{ "type": "notification_event", "app_id": "abc123def", "data": { "type": "notification_event_data", "item": { "type": "ticket", "id": "215472629311235", "ticket_id": "66040342", "ticket_attributes": { "_default_title_": "Unclear user message 'erf' with pending email response", "_default_description_": "User sent an unclear message 'erf' and was informed that replies will be sent here and to admin@example.com; awaiting further clarification or response.", "Platforms": null, "Root cause": null }, "ticket_state": { "type": "ticket_state", "id": "4517893", "category": "submitted", "internal_label": "Submitted", "external_label": "Submitted" }, "ticket_type": { "type": "ticket_type", "id": "2979330", "name": "Tickets", "description": "When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.", "icon": "🎟", "workspace_id": "abc123def", "archived": false, "created_at": 1767066651, "updated_at": 1767066651, "is_internal": false, "ticket_type_attributes": { "type": "list", "data": [ { "type": "ticket_type_attribute", "id": "8514183", "workspace_id": "abc123def", "name": "_default_title_", "description": "", "data_type": "string", "input_options": { "multiline": false }, "order": 0, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": true, "ticket_type_id": 2979330, "archived": false, "created_at": 1767066651, "updated_at": 1767066651 }, { "type": "ticket_type_attribute", "id": "8514184", "workspace_id": "abc123def", "name": "_default_description_", "description": "", "data_type": "string", "input_options": { "multiline": true }, "order": 1, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": true, "ticket_type_id": 2979330, "archived": false, "created_at": 1767066651, "updated_at": 1767066651 }, { "type": "ticket_type_attribute", "id": "8514185", "workspace_id": "abc123def", "name": "Platforms", "description": "", "data_type": "string", "input_options": { "multiline": false }, "order": 2, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": false, "ticket_type_id": 2979330, "archived": false, "created_at": 1767066651, "updated_at": 1767066651 }, { "type": "ticket_type_attribute", "id": "8514186", "workspace_id": "abc123def", "name": "Root cause", "description": "", "data_type": "string", "input_options": { "multiline": false }, "order": 3, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": false, "ticket_type_id": 2979330, "archived": false, "created_at": 1767066651, "updated_at": 1767066651 } ] }, "category": "Customer" }, "contacts": { "type": "contact.list", "contacts": [ { "type": "contact", "id": "696346bbaebb5a479d3851a3", "external_id": "f7c0bc1e-5ee2-46a0-b11a-ea473d1101a5" } ] }, "admin_assignee_id": "0", "team_assignee_id": "0", "created_at": 1768113868, "updated_at": 1768114250, "ticket_parts": { "type": "ticket_part.list", "ticket_parts": [ { "type": "ticket_part", "id": "37403241257", "part_type": "attribute_collected", "created_at": 1768113868, "updated_at": 1768113868, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io" }, "attachments": [], "redacted": false }, { "type": "ticket_part", "id": "37403241627", "part_type": "language_detection_details", "created_at": 1768113869, "updated_at": 1768113869, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io" }, "attachments": [], "redacted": false }, { "type": "ticket_part", "id": "37403242516", "part_type": "channel_and_reply_time_expectation", "body": "

You’ll get replies here and in your email:
✉️ admin@example.com

\n

The team will reply as soon as they can.

", "created_at": 1768113872, "updated_at": 1768113872, "author": { "id": "9608808", "type": "bot", "name": "Fin", "email": "operator+abc123def@intercom.io" }, "attachments": [], "redacted": false }, { "type": "ticket_part", "id": "37403374462", "part_type": "ticket_state_updated_by_admin", "ticket_state": "submitted", "previous_ticket_state": "submitted", "created_at": 1768114250, "updated_at": 1768114250, "author": { "id": "9608799", "type": "admin", "name": "John Doe", "email": "admin@example.com" }, "attachments": [], "redacted": false } ], "total_count": 4 }, "open": true, "snoozed_until": null, "linked_objects": { "type": "list", "data": [], "total_count": 0, "has_more": false }, "category": "Customer", "is_shared": true, "company_id": null, "channel": "messenger" } }, "links": {}, "id": "notif_381b4609-2b35-4720-8389-605f220e402a", "topic": "ticket.created", "delivery_status": "pending", "delivery_attempts": 1, "delivered_at": 0, "first_sent_at": 1768114251, "created_at": 1768114251, "self": null }