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120 lines
4.0 KiB
JSON
120 lines
4.0 KiB
JSON
{
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"type": "notification_event",
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"app_id": "abc123def",
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"data": {
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"type": "notification_event_data",
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"item": {
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"type": "conversation",
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"id": "215472621305755",
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"created_at": 1768033580,
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"updated_at": 1768033580,
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"waiting_since": null,
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"snoozed_until": null,
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"source": {
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"type": "conversation",
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"id": "219032411",
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"delivered_as": "admin_initiated",
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"subject": "",
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"body": "<p class=\"no-margin\">qftweqwrfeyufy</p>",
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"author": {
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"type": "admin",
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"id": "9608799",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"url": null,
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"redacted": false
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},
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"contacts": {
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"type": "contact.list",
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"contacts": [
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{
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"type": "contact",
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"id": "6961e6de046e053d93e4da0b",
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"external_id": "fixture-user-1"
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}
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]
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},
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"first_contact_reply": null,
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"admin_assignee_id": null,
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"team_assignee_id": null,
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"open": true,
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"state": "open",
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"read": false,
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"tags": {
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"type": "tag.list",
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"tags": []
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},
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"priority": "not_priority",
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"sla_applied": null,
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"statistics": {
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"type": "conversation_statistics",
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"time_to_assignment": null,
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"time_to_admin_reply": null,
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"time_to_first_close": null,
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"time_to_last_close": null,
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"median_time_to_reply": null,
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"first_contact_reply_at": null,
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"first_assignment_at": null,
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"first_admin_reply_at": null,
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"first_close_at": null,
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"last_assignment_at": null,
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"last_assignment_admin_reply_at": null,
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"last_contact_reply_at": null,
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"last_admin_reply_at": null,
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"last_close_at": null,
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"last_closed_by_id": null,
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"count_reopens": 0,
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"count_assignments": 0,
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"count_conversation_parts": 1,
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"assigned_team_first_response_time": [],
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"assigned_team_first_response_time_in_office_hours": [],
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"handling_time": null
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},
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"conversation_rating": null,
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"teammates": {
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"type": "admin.list",
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"admins": []
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},
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"title": null,
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"custom_attributes": {
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"Has attachments": false,
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"Imported via standalone": false,
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"Auto-translated": false,
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"Fin AI Agent: Preview": false,
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"Fin AI Agent: Image used in reply": false,
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"Copilot used": false
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},
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"topics": {
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"type": "topic.list",
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"topics": [],
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"total_count": 0
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},
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"ticket": null,
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"linked_objects": {
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"type": "list",
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"data": [],
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"total_count": 0,
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"has_more": false
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},
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"ai_agent": null,
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"ai_agent_participated": false,
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"conversation_parts": {
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"type": "conversation_part.list",
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"conversation_parts": [],
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"total_count": 0
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}
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}
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},
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"links": {},
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"id": "notif_b735a345-53e3-4e99-ab8e-6bfd955d862c",
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"topic": "conversation.admin.single.created",
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"delivery_status": "pending",
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"delivery_attempts": 1,
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"delivered_at": 0,
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"first_sent_at": 1768033580,
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"created_at": 1768033580,
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"self": null
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}
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