at":"2017-09-26T19:14:36Z"
}
],
"incident_key":null,
"service":{
"id":"PN49J75",
"name":"Production XDB Cluster",
"description":"This service was created during onboarding on July 5, 2017.",
"auto_resolve_timeout":14400,
"acknowledgement_timeout":1800,
"created_at":"2017-07-05T17:33:09Z",
"status":"warning",
"last_incident_timestamp":"2017-09-26T15:14:36Z",
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"incident_urgency_rule":{
"type":"constant",
"urgency":"high"
},
"scheduled_actions":[
],
"support_hours":null,
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"addons":[
],
"privilege":null,
"alert_creation":"create_alerts_and_incidents",
"integrations":[
{
"id":"PUAYF96",
"type":"generic_events_api_inbound_integration_reference",
"summary":"API",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/PUAYF96",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/PUAYF96"
},
{
"id":"P90GZUH",
"type":"generic_email_inbound_integration_reference",
"summary":"Email",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/P90GZUH",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/P90GZUH"
}
],
"metadata":{
},
"type":"service",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"assignments":[
{
"at":"2017-09-26T15:14:36Z",
"assignee":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
}
}
],
"acknowledgements":[
{
"at":"2017-09-26T15:15:17Z",
"acknowledger":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
}
}
],
"last_status_change_at":"2017-09-26T15:15:17Z",
"last_status_change_by":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
},
"first_trigger_log_entry":{
"id":"R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"type":"trigger_log_entry_reference",
"summary":"Triggered through the website",
"self":"https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E"
},
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"privilege":null,
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"alert_counts":{
"all":0,
"triggered":0,
"resolved":0
},
"impacted_services":[
{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
}
],
"is_mergeable":true,
"basic_alert_grouping":null,
"alert_grouping":null,
"metadata":{
},
"external_references":[
{
"id":"PLF5V5G",
"type":"incident_external_reference",
"summary":"Slack",
"self":null,
"html_url":null,
"external_id":"1506438878.000302",
"external_url":"http://webdemo.slack.com/archives/C6975FLAZ/p1506438878.000302",
"sync":false,
"webhook":{
"id":"PRXV5AH",
"type":"webhook_reference",
"summary":"Slack M2M",
"self":"https://api.pagerduty.com/webhooks/PRXV5AH",
"html_url":null
}
}
],
"importance":null,
"incidents_responders":[
],
"responder_requests":[
],
"subscriber_requests":[
],
"urgency":"high",
"id":"PRORDTY",
"type":"incident",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY",
"alerts":[
{
"alert_key":"c24117fc42e44b44b4d6876190583378"
},
{
"alert_key":"2d6ee0a6b58040f7996a4047ae5edcd7"
}
]
},
"id":"82a33960-a2cd-11e7-8f69-22000affca53",
"created_on":"2017-09-26T15:15:17Z"
}
]
}

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zerver/webhooks/pagerduty/fixtures/acknowledged_v3.json Normal file
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{
"event": {
"id": "01BZYK8N47N5JG55J1EEEHPEJI",
"event_type": "incident.acknowledged",
"resource_type": "incident",
"occurred_at": "2021-06-04T13:55:30.394Z",
"agent": {
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
},
"client": null,
"data": {
"id": "PQ1K5C8",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/PQ1K5C8",
"html_url": "https://pig208.pagerduty.com/incidents/PQ1K5C8",
"number": 10,
"status": "acknowledged",
"title": "Test Incident",
"service": {
"html_url": "https://pig208.pagerduty.com/services/PA2P440",
"id": "PA2P440",
"self": "https://api.pagerduty.com/services/PA2P440",
"summary": "pig208",
"type": "service_reference"
},
"assignees": [
{
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
}
],
"escalation_policy": {
"html_url": "https://pig208.pagerduty.com/escalation_policies/PY82TC6",
"id": "PY82TC6",
