{ "type": "notification_event", "app_id": "abc123def", "data": { "type": "notification_event_data", "item": { "type": "conversation", "id": "215472621202693", "created_at": 1768031789, "updated_at": 1768031793, "waiting_since": 1768031789, "snoozed_until": null, "source": { "type": "conversation", "id": "3381828792", "delivered_as": "customer_initiated", "subject": "", "body": "
helklo
", "author": { "type": "lead", "id": "696205460674dbb9050aa7fd", "name": null, "email": "" }, "attachments": [], "url": "http://localhost:5500/test.html", "redacted": false }, "contacts": { "type": "contact.list", "contacts": [ { "type": "contact", "id": "696205460674dbb9050aa7fd", "external_id": "5e68ece4-0ec8-4792-baac-02deba39e7fe" } ] }, "first_contact_reply": { "created_at": 1768031789, "type": "conversation", "url": "http://localhost:5500/test.html" }, "admin_assignee_id": null, "team_assignee_id": null, "open": true, "state": "open", "read": true, "tags": { "type": "tag.list", "tags": [] }, "priority": "not_priority", "sla_applied": null, "statistics": { "type": "conversation_statistics", "time_to_assignment": null, "time_to_admin_reply": null, "time_to_first_close": null, "time_to_last_close": null, "median_time_to_reply": null, "first_contact_reply_at": "2026-01-10T07:56:29.000Z", "first_assignment_at": null, "first_admin_reply_at": null, "first_close_at": null, "last_assignment_at": null, "last_assignment_admin_reply_at": null, "last_contact_reply_at": "2026-01-10T07:56:29.000Z", "last_admin_reply_at": null, "last_close_at": null, "last_closed_by_id": null, "count_reopens": 0, "count_assignments": 0, "count_conversation_parts": 5, "assigned_team_first_response_time": [], "assigned_team_first_response_time_in_office_hours": [], "handling_time": null }, "conversation_rating": null, "teammates": { "type": "admin.list", "admins": [] }, "title": "", "custom_attributes": { "Has attachments": false, "Imported via standalone": false, "Auto-translated": false, "Fin AI Agent: Preview": false, "Fin AI Agent: Image used in reply": false, "Copilot used": false }, "topics": { "type": "topic.list", "topics": [], "total_count": 0 }, "ticket": null, "linked_objects": { "type": "list", "data": [], "total_count": 0, "has_more": false }, "ai_agent": null, "ai_agent_participated": false, "conversation_parts": { "type": "conversation_part.list", "conversation_parts": [ { "type": "conversation_part", "id": "37358120248", "part_type": "language_detection_details", "body": null, "created_at": 1768031790, "updated_at": 1768031790, "notified_at": 1768031790, "assigned_to": null, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io", "from_ai_agent": false, "is_ai_answer": false }, "attachments": [], "external_id": null, "redacted": false, "metadata": {}, "email_message_metadata": null, "state": "open", "tags": [], "event_details": {}, "app_package_code": null }, { "type": "conversation_part", "id": "37358121213", "part_type": "channel_and_reply_time_expectation", "body": "shetty will reply as soon as they can.
", "created_at": 1768031793, "updated_at": 1768031793, "notified_at": 1768031793, "assigned_to": null, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io", "from_ai_agent": false, "is_ai_answer": false }, "attachments": [], "external_id": null, "redacted": false, "metadata": {}, "email_message_metadata": null, "state": "open", "tags": [], "event_details": {}, "app_package_code": null }, { "type": "conversation_part", "id": "37358121359", "part_type": "comment", "body": "Give the team a way to reach you:
", "created_at": 1768031793, "updated_at": 1768031793, "notified_at": 1768031793, "assigned_to": null, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io", "from_ai_agent": false, "is_ai_answer": false }, "attachments": [], "external_id": null, "redacted": false, "metadata": {}, "email_message_metadata": null, "state": "open", "tags": [], "event_details": {}, "app_package_code": null }, { "type": "conversation_part", "id": "37358121434", "part_type": "attribute_collector", "body": null, "created_at": 1768031793, "updated_at": 1768031793, "notified_at": 1768031793, "assigned_to": null, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io", "from_ai_agent": false, "is_ai_answer": false }, "attachments": [], "external_id": null, "redacted": false, "metadata": {}, "email_message_metadata": null, "state": "open", "tags": [], "event_details": {}, "app_package_code": null } ], "total_count": 4 } } }, "links": {}, "id": "notif_7fde0300-6bf1-4916-8475-75497db01d08", "topic": "conversation.read", "delivery_status": "pending", "delivery_attempts": 1, "delivered_at": 0, "first_sent_at": 1768031794, "created_at": 1768031794, "self": null }