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upstream-zulip/zerver/webhooks/freshdesk/fixtures/status_changed.json
upstream-mirror 64898b2c79
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snapshot of https://github.com/zulip/zulip.git @ 48c69911c7dd4e03b20552eb3bd77ad8151c1357 (2026-09-15)
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JSON

{"freshdesk_webhook":
{
"triggered_event":"{status:{from:4,to:6}}",
"ticket_id":"11",
"ticket_url":"http://test1234zzz.freshdesk.com/helpdesk/tickets/11",
"ticket_type":"Incident",
"ticket_subject":"Test ticket subject ☃",
"ticket_description":"<div>Test ticket description ☃.</div>",
"ticket_status":"Waiting on Customer",
"ticket_priority":"Low",
"requester_name":"Requester Bob",
"requester_email":"requester-bob@example.com"
}
}