"self": "https://api.pagerduty.com/escalation_policies/PY82TC6",
"summary": "Default",
"type": "escalation_policy_reference"
},
"teams": [],
"priority": null,
"urgency": "high",
"conference_bridge": null,
"resolve_reason": null
}
}
}

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zerver/webhooks/pagerduty/fixtures/assign_v2.json Normal file
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{
"messages":[
{
"event":"incident.assign",
"log_entries":[
{
"id":"R6XNGC35VF6U1TUSVIE2DWXD4Z",
"type":"assign_log_entry",
"summary":"Assigned to Wiley Jacobson by Laura Haley",
"self":"https://api.pagerduty.com/log_entries/R6XNGC35VF6U1TUSVIE2DWXD4Z",
"html_url":null,
"created_at":"2017-09-26T15:16:05Z",
"agent":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
},
"channel":{
"type":"website"
},
"service":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"incident":{
"id":"PRORDTY",
"type":"incident_reference",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY"
},
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"contexts":[
],
"assignees":[
{
"id":"PFBSJ2Z",
"type":"user_reference",
"summary":"Wiley Jacobson",
"self":"https://api.pagerduty.com/users/PFBSJ2Z",
"html_url":"https://webdemo.pagerduty.com/users/PFBSJ2Z"
}
]
}
],
"webhook":{
"endpoint_url":"https://requestb.in/18ao6fs1",
"name":"V2 wabhook",
"description":null,
"webhook_object":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"config":{
},
"outbound_integration":{
"id":"PJFWPEP",
"type":"outbound_integration_reference",
"summary":"Generic V2 Webhook",
"self":"https://api.pagerduty.com/outbound_integrations/PJFWPEP",
"html_url":null
},
"accounts_addon":null,
"id":"PKT9NNX",
"type":"webhook",
"summary":"V2 wabhook",
"self":"https://api.pagerduty.com/webhooks/PKT9NNX",
"html_url":null
},
"incident":{
"incident_number":33,
"title":"My new incident",
"description":"My new incident",
"created_at":"2017-09-26T15:14:36Z",
"status":"triggered",
"pending_actions":[
{
"type":"resolve",
"at":"2017-09-26T19:14:36Z"
}
],
"incident_key":null,
"service":{
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"name":"Production XDB Cluster",
"description":"This service was created during onboarding on July 5, 2017.",
"auto_resolve_timeout":14400,
"acknowledgement_timeout":1800,
"created_at":"2017-07-05T17:33:09Z",
"status":"critical",
"last_incident_timestamp":"2017-09-26T15:14:36Z",
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"incident_urgency_rule":{
"type":"constant",
"urgency":"high"
},
"scheduled_actions":[
],
"support_hours":null,
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"addons":[
],
"privilege":null,
"alert_creation":"create_alerts_and_incidents",
"integrations":[
{
"id":"PUAYF96",
"type":"generic_events_api_inbound_integration_reference",
"summary":"API",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/PUAYF96",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/PUAYF96"
},
{
"id":"P90GZUH",
"type":"generic_email_inbound_integration_reference",
"summary":"Email",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/P90GZUH",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/P90GZUH"
}
],
"metadata":{
},
"type":"service",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"assignments":[
{
"at":"2017-09-26T15:16:05Z",
"assignee":{
"id":"PFBSJ2Z",
"type":"user_reference",
"summary":"Wiley Jacobson",
"self":"https://api.pagerduty.com/users/PFBSJ2Z",
"html_url":"https://webdemo.pagerduty.com/users/PFBSJ2Z"
}
}
],
"acknowledgements":[
],
"last_status_change_at":"2017-09-26T15:16:05Z",
"last_status_change_by":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"first_trigger_log_entry":{
"id":"R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"type":"trigger_log_entry_reference",
"summary":"Triggered through the website",
"self":"https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E"
},
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"privilege":null,
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"alert_counts":{
"all":0,
"triggered":0,
