64898b2c79
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64 lines
2.0 KiB
JSON
64 lines
2.0 KiB
JSON
{
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"created_at": "2017-12-14 20:09:19 +0530",
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"href": "http://api.groovehq.com/v1/tickets/9",
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"links": {
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"customer": {
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"id": "0070883940",
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"href": "http://api.groovehq.com/v1/customers/customer@example.lcom"
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},
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"drafts": {
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"href": "http://api.groovehq.com/v1/tickets/9/drafts"
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},
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"state": {
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"href": "http://api.groovehq.com/v1/tickets/9/state"
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},
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"messages": {
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"href": "http://api.groovehq.com/v1/tickets/9/messages"
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},
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"assignee": {
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"id": "9804030737",
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"href": "http://api.groovehq.com/v1/agents/agent@example.com"
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}
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},
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"number": 9,
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"priority": "low",
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"resolution_time": null,
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"state": "opened",
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"title": "Test Subject",
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"updated_at": "2017-12-14 20:17:57 +0530",
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"system_updated_at": "2017-12-14 20:17:57 +0530",
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"assigned_group_id": null,
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"assigned_group": null,
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"closed_by": null,
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"tags": [],
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"tag_ids": [],
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"mailbox": "Inbox",
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"mailbox_id": "5063661921",
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"message_count": 1,
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"attachment_count": 0,
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"summary": "The content of the body goes here.",
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"search_summary": null,
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"last_message_type": "enduser",
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"last_message_author": {
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"id": "1734497920",
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"type": "Agent"
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},
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"type": "Widget",
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"snoozed_until": null,
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"snoozed_by_id": null,
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"interaction_count": 1,
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"state_changed_at": "2017-12-14 20:09:19 +0530",
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"assigned_at": "2017-12-14 20:17:57 +0530",
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"deleted_at": null,
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"browser": null,
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"page_title": null,
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"page_url": null,
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"platform": null,
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"last_message": "The content of the body goes here.",
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"assignee": "agent@example.com",
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"app_url": "https://testteam.groovehq.com/groove_client/tickets/68659446",
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"app_customer_url": "https://testteam.groovehq.com/groove_client/contacts/customers/49825873",
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"customer_name": "Test Name",
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"last_message_plain_text": "The content of the body goes here."
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}
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