{
    "type": "notification_event",
    "app_id": "abc123def",
    "data": {
        "type": "notification_event_data",
        "item": {
            "ticket": {
                "type": "ticket",
                "id": 215472629353977,
                "url": "https://app.intercom.com/a/apps/abc123def/conversations/215472629353977",
                "custom_attributes": {
                    "_default_title_": {
                        "value": null,
                        "type": "string"
                    },
                    "_default_description_": {
                        "value": null,
                        "type": "string"
                    },
                    "Platforms": {
                        "value": null,
                        "type": "string"
                    },
                    "Root cause": {
                        "value": null,
                        "type": "string"
                    }
                },
                "state": "submitted",
                "ticket_type": "Tickets",
                "ticket_type_description": "When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.",
                "ticket_type_emoji": "🎟",
                "ticket_custom_state_admin_label": "Submitted",
                "ticket_custom_state_user_label": "Submitted"
            },
            "contact": {
                "type": "contact",
                "id": "6961e7651f6dbc22dfe148cb",
                "workspace_id": "abc123def",
                "external_id": "23",
                "role": "user",
                "email": "user@example.com",
                "phone": null,
                "formatted_phone": null,
                "name": "Sample User",
                "avatar": null,
                "owner_id": null,
                "social_profiles": {
                    "type": "list",
                    "data": []
                },
                "has_hard_bounced": false,
                "marked_email_as_spam": false,
                "unsubscribed_from_emails": false,
                "created_at": "2026-01-10T05:45:09.945+00:00",
                "updated_at": "2026-01-10T05:45:09.943+00:00",
                "signed_up_at": null,
                "last_seen_at": null,
                "last_replied_at": null,
                "last_contacted_at": null,
                "last_email_opened_at": null,
                "last_email_clicked_at": null,
                "language_override": null,
                "browser": null,
                "browser_version": null,
                "browser_language": null,
                "os": null,
                "location": {
                    "type": "location",
                    "country": null,
                    "region": null,
                    "city": null,
                    "country_code": null,
                    "continent_code": null
                },
                "android_app_name": null,
                "android_app_version": null,
                "android_device": null,
                "android_os_version": null,
                "android_sdk_version": null,
                "android_last_seen_at": null,
                "ios_app_name": null,
                "ios_app_version": null,
                "ios_device": null,
                "ios_os_version": null,
                "ios_sdk_version": null,
                "ios_last_seen_at": null,
                "custom_attributes": {},
                "tags": {
                    "type": "list",
                    "data": [],
                    "url": "/contacts/6961e7651f6dbc22dfe148cb/tags",
                    "total_count": 0,
                    "has_more": false
                },
                "notes": {
                    "type": "list",
                    "data": [],
                    "url": "/contacts/6961e7651f6dbc22dfe148cb/notes",
                    "total_count": 0,
                    "has_more": false
                },
                "companies": {
                    "type": "list",
                    "data": [],
                    "url": "/contacts/6961e7651f6dbc22dfe148cb/companies",
                    "total_count": 0,
                    "has_more": false
                },
                "opted_out_subscription_types": {
                    "type": "list",
                    "data": [],
                    "url": "/contacts/6961e7651f6dbc22dfe148cb/subscriptions",
                    "total_count": 0,
                    "has_more": false
                },
                "opted_in_subscription_types": {
                    "type": "list",
                    "data": [],
                    "url": "/contacts/6961e7651f6dbc22dfe148cb/subscriptions",
                    "total_count": 0,
                    "has_more": false
                },
                "utm_campaign": null,
                "utm_content": null,
                "utm_medium": null,
                "utm_source": null,
                "utm_term": null,
                "referrer": null,
                "sms_consent": false,
                "unsubscribed_from_sms": false,
                "enabled_push_messaging": null
            }
        }
    },
    "links": {},
    "id": "notif_b7c34885-5797-4468-b8f8-9fff786bbb7e",
    "topic": "ticket.contact.attached",
    "delivery_status": "pending",
    "delivery_attempts": 1,
    "delivered_at": 0,
    "first_sent_at": 1768117724,
    "created_at": 1768117724,
    "self": null
}