"resolved":0
},
"impacted_services":[
{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
}
],
"is_mergeable":true,
"basic_alert_grouping":null,
"alert_grouping":null,
"metadata":{
},
"external_references":[
{
"id":"PLF5V5G",
"type":"incident_external_reference",
"summary":"Slack",
"self":null,
"html_url":null,
"external_id":"1506438878.000302",
"external_url":"http://webdemo.slack.com/archives/C6975FLAZ/p1506438878.000302",
"sync":false,
"webhook":{
"id":"PRXV5AH",
"type":"webhook_reference",
"summary":"Slack M2M",
"self":"https://api.pagerduty.com/webhooks/PRXV5AH",
"html_url":null
}
}
],
"importance":null,
"incidents_responders":[
],
"responder_requests":[
],
"subscriber_requests":[
],
"urgency":"high",
"id":"PRORDTY",
"type":"incident",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY",
"alerts":[
{
"alert_key":"c24117fc42e44b44b4d6876190583378"
},
{
"alert_key":"2d6ee0a6b58040f7996a4047ae5edcd7"
}
]
},
"id":"9e7850d0-a2cd-11e7-8f69-22000affca53",
"created_on":"2017-09-26T15:16:05Z"
}
]
}

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zerver/webhooks/pagerduty/fixtures/reassigned_v3.json Normal file
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{
"event": {
"id": "01BZY282OVDQMFPDC3VB98DR1L",
"event_type": "incident.reassigned",
"resource_type": "incident",
"occurred_at": "2021-06-04T10:17:54.838Z",
"agent": {
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
},
"client": null,
"data": {
"id": "PIQUG8X",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/PIQUG8X",
"html_url": "https://pig208.pagerduty.com/incidents/PIQUG8X",
"number": 3,
"status": "triggered",
"title": "Test Incident",
"service": {
"html_url": "https://pig208.pagerduty.com/services/PA2P440",
"id": "PA2P440",
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},
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{
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],
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},
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}
}
}

270
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{
"messages":[
{
"event":"incident.resolve",
"log_entries":[
{
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},
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}
]
}

45
zerver/webhooks/pagerduty/fixtures/resolved_v3.json Normal file
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@@ -0,0 +1,45 @@
{
"event": {
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}
}
}

260
zerver/webhooks/pagerduty/fixtures/trigger_v2.json Normal file
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@@ -0,0 +1,260 @@
{
"messages":[
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}
]
}

249
zerver/webhooks/pagerduty/fixtures/trigger_without_assignee_v2.json Normal file
View File

@@ -0,0 +1,249 @@
{
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"summary":"API",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/PUAYF96",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/PUAYF96"
},
{
"id":"P90GZUH",
"type":"generic_email_inbound_integration_reference",
"summary":"Email",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/P90GZUH",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/P90GZUH"
}
],
"metadata":{
},
"type":"service",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"assignments":[],
"acknowledgements":[
],
"last_status_change_at":"2017-09-26T15:14:36Z",
"last_status_change_by":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"first_trigger_log_entry":{
"id":"R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"type":"trigger_log_entry_reference",
"summary":"Triggered through the website",
"self":"https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E"
},
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"privilege":null,
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"alert_counts":{
"all":0,
"triggered":0,
"resolved":0
},
"impacted_services":[
{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
}
],
"is_mergeable":true,
"basic_alert_grouping":null,
"alert_grouping":null,
