64898b2c79
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401 lines
18 KiB
JSON
401 lines
18 KiB
JSON
{
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"type": "notification_event",
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"app_id": "abc123def",
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"data": {
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"type": "notification_event_data",
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"item": {
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"type": "ticket_ticket_part",
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"ticket": {
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"type": "ticket",
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"id": "215472629311235",
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"ticket_id": "66040342",
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"ticket_attributes": {
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"_default_title_": "Unclear user message 'erf' with pending email response",
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"_default_description_": "User sent an unclear message 'erf' and was informed that replies will be sent here and to admin@example.com; awaiting further clarification or response.",
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"Platforms": "rewg",
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"Root cause": null
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},
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"ticket_state": {
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"type": "ticket_state",
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"id": "4517893",
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"category": "submitted",
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"internal_label": "Submitted",
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"external_label": "Submitted"
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},
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"ticket_type": {
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"type": "ticket_type",
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"id": "2979330",
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"name": "Tickets",
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"description": "When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.",
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"icon": "🎟",
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"workspace_id": "abc123def",
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"archived": false,
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"created_at": 1767066651,
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"updated_at": 1767066651,
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"is_internal": false,
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"ticket_type_attributes": {
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"type": "list",
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"data": [
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{
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"type": "ticket_type_attribute",
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"id": "8514183",
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"workspace_id": "abc123def",
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"name": "_default_title_",
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"description": "",
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"data_type": "string",
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"input_options": {
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"multiline": false
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},
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"order": 0,
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"required_to_create": false,
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"required_to_create_for_contacts": false,
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"visible_on_create": true,
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"visible_to_contacts": true,
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"default": true,
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"ticket_type_id": 2979330,
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"archived": false,
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"created_at": 1767066651,
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"updated_at": 1767066651
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},
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{
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"type": "ticket_type_attribute",
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"id": "8514184",
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"workspace_id": "abc123def",
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"name": "_default_description_",
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"description": "",
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"data_type": "string",
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"input_options": {
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"multiline": true
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},
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"order": 1,
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"required_to_create": false,
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"required_to_create_for_contacts": false,
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"visible_on_create": true,
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"visible_to_contacts": true,
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"default": true,
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"ticket_type_id": 2979330,
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"archived": false,
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"created_at": 1767066651,
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"updated_at": 1767066651
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},
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{
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"type": "ticket_type_attribute",
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"id": "8514185",
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"workspace_id": "abc123def",
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"name": "Platforms",
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"description": "",
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"data_type": "string",
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"input_options": {
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"multiline": false
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},
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"order": 2,
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"required_to_create": false,
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"required_to_create_for_contacts": false,
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"visible_on_create": true,
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"visible_to_contacts": true,
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"default": false,
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"ticket_type_id": 2979330,
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"archived": false,
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"created_at": 1767066651,
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"updated_at": 1767066651
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},
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{
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"type": "ticket_type_attribute",
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"id": "8514186",
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"workspace_id": "abc123def",
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"name": "Root cause",
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"description": "",
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"data_type": "string",
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"input_options": {
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"multiline": false
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},
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"order": 3,
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"required_to_create": false,
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"required_to_create_for_contacts": false,
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"visible_on_create": true,
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"visible_to_contacts": true,
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"default": false,
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"ticket_type_id": 2979330,
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"archived": false,
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"created_at": 1767066651,
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"updated_at": 1767066651
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}
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]
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},
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"category": "Customer"
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},
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"contacts": {
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"type": "contact.list",
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"contacts": [
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{
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"type": "contact",
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"id": "696346bbaebb5a479d3851a3",
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"external_id": "f7c0bc1e-5ee2-46a0-b11a-ea473d1101a5"
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}
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]
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},
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"admin_assignee_id": "9608799",
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"team_assignee_id": "0",
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"created_at": 1768113868,
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"updated_at": 1768114679,
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"ticket_parts": {
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"type": "ticket_part.list",
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"ticket_parts": [
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{
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"type": "ticket_part",
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"id": "37403241257",
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"part_type": "attribute_collected",
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"created_at": 1768113868,
