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157 lines
5.7 KiB
JSON
157 lines
5.7 KiB
JSON
{
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"type": "notification_event",
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"app_id": "abc123def",
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"data": {
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"type": "notification_event_data",
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"item": {
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"type": "conversation",
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"id": "215472621202693",
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"created_at": 1768031789,
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"updated_at": 1768032989,
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"waiting_since": 1768032894,
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"snoozed_until": null,
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"source": {
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"type": "conversation",
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"id": "3381828792",
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"delivered_as": "customer_initiated",
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"subject": "",
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"body": "<p>helklo</p>",
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"author": {
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"type": "lead",
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"id": "696205460674dbb9050aa7fd",
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"name": null,
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"email": ""
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},
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"attachments": [],
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"url": "http://localhost:5500/test.html",
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"redacted": false
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},
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"contacts": {
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"type": "contact.list",
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"contacts": [
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{
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"type": "contact",
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"id": "696205460674dbb9050aa7fd",
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"external_id": "5e68ece4-0ec8-4792-baac-02deba39e7fe"
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}
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]
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},
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"first_contact_reply": {
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"created_at": 1768031789,
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"type": "conversation",
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"url": "http://localhost:5500/test.html"
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},
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"admin_assignee_id": 9608799,
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"team_assignee_id": null,
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"open": true,
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"state": "open",
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"read": true,
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"tags": {
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"type": "tag.list",
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"tags": []
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},
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"priority": "not_priority",
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"sla_applied": null,
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"statistics": {
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"type": "conversation_statistics",
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"time_to_assignment": 211,
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"time_to_admin_reply": 211,
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"time_to_first_close": 1026,
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"time_to_last_close": 1026,
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"median_time_to_reply": 117,
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"first_contact_reply_at": "2026-01-10T07:56:29.000Z",
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"first_assignment_at": "2026-01-10T08:00:00.000Z",
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"first_admin_reply_at": "2026-01-10T08:00:00.000Z",
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"first_close_at": "2026-01-10T08:13:35.000Z",
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"last_assignment_at": "2026-01-10T08:00:00.000Z",
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"last_assignment_admin_reply_at": "2026-01-10T08:00:00.000Z",
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"last_contact_reply_at": "2026-01-10T08:14:54.000Z",
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"last_admin_reply_at": "2026-01-10T08:13:32.000Z",
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"last_close_at": "2026-01-10T08:13:35.000Z",
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"last_closed_by_id": 9608799,
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"count_reopens": 1,
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"count_assignments": 1,
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"count_conversation_parts": 19,
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"assigned_team_first_response_time": [],
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"assigned_team_first_response_time_in_office_hours": [],
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"handling_time": 865
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},
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"conversation_rating": null,
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"teammates": {
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"type": "admin.list",
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"admins": [
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{
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"type": "admin",
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"id": "9608799"
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}
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]
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},
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"title": "",
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"custom_attributes": {
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"Has attachments": false,
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"Imported via standalone": false,
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"Auto-translated": false,
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"Fin AI Agent: Preview": false,
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"Fin AI Agent: Image used in reply": false,
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"Copilot used": false
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},
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"topics": {
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"type": "topic.list",
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"topics": [],
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"total_count": 0
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},
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"ticket": null,
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"linked_objects": {
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"type": "list",
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"data": [],
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"total_count": 0,
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"has_more": false
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},
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"ai_agent": null,
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"ai_agent_participated": false,
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"conversation_parts": {
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"type": "conversation_part.list",
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"conversation_parts": [
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{
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"type": "conversation_part",
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"id": "37358610849",
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"part_type": "timer_unsnooze",
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"body": null,
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"created_at": 1768032989,
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"updated_at": 1768032989,
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"notified_at": 1768032989,
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"assigned_to": null,
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"author": {
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"id": "9608808",
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"type": "bot",
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"name": "Fin",
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"email": "operator+abc123def@intercom.io",
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"from_ai_agent": false,
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"is_ai_answer": false
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},
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"attachments": [],
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"external_id": null,
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"redacted": false,
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"metadata": {},
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"email_message_metadata": null,
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"state": "open",
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"tags": [],
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"event_details": {},
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"app_package_code": null
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}
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],
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"total_count": 1
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}
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}
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},
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"links": {},
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"id": "notif_2ef33b1d-0dab-4c99-be31-3dbc79a6e7d9",
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"topic": "conversation.admin.unsnoozed",
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"delivery_status": "pending",
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"delivery_attempts": 1,
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"delivered_at": 0,
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"first_sent_at": 1768032990,
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"created_at": 1768032989,
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"self": null
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}
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