"metadata":{
},
"external_references":[
],
"importance":null,
"incidents_responders":[
],
"responder_requests":[
],
"subscriber_requests":[
],
"urgency":"high",
"id":"PRORDTY",
"type":"incident",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY",
"alerts":[
{
"alert_key":"c24117fc42e44b44b4d6876190583378"
}
]
},
"id":"69a7ced0-a2cd-11e7-a799-22000a15839c",
"created_on":"2017-09-26T15:14:36Z"
}
]
}

53
zerver/webhooks/pagerduty/fixtures/triggered_v3.json Normal file
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{
"event": {
"id": "01BZYIL05THJDFF2Y08X9SVMTU",
"event_type": "incident.triggered",
"resource_type": "incident",
"occurred_at": "2021-06-04T13:35:29.781Z",
"agent": {
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
},
"client": null,
"data": {
"id": "PFQZPSY",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/PFQZPSY",
"html_url": "https://pig208.pagerduty.com/incidents/PFQZPSY",
"number": 9,
"status": "triggered",
"title": "Test Incident 3",
"service": {
"html_url": "https://pig208.pagerduty.com/services/PA2P440",
"id": "PA2P440",
"self": "https://api.pagerduty.com/services/PA2P440",
"summary": "pig208",
"type": "service_reference"
},
"assignees": [
{
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
}
],
"escalation_policy": {
"html_url": "https://pig208.pagerduty.com/escalation_policies/PY82TC6",
"id": "PY82TC6",
"self": "https://api.pagerduty.com/escalation_policies/PY82TC6",
"summary": "Default",
"type": "escalation_policy_reference"
},
"teams": [],
"priority": null,
"urgency": "high",
"conference_bridge": null,
"resolve_reason": null
}
}
}

53
zerver/webhooks/pagerduty/fixtures/unacknowledged_v3.json Normal file
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{
"event": {
"id": "01BZYK5B3WC0QI62S87MJX7FCD",
"event_type": "incident.unacknowledged",
"resource_type": "incident",
"occurred_at": "2021-06-04T13:54:23.185Z",
"agent": {
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
},
"client": null,
"data": {
"id": "PQ1K5C8",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/PQ1K5C8",
"html_url": "https://pig208.pagerduty.com/incidents/PQ1K5C8",
"number": 10,
"status": "triggered",
"title": "Test Incident",
"service": {
"html_url": "https://pig208.pagerduty.com/services/PA2P440",
"id": "PA2P440",
"self": "https://api.pagerduty.com/services/PA2P440",
"summary": "pig208",
"type": "service_reference"
},
"assignees": [
{
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
}
],
"escalation_policy": {
"html_url": "https://pig208.pagerduty.com/escalation_policies/PY82TC6",
"id": "PY82TC6",
"self": "https://api.pagerduty.com/escalation_policies/PY82TC6",
"summary": "Default",
"type": "escalation_policy_reference"
},
"teams": [],
"priority": null,
"urgency": "high",
"conference_bridge": null,
"resolve_reason": null
}
}
}

278
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{
"messages":[
{
"event":"incident.unsupported",
"log_entries":[
{
"id":"R6XNGC35VF6U1TUSVIE2DWXD4Z",
"type":"assign_log_entry",
"summary":"Assigned to Wiley Jacobson by Laura Haley",
"self":"https://api.pagerduty.com/log_entries/R6XNGC35VF6U1TUSVIE2DWXD4Z",
"html_url":null,
"created_at":"2017-09-26T15:16:05Z",
"agent":{
"id":"P553OPV",
"type":"user_reference",
"summary":"Laura Haley",
"self":"https://api.pagerduty.com/users/P553OPV",
"html_url":"https://webdemo.pagerduty.com/users/P553OPV"
},
"channel":{
"type":"website"
},
"service":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"incident":{
"id":"PRORDTY",
"type":"incident_reference",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY"
},
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"contexts":[
],
"assignees":[
{
"id":"PFBSJ2Z",
"type":"user_reference",
"summary":"Wiley Jacobson",
"self":"https://api.pagerduty.com/users/PFBSJ2Z",
"html_url":"https://webdemo.pagerduty.com/users/PFBSJ2Z"
}
]
}
],
"webhook":{
"endpoint_url":"https://requestb.in/18ao6fs1",
"name":"V2 wabhook",
"description":null,
"webhook_object":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"config":{