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"updated_at": 1768113868,
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"author": {
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"id": "9608808",
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"type": "bot",
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"name": "Fin",
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"email": "operator+abc123def@intercom.io"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403241627",
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"part_type": "language_detection_details",
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"created_at": 1768113869,
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"updated_at": 1768113869,
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"author": {
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"id": "9608808",
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"type": "bot",
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"name": "Fin",
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"email": "operator+abc123def@intercom.io"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403242516",
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"part_type": "channel_and_reply_time_expectation",
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"body": "<p>You’ll get replies here and in your email:<br>✉️ <b>admin@example.com</b></p>\n<p>The team will reply as soon as they can.</p>",
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"created_at": 1768113872,
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"updated_at": 1768113872,
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"author": {
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"id": "9608808",
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"type": "bot",
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"name": "Fin",
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"email": "operator+abc123def@intercom.io"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403374462",
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"part_type": "ticket_state_updated_by_admin",
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"ticket_state": "submitted",
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"previous_ticket_state": "submitted",
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"created_at": 1768114250,
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"updated_at": 1768114250,
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403424009",
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"part_type": "assignment",
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"created_at": 1768114389,
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"updated_at": 1768114389,
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"assigned_to": {
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"type": "admin",
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"id": "9608799"
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},
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403439476",
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"part_type": "assignment",
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"created_at": 1768114432,
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"updated_at": 1768114432,
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"assigned_to": {
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"type": "team",
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"id": "9680998"
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},
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403461654",
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"part_type": "assignment",
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"body": "<p class=\"no-margin\">AD</p>",
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"created_at": 1768114494,
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"updated_at": 1768114494,
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"assigned_to": {
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"type": "admin",
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"id": "9608799"
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},
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403467236",
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"part_type": "assignment",
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"created_at": 1768114511,
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"updated_at": 1768114511,
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"assigned_to": {
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"type": "nobody_admin",
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"id": null
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},
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403474386",
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"part_type": "assignment",
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"body": "<p class=\"no-margin\">mathew</p>",
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"created_at": 1768114530,
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"updated_at": 1768114530,
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"assigned_to": {
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"type": "admin",
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"id": "9608799"
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},
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403497489",
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"part_type": "title_changed",
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"created_at": 1768114596,
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"updated_at": 1768114596,
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false
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},
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{
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"type": "ticket_part",
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"id": "37403526220",
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"part_type": "ticket_attribute_updated_by_admin",
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"created_at": 1768114679,
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"updated_at": 1768114679,
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false,
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"updated_attribute_data": {
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"attribute": {
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"type": "attribute",
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"id": "8514185",
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"label": "Platforms"
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},
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"value": {
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"type": "value",
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"id": "rewg",
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"label": "rewg",
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"previous": ""
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}
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}
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}
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],
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"total_count": 11
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},
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"open": true,
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"linked_objects": {
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"type": "list",
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"data": [],
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"total_count": 0,
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"has_more": false
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},
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"category": "Customer",
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"is_shared": true,
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"channel": "messenger"
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},
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"ticket_part": {
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"type": "ticket_part",
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"id": "37403526220",
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"part_type": "ticket_attribute_updated_by_admin",
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"created_at": 1768114679,
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"updated_at": 1768114679,
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"author": {
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"id": "9608799",
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"type": "admin",
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"name": "John Doe",
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"email": "admin@example.com"
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},
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"attachments": [],
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"redacted": false,
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"updated_attribute_data": {
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"attribute": {
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"type": "attribute",
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"id": "8514185",
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"label": "Platforms"
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},
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"value": {
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"type": "value",
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"id": "rewg",
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"label": "rewg",
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"previous": ""
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}
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}
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}
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}
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},
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"links": {},
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"id": "notif_6be9baac-fd68-49c2-8f41-28d7f7deb994",
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"topic": "ticket.attribute.updated",
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"delivery_status": "pending",
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"delivery_attempts": 1,
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"delivered_at": 0,
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"first_sent_at": 1768114680,
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"created_at": 1768114679,
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"self": null
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}
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