upstream-rocketchat/apps/meteor/server/hooks/omnichannel/markRoomNotResponded.ts

import { isEditedMessage } from '@rocket.chat/core-typings';
import { LivechatRooms } from '@rocket.chat/models';

import { callbacks } from '../../lib/callbacks';

callbacks.add(
	'afterOmnichannelSaveMessage',
	(message, { room, roomUpdater }) => {
		// skips this callback if the message was edited
		if (!message || isEditedMessage(message)) {
			return message;
		}

		// if the message has not a token, it was sent by the agent, so ignore it
		if (!message.token) {
			return message;
		}

		// check if room is yet awaiting for response
		if (room.waitingResponse) {
			return message;
		}

		LivechatRooms.getNotResponseByRoomIdUpdateQuery(roomUpdater);

		return message;
	},
	callbacks.priority.LOW,
	'markRoomNotResponded',
);