},
"outbound_integration":{
"id":"PJFWPEP",
"type":"outbound_integration_reference",
"summary":"Generic V2 Webhook",
"self":"https://api.pagerduty.com/outbound_integrations/PJFWPEP",
"html_url":null
},
"accounts_addon":null,
"id":"PKT9NNX",
"type":"webhook",
"summary":"V2 wabhook",
"self":"https://api.pagerduty.com/webhooks/PKT9NNX",
"html_url":null
},
"incident":{
"incident_number":33,
"title":"My new incident",
"description":"My new incident",
"created_at":"2017-09-26T15:14:36Z",
"status":"triggered",
"pending_actions":[
{
"type":"resolve",
"at":"2017-09-26T19:14:36Z"
}
],
"incident_key":null,
"service":{
"id":"PN49J75",
"name":"Production XDB Cluster",
"description":"This service was created during onboarding on July 5, 2017.",
"auto_resolve_timeout":14400,
"acknowledgement_timeout":1800,
"created_at":"2017-07-05T17:33:09Z",
"status":"critical",
"last_incident_timestamp":"2017-09-26T15:14:36Z",
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"incident_urgency_rule":{
"type":"constant",
"urgency":"high"
},
"scheduled_actions":[
],
"support_hours":null,
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"addons":[
],
"privilege":null,
"alert_creation":"create_alerts_and_incidents",
"integrations":[
{
"id":"PUAYF96",
"type":"generic_events_api_inbound_integration_reference",
"summary":"API",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/PUAYF96",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/PUAYF96"
},
{
"id":"P90GZUH",
"type":"generic_email_inbound_integration_reference",
"summary":"Email",
"self":"https://api.pagerduty.com/services/PN49J75/integrations/P90GZUH",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75/integrations/P90GZUH"
}
],
"metadata":{
},
"type":"service",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"assignments":[
{
"at":"2017-09-26T15:16:05Z",
"assignee":{
"id":"PFBSJ2Z",
"type":"user_reference",
"summary":"Wiley Jacobson",
"self":"https://api.pagerduty.com/users/PFBSJ2Z",
"html_url":"https://webdemo.pagerduty.com/users/PFBSJ2Z"
}
}
],
"acknowledgements":[
],
"last_status_change_at":"2017-09-26T15:16:05Z",
"last_status_change_by":{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
},
"first_trigger_log_entry":{
"id":"R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"type":"trigger_log_entry_reference",
"summary":"Triggered through the website",
"self":"https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E"
},
"escalation_policy":{
"id":"PINYWEF",
"type":"escalation_policy_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/escalation_policies/PINYWEF",
"html_url":"https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
},
"privilege":null,
"teams":[
{
"id":"P4SI59S",
"type":"team_reference",
"summary":"Engineering",
"self":"https://api.pagerduty.com/teams/P4SI59S",
"html_url":"https://webdemo.pagerduty.com/teams/P4SI59S"
}
],
"alert_counts":{
"all":0,
"triggered":0,
"resolved":0
},
"impacted_services":[
{
"id":"PN49J75",
"type":"service_reference",
"summary":"Production XDB Cluster",
"self":"https://api.pagerduty.com/services/PN49J75",
"html_url":"https://webdemo.pagerduty.com/services/PN49J75"
}
],
"is_mergeable":true,
"basic_alert_grouping":null,
"alert_grouping":null,
"metadata":{
},
"external_references":[
{
"id":"PLF5V5G",
"type":"incident_external_reference",
"summary":"Slack",
"self":null,
"html_url":null,
"external_id":"1506438878.000302",
"external_url":"http://webdemo.slack.com/archives/C6975FLAZ/p1506438878.000302",
"sync":false,
"webhook":{
"id":"PRXV5AH",
"type":"webhook_reference",
"summary":"Slack M2M",
"self":"https://api.pagerduty.com/webhooks/PRXV5AH",
"html_url":null
}
}
],
"importance":null,
"incidents_responders":[
],
"responder_requests":[
],
"subscriber_requests":[
],
"urgency":"high",
"id":"PRORDTY",
"type":"incident",
"summary":"[#33] My new incident",
"self":"https://api.pagerduty.com/incidents/PRORDTY",
"html_url":"https://webdemo.pagerduty.com/incidents/PRORDTY",
"alerts":[
{
"alert_key":"c24117fc42e44b44b4d6876190583378"
},
{
"alert_key":"2d6ee0a6b58040f7996a4047ae5edcd7"
}
]
},
"id":"9e7850d0-a2cd-11e7-8f69-22000affca53",
"created_on":"2017-09-26T15:16:05Z"
}
]
}

53
zerver/webhooks/pagerduty/fixtures/unsupported_v3.json Normal file
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{
"event": {
"id": "01BZY282OVDQMFPDC3VB98DR1L",
"event_type": "incident.unsupported",
"resource_type": "incident",
"occurred_at": "2021-06-04T10:17:54.838Z",
"agent": {
"html_url": "https://pig208.pagerduty.com/users/PJ0LVEB",
"id": "PJ0LVEB",
"self": "https://api.pagerduty.com/users/PJ0LVEB",
"summary": "PIG 208",
"type": "user_reference"
},
"client": null,
"data": {
"id": "PIQUG8X",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/PIQUG8X",
"html_url": "https://pig208.pagerduty.com/incidents/PIQUG8X",
"number": 3,
"status": "triggered",
"title": "Test Incident",
"service": {
"html_url": "https://pig208.pagerduty.com/services/PA2P440",
"id": "PA2P440",
"self": "https://api.pagerduty.com/services/PA2P440",
"summary": "pig208",
"type": "service_reference"
},
"assignees": [
{
"html_url": "https://pig208.pagerduty.com/users/PI9DT01",
"id": "PI9DT01",
"self": "https://api.pagerduty.com/users/PI9DT01",
"summary": "Test User",
"type": "user_reference"
}
],
"escalation_policy": {
"html_url": "https://pig208.pagerduty.com/escalation_policies/PY82TC6",
"id": "PY82TC6",
"self": "https://api.pagerduty.com/escalation_policies/PY82TC6",
"summary": "Default",
"type": "escalation_policy_reference"
},
"teams": [],
"priority": null,
"urgency": "high",
"conference_bridge": null,
"resolve_reason": null
}
}
}

55
zerver/webhooks/pagerduty/tests.py Normal file
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from zerver.lib.test_classes import WebhookTestCase
class PagerDutyHookTests(WebhookTestCase):
V2_TOPIC = "Incident My new incident (#33)"
def test_trigger_v2(self) -> None:
expected_message = "Incident [My new incident (#33)](https://webdemo.pagerduty.com/incidents/PRORDTY) triggered by [Production XDB Cluster](https://webdemo.pagerduty.com/services/PN49J75) (assigned to [Laura Haley](https://webdemo.pagerduty.com/users/P553OPV))."
self.check_webhook("trigger_v2", self.V2_TOPIC, expected_message)
def test_triggerer_v3(self) -> None:
expected_message = "Incident [Test Incident 3 (#9)](https://pig208.pagerduty.com/incidents/PFQZPSY) triggered by [pig208](https://pig208.pagerduty.com/services/PA2P440) (assigned to [PIG 208](https://pig208.pagerduty.com/users/PJ0LVEB))."
self.check_webhook("triggered_v3", "Incident Test Incident 3 (#9)", expected_message)
def test_trigger_without_assignee_v2(self) -> None:
expected_message = "Incident [My new incident (#33)](https://webdemo.pagerduty.com/incidents/PRORDTY) triggered by [Production XDB Cluster](https://webdemo.pagerduty.com/services/PN49J75) (assigned to nobody)."
self.check_webhook("trigger_without_assignee_v2", self.V2_TOPIC, expected_message)
def test_unacknowledged_v3(self) -> None:
expected_message = "Incident [Test Incident (#10)](https://pig208.pagerduty.com/incidents/PQ1K5C8) unacknowledged by [pig208](https://pig208.pagerduty.com/services/PA2P440) (assigned to [PIG 208](https://pig208.pagerduty.com/users/PJ0LVEB))."
self.check_webhook("unacknowledged_v3", "Incident Test Incident (#10)", expected_message)
def test_resolved_v2(self) -> None:
expected_message = "Incident [My new incident (#33)](https://webdemo.pagerduty.com/incidents/PRORDTY) resolved by [Laura Haley](https://webdemo.pagerduty.com/users/P553OPV)."
self.check_webhook("resolve_v2", self.V2_TOPIC, expected_message)
def test_resolved_v3(self) -> None:
expected_message = "Incident [Test Incident (#6)](https://pig208.pagerduty.com/incidents/PCPZE64) resolved by [PIG 208](https://pig208.pagerduty.com/users/PJ0LVEB)."
self.check_webhook("resolved_v3", "Incident Test Incident (#6)", expected_message)
def test_acknowledged_v3(self) -> None:
expected_message = "Incident [Test Incident (#10)](https://pig208.pagerduty.com/incidents/PQ1K5C8) acknowledged by [PIG 208](https://pig208.pagerduty.com/users/PJ0LVEB)."
self.check_webhook("acknowledged_v3", "Incident Test Incident (#10)", expected_message)
def test_acknowledge_v2(self) -> None:
expected_message = "Incident [My new incident (#33)](https://webdemo.pagerduty.com/incidents/PRORDTY) acknowledged by [Laura Haley](https://webdemo.pagerduty.com/users/P553OPV)."
self.check_webhook("acknowledge_v2", self.V2_TOPIC, expected_message)
def test_incident_assigned_v2(self) -> None:
expected_message = "Incident [My new incident (#33)](https://webdemo.pagerduty.com/incidents/PRORDTY) assigned to [Wiley Jacobson](https://webdemo.pagerduty.com/users/PFBSJ2Z)."
self.check_webhook("assign_v2", self.V2_TOPIC, expected_message)
def test_reassigned_v3(self) -> None:
expected_message = "Incident [Test Incident (#3)](https://pig208.pagerduty.com/incidents/PIQUG8X) reassigned to [Test User](https://pig208.pagerduty.com/users/PI9DT01)."
self.check_webhook("reassigned_v3", "Incident Test Incident (#3)", expected_message)
def test_unsupported_webhook_event(self) -> None:
for version in range(2, 4):
payload = self.get_body(f"unsupported_v{version}")
result = self.client_post(self.url, payload, content_type="application/json")
self.assert_json_success(result)
self.assert_in_response(
"The 'incident.unsupported' event isn't currently supported by the PagerDuty webhook; ignoring",
result,
)

192
zerver/webhooks/pagerduty/view.py Normal file
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from typing import TypeAlias
from django.http import HttpRequest, HttpResponse
from zerver.decorator import webhook_view
from zerver.lib.exceptions import UnsupportedWebhookEventTypeError
from zerver.lib.response import json_success
from zerver.lib.typed_endpoint import JsonBodyPayload, typed_endpoint
from zerver.lib.validator import WildValue, check_int, check_none_or, check_string
from zerver.lib.webhooks.common import check_send_webhook_message
from zerver.models import UserProfile
FormatDictType: TypeAlias = dict[str, str | int]
PAGER_DUTY_EVENT_NAMES_V2 = {
"incident.trigger": "triggered",
"incident.acknowledge": "acknowledged",
"incident.resolve": "resolved",
"incident.assign": "assigned",
}
PAGER_DUTY_EVENT_NAMES_V3 = {
"incident.triggered": "triggered",
"incident.acknowledged": "acknowledged",
"incident.unacknowledged": "unacknowledged",
"incident.resolved": "resolved",
"incident.reassigned": "reassigned",
}
ALL_EVENT_TYPES = [
"resolved",
"assigned",
"unacknowledged",
"acknowledged",
"triggered",
"reassigned",
]
AGENT_TEMPLATE = "[{username}]({url})"
INCIDENT_WITH_SERVICE_AND_ASSIGNEE = (
"Incident [{incident_num_title}]({incident_url}) {action} by [{service_name}]"
"({service_url}) (assigned to {assignee_info})."
)
NUM_TITLE = "{incident_title} (#{incident_num})"
INCIDENT_WITH_ASSIGNEE = """
Incident [{incident_num_title}]({incident_url}) {action} by {assignee_info}.
""".strip()
INCIDENT_ASSIGNED = """
Incident [{incident_num_title}]({incident_url}) {action} to {assignee_info}.
""".strip()
INCIDENT_RESOLVED_WITH_AGENT = """
Incident [{incident_num_title}]({incident_url}) resolved by {agent_info}.
""".strip()
INCIDENT_RESOLVED = """
Incident [{incident_num_title}]({incident_url}) resolved.
""".strip()
def build_pagerduty_formatdict_v2(message: WildValue) -> FormatDictType:
format_dict: FormatDictType = {}
format_dict["action"] = PAGER_DUTY_EVENT_NAMES_V2[message["event"].tame(check_string)]
format_dict["incident_id"] = message["incident"]["id"].tame(check_string)
format_dict["incident_num_title"] = NUM_TITLE.format(
incident_num=message["incident"]["incident_number"].tame(check_int),
incident_title=message["incident"]["title"].tame(check_string),
)
format_dict["incident_url"] = message["incident"]["html_url"].tame(check_string)
format_dict["service_name"] = message["incident"]["service"]["name"].tame(check_string)
format_dict["service_url"] = message["incident"]["service"]["html_url"].tame(check_string)
assignments = message["incident"]["assignments"]
if assignments:
assignee = assignments[0]["assignee"]
format_dict["assignee_info"] = AGENT_TEMPLATE.format(
username=assignee["summary"].tame(check_string),
url=assignee["html_url"].tame(check_string),
)
else:
format_dict["assignee_info"] = "nobody"
last_status_change_by = message["incident"].get("last_status_change_by")
if last_status_change_by is not None:
format_dict["agent_info"] = AGENT_TEMPLATE.format(
username=last_status_change_by["summary"].tame(check_string),
url=last_status_change_by["html_url"].tame(check_string),
)
return format_dict
def build_pagerduty_formatdict_v3(event: WildValue) -> FormatDictType:
format_dict: FormatDictType = {}
format_dict["action"] = PAGER_DUTY_EVENT_NAMES_V3[event["event_type"].tame(check_string)]
format_dict["incident_id"] = event["data"]["id"].tame(check_string)
format_dict["incident_url"] = event["data"]["html_url"].tame(check_string)
format_dict["incident_num_title"] = NUM_TITLE.format(
incident_num=event["data"]["number"].tame(check_int),
incident_title=event["data"]["title"].tame(check_string),
)
format_dict["service_name"] = event["data"]["service"]["summary"].tame(check_string)
format_dict["service_url"] = event["data"]["service"]["html_url"].tame(check_string)
assignees = event["data"]["assignees"]
if assignees:
assignee = assignees[0]
format_dict["assignee_info"] = AGENT_TEMPLATE.format(
username=assignee["summary"].tame(check_string),
url=assignee["html_url"].tame(check_string),
)
else:
format_dict["assignee_info"] = "nobody"
agent = event.get("agent")
if agent is not None:
format_dict["agent_info"] = AGENT_TEMPLATE.format(
username=agent["summary"].tame(check_string),
url=agent["html_url"].tame(check_string),
)
return format_dict
def send_formatted_pagerduty(
request: HttpRequest,
user_profile: UserProfile,
message_type: str,
format_dict: FormatDictType,
) -> None:
if message_type in (
"incident.trigger",
"incident.triggered",
"incident.unacknowledge",
"incident.unacknowledged",
):
template = INCIDENT_WITH_SERVICE_AND_ASSIGNEE
elif message_type in ("incident.resolve", "incident.resolved"):
if "agent_info" in format_dict:
template = INCIDENT_RESOLVED_WITH_AGENT
else:
template = INCIDENT_RESOLVED # nocoverage
elif message_type in ("incident.assign", "incident.reassigned"):
template = INCIDENT_ASSIGNED
else:
template = INCIDENT_WITH_ASSIGNEE
topic_name = "Incident {incident_num_title}".format(**format_dict)
body = template.format(**format_dict)
assert isinstance(format_dict["action"], str)
check_send_webhook_message(request, user_profile, topic_name, body, format_dict["action"])
@webhook_view("PagerDuty", all_event_types=ALL_EVENT_TYPES)
@typed_endpoint
def api_pagerduty_webhook(
request: HttpRequest,
user_profile: UserProfile,
*,
payload: JsonBodyPayload[WildValue],
) -> HttpResponse:
messages = payload.get("messages")
if messages:
for message in messages:
message_event = message.get("event").tame(check_none_or(check_string))
if message_event not in PAGER_DUTY_EVENT_NAMES_V2:
raise UnsupportedWebhookEventTypeError(message_event)
format_dict = build_pagerduty_formatdict_v2(message)
send_formatted_pagerduty(request, user_profile, message_event, format_dict)
else:
if "event" in payload:
# V3 has no "messages" field, and it has key "event" instead
event = payload["event"]
event_type = event.get("event_type").tame(check_none_or(check_string))
if event_type not in PAGER_DUTY_EVENT_NAMES_V3:
raise UnsupportedWebhookEventTypeError(event_type)
format_dict = build_pagerduty_formatdict_v3(event)
send_formatted_pagerduty(request, user_profile, event_type, format_dict)
return json_success(request)